AfterShip Returns & Exchanges

Very impressed with the functionality of this app. Clearing the benchmark of the return apps available.

I've tried SOOO many different return apps, including loop returns which seems to be fairly popular. We left AfterShip a month ago while in the search, but there is truly nothing like AfterShip. Amazing customer service, amazing integrations, and amazing company!!

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.

So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..

I am extremely pleased with the exceptional support I received. The team went above and beyond to address my concerns promptly and professionally. Their expertise and responsiveness were outstanding, and I am grateful for their assistance. Their commitment to customer satisfaction is commendable, and I highly recommend their services. I am truly impressed with the level of support I received and will continue to rely on their expertise in the future. Thank you for exceeding my expectations and providing top-notch support! best regards

Really happy with the service! Great communication and staff is extremely helpful :) Would definitely recommend

easy to navigate, very helpful and friendly staff members. Always receive very prompt reply, no wait time!

I had a positive experience with the customer service representative. I would reach out for assistance again.

The support has helped me very quickly and reliably. All my questions were answered and solved in a very professional way. Thank you very much!

Lovish had a quick response to my question and supplied detailed screenshots that allowed me to self serve.

Ayushi was very helpful and attentive with all my questions and concerns. I feel more comfortable utilizing the platform.

Aftership customer service is improving greatly. I had an issue today and needed assistance. Immediately, a video chat was set up and Neha walked me through my issue. LOVE THIS!

Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.

Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.

I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.

I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.