AfterShip Returns & Exchanges

Great product and service. Moazzam was a huge help! Nalinee was clutch and swished a 3-pointer on a technical issue.

Great assistance, super fast support on all questions. Quick and easy setup. high recommend :) Thanks again

Excellent app, but also excellent support. An issue solved within minutes via a screensharing call - impressed!

A great app and the support system is excellent. I like their prompt response and resolution of enquiries.

Got a response straight away and my problem was solved in 2mins - Thanks Lovish Customer service so far 10/10 Definitely recommended

The AfterShip Returns app is great for streamlining your returns, the app now allows you to issue store credits, all in one place. Excellent customer support with Nalinee!

App works fine, nice support service! thanks so much for answering to our needs and questions on real time!

Thanks Ayush for such an amazing explanation regarding how the shipping status & merge tags actually works within Aftership. :)

great service!

I had trouble with setting up the app, and I got stuck. Thank you Ayushi for the short meeting in which she, step by step, showed me how to use the app. She also explained every single option in the app so that I could follow. All thanks to Ayushi. You did a great job!!! Thank you

Excellent customer service, very fast to resolve any issues that comes up. Love the app so far, easy for the customer to use.

Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!

Great support team and the app looks and works great. We are completely satisfied with our experience!

Terrible support, completely wasted my time. I will be removing this app. I wouldnt use this company

Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you

Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.

Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.

Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!

horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.

Aditya Kumar helped me verify my email domain and was very helpful. This review is for my previous experience with someone else: I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future. However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.