AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#968
All reviews
Review RSS Feed
Sept. 26, 2023
Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.
Sept. 26, 2023
Sept. 23, 2023
The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service! The support is not working on the weekends and they need a very long time to fix anything! be careful if you have a large number of transactions.
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue has already been forwarded to the development team and we will try our best to resolve it as a priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Team Returns Center
Sept. 21, 2023
Very simple to use and they just removed the branding from our returns page and email communications for free
Sept. 13, 2023
Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!
July 4, 2024
I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.
Sept. 6, 2023
Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.
Sept. 1, 2023
responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Sept. 1, 2023
Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan. Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Sept. 10, 2024
this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.
Aug. 24, 2023
Merci pour votre aide FIVE STAR Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce. Loic
Aug. 23, 2023
Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!
Aug. 21, 2023
Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!
Oct. 26, 2023
I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.
Thanks for your valuable feedback. We are pleased to know that you found it useful. Kindly share the list of the couriers you want to integrate with us and we'll check with courier integration team to help you. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. For further assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 17, 2023
Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!
Aug. 15, 2023
Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 15, 2023
1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!