AfterShip Returns & Exchanges
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Neha was very prompt in removing the after ship branding. Thank you so much.
Good tech support on a Sunday morning.
Die App hilft Retouren einfacher zu managen, obwohl ich den korrekten Workflow noch nicht ganz verstanden bzw. wohl nicht vollständig eingerichtet habe. Bin aber insgesamt zufrieden damit.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Very happy with their customer service, they helped me to remove their branding and extend my trial period.
The instructions over Google Meet was very clear and helpful. Thank you Aditi
We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns and exchanges, this is not acceptable. The platform has potential, but the account management needs serious improvement.
Hi CDLP Team, We sincerely apologize for the inconvenience caused due to the cancellation of your plan. We understand the importance of this for your operations and truly regret any disruption this may have caused. Upon reviewing the situation, we have identified that the cancellation occurred due to an internal operational error. Please be assured that our team is actively working on resolving this issue on a priority basis and have already reached out to you regarding the same. In the meantime to ensure that your business operations continue smoothly we have enabled an Enterprise plan temporarily on your account. We will keep you informed and share an update as soon as the issue is fully resolved. We would like to assure you that this is not the experience we aim to provide to our users. We genuinely appreciate your patience and understanding in this matter. Thank you for your continued support. Regards, Team AfterShip
In the process of setting everything up and having great customer support so far. Great documentation, but also human help if needed. Looking forward to using the app in the future.
Helps solve my problems quickly eventhrough chat!
Nalinee was friendly and quick to respond. Great customer service!
Moazzam helped me a lot! Thanks
Nelinee Super helpful, amazing customer service
Bon échange avec Priyansh, patient et pédagogue. Je vais essayer la période gratuite pour me faire la main. Merci beaucoup
Thanks for your valuable feedback. We are happy to know that you are pleased with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Rahul help was on point and fundamental! He displayed all solutions and advised us! Very appreciated his support, kindness and patience with all our questions.
God og nem overskuelig app med rigtig hurtig og effektiv support.
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