AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#905
All reviews
Rating Breakdown
Review RSS Feed
Dec. 6, 2023
Aftership customer service is improving greatly. I had an issue today and needed assistance. Immediately, a video chat was set up and Neha walked me through my issue. LOVE THIS!
April 4, 2023
Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.
April 4, 2023
Great support, they answered all my questions. The installing and setting is very easy and you can always have support from the customer service in case is needed.
April 4, 2023
Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!
I regret to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. For the billing issue, we have already initiated the refund for you and you can now upgrade the to AfterShip Returns. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Team Returns Center
Oct. 2, 2023
Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!
March 30, 2023
Just installed it but it was quick and easy to set up. CS was helpful too! Only 4 stars because I haven't yet had customers use it.
We appreciate the time you took to provide your insightful feedback. We are happy to hear that you are satisfied with the help the customer service support team has provided. Your suggestions enable us to further improve the user-friendliness and seamlessness of the app experience in accordance with user needs. Please feel free to contact us via live chat or via email at [email protected] if you require any help with the app. We will try our best to ensure that your experience with us is worth a 5-star rating. Regards, AfterShip Returns
March 29, 2023
easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.
March 28, 2023
The best app for my store , it's a very good app for the return on my website very very good. Thanks for all
March 27, 2023
Afters hip is great always use it with my other brands and it does and deliver great service at all times.
March 25, 2023
I recently had the pleasure of dealing with the customer service team. From the moment I first reached out for assistance, I was met with prompt, knowledgeable, and friendly service. The customer service representative was able to answer all of my questions clearly and efficiently, ensuring that my issue was resolved quickly. I was also impressed by the team's willingness to go the extra mile to ensure that I was satisfied with their service. I could tell that their team was highly trained and passionate about helping customers. I would highly recommend AfterShip Returns to anyone looking for top-notch customer service!. Great Customer Service. Thank you Prabha.
March 22, 2023
They helped me very quick and didn't bother to awnser all my questions! 5 stars, I can contact them whenever I want 24/7.
March 22, 2023
I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.
March 22, 2023
I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.
March 21, 2023
I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.
March 20, 2023
Great experience. The support team is always ready to respond and help me with any technical difficulties I may have
March 19, 2023
I am really liking the Aftership app! Customer service is great as well. I recommend this app to anyone looking for a returns ans exchanges app as well as tracking.
March 16, 2023
I was having issues setting up my returns and received great support from Ayush. He answered all my questions
March 15, 2023
A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.
March 15, 2023
Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.