AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#905
All reviews
Rating Breakdown
Review RSS Feed
Feb. 17, 2023
Just added this app today. So far the customer service has been great! Looking forward to seeing how this app performs for us. Thank you!
Feb. 17, 2023
Just getting started with them and so far this app has been great! Moazzam has been able to answer any questions I have almost instantly. Really excited to continue using this app!
Feb. 16, 2023
Easy to use, and helpful support. Got all of my questions answered and like that there's lots of customizations available. Thanks Deep for the help!
Feb. 13, 2023
Very good customer service. They solved my problem very quickly and effectively. I will be continuing to use this app.
Feb. 13, 2023
My experience with Aftership was great today! Rahul did a great job answering my questions and is very knowledgeable. Wonderful experience! Would recommmend Aftership, for sure!
Feb. 12, 2023
Goede app en duidelijk, vriendelijke service. Heb makkelijk contact met de klantenservice en het is een makkelijke app om te gebruiken.
Feb. 10, 2023
Most attentive customer support. Walked me thru my issue giving me plenty of time to understand and troubleshoot the issue. Resolved 100% of my inquiry.
Feb. 9, 2023
Aditi was incredibly helpful and answered what I needed in a fast timeframe. Everything i asked was handled promptly.
Feb. 9, 2023
App works as it should and good customer support. ///////////////////////////////////////////////////
Feb. 9, 2023
A great way to automate our customer return process. Reassuring, clear, and simple for the customer. Easy for us to manage once set-up, and visibility of Return Status of any order is at your fingertips. Set-up can be a bit fiddly, but the C/S Team are on hand to help and quickly get you up and running.
Feb. 8, 2023
Customer Support response is very quick an they are very friendly and giving more inputs which is really helpful
Feb. 7, 2023
Great customer service! I received immediate help with a question I had. I got fast results and the entire process was easy.
Feb. 7, 2023
The app is extremely complete, and they offer support 24/7. We use Aftership only for returns and they jumped on a call with us via google meet and helped us set it up.
Feb. 6, 2023
I RECEIVED GREAT HELP THAT WAS QUICK AND INFORMATIONAL. HIGHLY RECOMMEND THIS APP. VERY USEFUL AND HELPFUL.
Feb. 6, 2023
Super Easy to use, great customer service! It’s making me use more characters to submit this review…..disregard this part lol
Feb. 4, 2023
helped me within seconds removing the after ship watermarks from my returns page and emails. Very friendly, loved the support, thanks!
Feb. 4, 2023
Great app, customer service was quick and helpful and helped me with changing the appearance of the app.
Feb. 3, 2023
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user, We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately. We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern. We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at [email protected]. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Feb. 3, 2023
Thank you for fixing the issue as quickly as humanly possible. We would love to see you guys try to create a bypass for when people pay with two forms of payment. But other than that you're always so available and willing to help resolve my issues.