AfterShip Returns & Exchanges

Very simple to use and they just removed the branding from our returns page and email communications for free

Quick and fast help!

Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!

I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.

Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.

quick and helpful support via chat

responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.

Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!

this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.

Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!

I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.

Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!

Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.

Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!

Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature