AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,476
All reviews
Review RSS Feed
Sept. 1, 2023
responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Sept. 1, 2023
Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan. Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Sept. 10, 2024
this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.
Aug. 24, 2023
Merci pour votre aide FIVE STAR Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce. Loic
Aug. 23, 2023
Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!
Aug. 21, 2023
Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!
Oct. 26, 2023
I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.
Thanks for your valuable feedback. We are pleased to know that you found it useful. Kindly share the list of the couriers you want to integrate with us and we'll check with courier integration team to help you. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. For further assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 17, 2023
Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!
Aug. 15, 2023
Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 15, 2023
1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!
Aug. 14, 2023
Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.
Aug. 10, 2023
Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!
Aug. 9, 2023
Excellent customer service and clear explanation of the application – this was extremely helpful. Thank you, Nalinee!
Sept. 27, 2023
Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.
Aug. 7, 2023
Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!
Aug. 5, 2023
Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature
Aug. 4, 2023
Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Aug. 4, 2023
Spoke with a team member to review their platform for our business. The team member was knowledgeable and very helpful in answering all our specific questions.
Aug. 4, 2023
Very helpful & took the time to show me everything needed for me to make a proper decision. thanks for you help