AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,476
All reviews
Review RSS Feed
June 15, 2023
Great support team, would like to include some of the premium features but the price is too much to justify right now, such a shame. but seems like a great app
June 14, 2023
Customer service is excellent! I submitted my issue and received a quick and efficient response from Nalinee. I am very satisfied with the help provided.
June 10, 2023
The five star rating is for the customer support. The customer support is very good and Moazzam was able to help me quickly and easily. I haven't had a chance to really use the app much yet... just getting it set up.
June 8, 2023
We've been using AfterShip Returns for years now and not only is the program great, but the customer service is truly amazing! Debashish was able to help me with an issue really quickly and professionally. This has been a great addition to our website and programs and would recommend to anyone looking for a returns program!
June 5, 2023
Amazing customer service and features! Would definitely recommend for anyone wanting to streamline their returns process.
Jan. 5, 2024
Great product and service. Moazzam was a huge help! Nalinee was clutch and swished a 3-pointer on a technical issue.
May 31, 2023
Great assistance, super fast support on all questions. Quick and easy setup. high recommend :) Thanks again
Feb. 25, 2025
Excellent app, but also excellent support. An issue solved within minutes via a screensharing call - impressed!
May 29, 2023
A great app and the support system is excellent. I like their prompt response and resolution of enquiries.
May 27, 2023
Got a response straight away and my problem was solved in 2mins - Thanks Lovish Customer service so far 10/10 Definitely recommended
June 29, 2023
The AfterShip Returns app is great for streamlining your returns, the app now allows you to issue store credits, all in one place. Excellent customer support with Nalinee!
May 24, 2023
App works fine, nice support service! thanks so much for answering to our needs and questions on real time!
May 23, 2023
prabha was fantastic at helping me with a issue that he helped me to resolve. We got everything sorted.
May 19, 2023
Thanks Ayush for such an amazing explanation regarding how the shipping status & merge tags actually works within Aftership. :)
May 17, 2023
I had trouble with setting up the app, and I got stuck. Thank you Ayushi for the short meeting in which she, step by step, showed me how to use the app. She also explained every single option in the app so that I could follow. All thanks to Ayushi. You did a great job!!! Thank you
July 27, 2023
Excellent customer service, very fast to resolve any issues that comes up. Love the app so far, easy for the customer to use.
May 15, 2023
Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!
May 11, 2023
Great support team and the app looks and works great. We are completely satisfied with our experience!
May 10, 2023
Terrible support, completely wasted my time. I will be removing this app. I wouldnt use this company
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
May 5, 2023
Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you