AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#905
All reviews
Rating Breakdown
Review RSS Feed
June 30, 2023
Nalinee was very helpful when I had some difficulty with the app. She cleared up all my questions and concerns.
Aug. 21, 2023
Nalinee provides a very clear and instant support, and it's really helpful...........................
June 29, 2023
Excellent Service from Nalinee. She help me resolve my problem. Thanks .......................................
June 28, 2023
Great support team! Thank you for your help with getting this set up. ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ
June 28, 2023
great app and great supprt .. . . . . . . . . .. . . . . . . . . . . . ...............................................................
June 28, 2023
super helpful support. Jumped on a call to help as well. walked me through my issue and got it resolved within 15 minutes
June 27, 2023
Attentive customer care and easy integration to automate the return process. Really happy with the app!
June 25, 2023
Yes and thank you for the excellent help.................................................................
June 22, 2023
Has pretty much all of the features you need from a returns solution. We've been looking at them as we want to consolidate returns of multiple stores in one setup. Great support when setting this up
June 22, 2023
Nalinee was very helpful . I was very overwhelmed with the whole process of getting started with the app and she very patient with me. She worked me through the process and even had me share my screen so she could help. I have worked with a lot of persons from different companies and her customer service and listening abilities are great. Thankyou Nalinee.
June 21, 2023
Very kind and sweet in explaining to me the steps of the program keep up the good work will definitely will reach out again
June 20, 2023
Moazzam gave us great customer service & jumped on a call as soon as I needed help! Definitely recommend this app.
June 20, 2023
Super confusing app with waaay too much information to understand and set up. I installed for an hour and then gave up and asked for a refund which was like pulling teeth.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry if you found this app confusing however we are happy to assign you a specialist to help with installation and demo of this app. Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
June 20, 2023
Fantastic support team to handle any issues, really came in clutch multiple times and went above and beyond to ensure a smooth transition.
June 20, 2023
Very great support. Always responsive and caring for the customers problems. Very responsive and cooperating
June 19, 2023
Thank you much for your help getting the application set up! Nalinee helped with everything. Thanks again!
June 15, 2023
Great support team, would like to include some of the premium features but the price is too much to justify right now, such a shame. but seems like a great app
June 14, 2023
Customer service is excellent! I submitted my issue and received a quick and efficient response from Nalinee. I am very satisfied with the help provided.
June 13, 2023
Handles our returns easily! Customer service is very quick and helpful. Prabha was able to fix my issue right away