AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#968
All reviews
Review RSS Feed
Oct. 19, 2023
The ability to create international return labels is a key feature, and it works as I had hoped. The process of onboarding to creating our first international return was a breeze.
Oct. 17, 2023
$200 extra just for shopify auto restock.... come on... Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are not satisfied with our pricing plan and the auto restock option is available on the premium plan and above. Hence we would like to discuss this further with you. One of our experts will be sending you an email in order to get this sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected] Regards, Team AfterShip
June 3, 2024
Your consultants are always very helpful. Aditya went the extra mile and I now have my query resolved. Thank you.
Oct. 10, 2023
Oct. 7, 2023
Prompt reply on customer services ! my problem solved immediately. Great customer services. Great app easy to use and good to customize !
Oct. 5, 2023
I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.
Oct. 3, 2023
Very easy to use app for returns. If you have any queries their support section are very helpful.
Oct. 2, 2023
Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:
Oct. 1, 2023
The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!
May 17, 2024
Neha was very nice and helpful.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. I would like to inform you that the routing of your Returns Page has already been corrected and now it is landing on your website only. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us [email protected]