AfterShip Returns & Exchanges

Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!

Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.

Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!

Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature

Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

Spoke with a team member to review their platform for our business. The team member was knowledgeable and very helpful in answering all our specific questions.

Very helpful & took the time to show me everything needed for me to make a proper decision. thanks for you help

Great service, Very helpful customer service. Above and beyond to solve issues and show the system functions.

The Customer Service Agent was very helpful and patient in working to resolve my issues.............

Amazing app and service. They respond very quickly and was able to help me with all I asked for. We have used the app for a while now. Very happy with it so far.

App can be a little complicated but assistance is great, just got help from Moazzam and problem was solved very quickly

Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

Moazzam is great. The customer service is always seriously amazing for After Ship! They are fast and hang in with you till your issue is solved. I love AfterShip, seriously. Best customer service as well

This is an incredible app, super easy to integrate into Shopify, and very advanced. Works perfectly, and the support is brilliant. Highly recommended!!

A little bit difficult to navigate but the support team are right on hand to assist! They answer very quickly and efficiently.

So far its been great and I look forward to using this app with my Shopify store to make the process of returns and exchanges easier. Adiyta Pundir really helped me get things set up and was very helpful and knowledgeable! Thanks!