AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,474
All reviews
Review RSS Feed
April 9, 2023
I had a positive experience with the customer service representative. I would reach out for assistance again.
April 8, 2023
The support has helped me very quickly and reliably. All my questions were answered and solved in a very professional way. Thank you very much!
April 5, 2023
Lovish had a quick response to my question and supplied detailed screenshots that allowed me to self serve.
Using app
41 minutes
Total reviews
1
Average rating
5.0
Dec. 6, 2023
Aftership customer service is improving greatly. I had an issue today and needed assistance. Immediately, a video chat was set up and Neha walked me through my issue. LOVE THIS!
April 4, 2023
Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.
April 4, 2023
Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!
I regret to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. For the billing issue, we have already initiated the refund for you and you can now upgrade the to AfterShip Returns. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Team Returns Center
Oct. 2, 2023
Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!
March 29, 2023
easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.
March 22, 2023
I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.
March 22, 2023
I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.
March 21, 2023
I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.
March 20, 2023
Great experience. The support team is always ready to respond and help me with any technical difficulties I may have
March 15, 2023
A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.
March 15, 2023
Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.
March 14, 2023
Ayushi was very prompt and kind, helpful with step by step instructions as we completed what I needed.
June 21, 2025
Wow! very attentive customer service well trained for offering excellence in customer support. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.
March 9, 2023
Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.
March 9, 2023
Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!
March 14, 2023
This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email. Regards, Team AfterShip Returns Center
March 2, 2023
Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)