AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#971
All reviews
Review RSS Feed
April 17, 2023
Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.
April 16, 2023
So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..
April 15, 2023
I am extremely pleased with the exceptional support I received. The team went above and beyond to address my concerns promptly and professionally. Their expertise and responsiveness were outstanding, and I am grateful for their assistance. Their commitment to customer satisfaction is commendable, and I highly recommend their services. I am truly impressed with the level of support I received and will continue to rely on their expertise in the future. Thank you for exceeding my expectations and providing top-notch support! best regards
April 13, 2023
Really happy with the service! Great communication and staff is extremely helpful :) Would definitely recommend
April 11, 2023
easy to navigate, very helpful and friendly staff members. Always receive very prompt reply, no wait time!
April 9, 2023
I had a positive experience with the customer service representative. I would reach out for assistance again.
April 8, 2023
The support has helped me very quickly and reliably. All my questions were answered and solved in a very professional way. Thank you very much!
April 5, 2023
Lovish had a quick response to my question and supplied detailed screenshots that allowed me to self serve.
Using app
41 minutes
Total reviews
1
Average rating
5.0
April 5, 2023
Ayushi was very helpful and attentive with all my questions and concerns. I feel more comfortable utilizing the platform.
Dec. 6, 2023
Aftership customer service is improving greatly. I had an issue today and needed assistance. Immediately, a video chat was set up and Neha walked me through my issue. LOVE THIS!
April 4, 2023
Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.
April 4, 2023
Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!
I regret to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. For the billing issue, we have already initiated the refund for you and you can now upgrade the to AfterShip Returns. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Team Returns Center
Oct. 2, 2023
Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!
March 29, 2023
easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.
March 22, 2023
I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.
March 22, 2023
I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.
March 21, 2023
I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.
March 20, 2023
Great experience. The support team is always ready to respond and help me with any technical difficulties I may have
March 15, 2023
A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.
March 15, 2023
Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.