AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#905
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2023
Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month. No bueno.
Dear User, Thanks for providing us the feedback, however, we would like to inform you that we do have the free plan available for AfterShip Returns. We are assigning one of our support specialists to help you choose the free plan and for anything you may need help with the application and hope to resolve all of your issues. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us [email protected] Regards, Team Returns
March 13, 2023
Nice App. And support Is fast & helfull. I lwould like to have at leas 5 free returns per month in free mode.
March 13, 2023
Wow! very attentive customer service well trained for offering excellence in customer support⭐️⭐️⭐️⭐️⭐️. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.
March 9, 2023
Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.
March 9, 2023
Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!
March 14, 2023
This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email. Regards, Team AfterShip Returns Center
March 6, 2023
Ankush Moazzam was very knowledgable with what i needed help with. He was able to fix my problem very fast. Great service!
March 2, 2023
Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)
Feb. 28, 2023
muy amables, si funciona la app y es muy practica, la gente que me atendio me resolvio cada una de mis necesidades
Feb. 28, 2023
The online chat was fast and nice customer services. They only respond me in 1 mins wait. I will using it frequently.
Feb. 27, 2023
Aditi was knowledgeable, kind, and helpful. She answered all of my questions. I am very grateful for her support, and hope that when I need help in the future, she can be the one to assist me. Many thanks!
Feb. 27, 2023
very good app they helped me a lot in the app.good customer service.i recommend this app for who need to add a return shipment to their store again.highly recomended
Feb. 25, 2023
Very prompt, friendly and helpful service on supporting set up. Seems to be quite an intuitive process to set up and brand to match my store.
Feb. 25, 2023
this is a very good app to choose when starting out with your website and the customer support was great
Feb. 25, 2023
It work very well for my needs, easy to setup. Makes it very easy for the customers to return there products.
We appreciate you taking the time and sharing your valuable feedback. We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Feb. 23, 2023
Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!
Feb. 22, 2023
That is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Feb. 20, 2023
Amazing app and the online support is really useful. They were very fast at responding and solved my problem straight away.
Feb. 20, 2023
Nice customer service! thank you so much for the quick response! I'll try more to test the app. Thanks again!