AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,228
chart
#1,629
All reviews
Review RSS Feed
June 5, 2023
Amazing customer service and features! Would definitely recommend for anyone wanting to streamline their returns process.
Jan. 5, 2024
Great product and service. Moazzam was a huge help! Nalinee was clutch and swished a 3-pointer on a technical issue.
May 31, 2023
Great assistance, super fast support on all questions. Quick and easy setup. high recommend :) Thanks again
Feb. 25, 2025
Excellent app, but also excellent support. An issue solved within minutes via a screensharing call - impressed!
May 29, 2023
A great app and the support system is excellent. I like their prompt response and resolution of enquiries.
May 27, 2023
Got a response straight away and my problem was solved in 2mins - Thanks Lovish Customer service so far 10/10 Definitely recommended
June 29, 2023
The AfterShip Returns app is great for streamlining your returns, the app now allows you to issue store credits, all in one place. Excellent customer support with Nalinee!
May 24, 2023
App works fine, nice support service! thanks so much for answering to our needs and questions on real time!
May 23, 2023
prabha was fantastic at helping me with a issue that he helped me to resolve. We got everything sorted.
May 19, 2023
Thanks Ayush for such an amazing explanation regarding how the shipping status & merge tags actually works within Aftership. :)
May 17, 2023
I had trouble with setting up the app, and I got stuck. Thank you Ayushi for the short meeting in which she, step by step, showed me how to use the app. She also explained every single option in the app so that I could follow. All thanks to Ayushi. You did a great job!!! Thank you
July 27, 2023
Excellent customer service, very fast to resolve any issues that comes up. Love the app so far, easy for the customer to use.
May 15, 2023
Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!
May 11, 2023
Great support team and the app looks and works great. We are completely satisfied with our experience!
May 10, 2023
Terrible support, completely wasted my time. I will be removing this app. I wouldnt use this company
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
May 5, 2023
Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you
May 3, 2023
Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.
Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 2, 2023
Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.
April 28, 2023
Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!
April 27, 2023
horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We understand the urgency to fix the credit card issue to generate the labels. However, we've already sent an email to our courier partner to fix it. We've also added you to that email thread for more visibility. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]