AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,021
All reviews
Rating Breakdown
Review RSS Feed
May 17, 2023
I had trouble with setting up the app, and I got stuck. Thank you Ayushi for the short meeting in which she, step by step, showed me how to use the app. She also explained every single option in the app so that I could follow. All thanks to Ayushi. You did a great job!!! Thank you
May 16, 2023
Es muy buen plugin para empazar con reembolsos en tu página web, el soporte es rápido y hay planes de pagos que se adecúan a la necesidad.
July 27, 2023
Excellent customer service, very fast to resolve any issues that comes up. Love the app so far, easy for the customer to use.
May 15, 2023
Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!
May 12, 2023
Great customer service.. very patient with customers like myself who need step by step instructions... Thank you Melinee!! and Aditi!!
May 12, 2023
Great support team and the app works so well. We are completely satisfied with our experience! and also special thank to ayush from support team for helping me out.
May 11, 2023
Great support team and the app looks and works great. We are completely satisfied with our experience!
May 10, 2023
Terrible support, completely wasted my time. I will be removing this app. I wouldnt use this company
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
May 6, 2023
OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!
May 5, 2023
Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you
May 3, 2023
Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.
Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 3, 2023
It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app. Please include a check box to delete error entrances. Thanks. The team was very much involved in solving the problem
May 2, 2023
Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.
April 28, 2023
Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!
April 27, 2023
horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We understand the urgency to fix the credit card issue to generate the labels. However, we've already sent an email to our courier partner to fix it. We've also added you to that email thread for more visibility. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
May 1, 2023
Aditya Kumar helped me verify my email domain and was very helpful. This review is for my previous experience with someone else: I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future. However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.
Thank you so much for taking the time to write the review. We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature. We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further. Regards, Team Returns Center
April 26, 2023
This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!
April 25, 2023
Love how clean and concise everything is. Support was very fast and helpful. This will really improve customer satisfaction.
April 24, 2023
Very good technical support and very patient! I was wanted to upgrade my account with a few things and it made my busier much better
May 25, 2023
Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!