AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,228
chart
#1,629
All reviews
Review RSS Feed
May 1, 2023
Aditya Kumar helped me verify my email domain and was very helpful. This review is for my previous experience with someone else: I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future. However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.
Thank you so much for taking the time to write the review. We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature. We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further. Regards, Team Returns Center
April 26, 2023
This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!
April 25, 2023
Love how clean and concise everything is. Support was very fast and helpful. This will really improve customer satisfaction.
April 24, 2023
Very good technical support and very patient! I was wanted to upgrade my account with a few things and it made my busier much better
May 25, 2023
Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!
April 22, 2023
Deep was very friendly and helpful. My query was answered quickly and professionally. Recommend this app.
April 22, 2023
This app is very useful as it can help us save a lot of time, while also making the return and exchange process more standardized and professional, as well as easy to use. Highly recommended!
April 20, 2023
Great customer support! always answer quickly and solves all issues! friendly stuff. the app is great as well Thank you
April 20, 2023
Very impressed with the functionality of this app. Clearing the benchmark of the return apps available.
April 19, 2023
I am new in business so I am downloading all of the suggested apps to make sure that my business is running smoothly. So far AfterShip Returns has been great... i'm most thrilled about the customer support. I had an issue... reached out to support and my issue was taken care of in no time.
April 21, 2023
I've tried SOOO many different return apps, including loop returns which seems to be fairly popular. We left AfterShip a month ago while in the search, but there is truly nothing like AfterShip. Amazing customer service, amazing integrations, and amazing company!!
May 10, 2023
The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.
April 17, 2023
Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.
April 16, 2023
So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..
April 15, 2023
I am extremely pleased with the exceptional support I received. The team went above and beyond to address my concerns promptly and professionally. Their expertise and responsiveness were outstanding, and I am grateful for their assistance. Their commitment to customer satisfaction is commendable, and I highly recommend their services. I am truly impressed with the level of support I received and will continue to rely on their expertise in the future. Thank you for exceeding my expectations and providing top-notch support! best regards
April 13, 2023
Really happy with the service! Great communication and staff is extremely helpful :) Would definitely recommend
April 11, 2023
easy to navigate, very helpful and friendly staff members. Always receive very prompt reply, no wait time!
April 9, 2023
I had a positive experience with the customer service representative. I would reach out for assistance again.
April 8, 2023
The support has helped me very quickly and reliably. All my questions were answered and solved in a very professional way. Thank you very much!