AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,474
All reviews
Review RSS Feed
Jan. 3, 2023
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me. Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.
Thank you for sharing your feedback. It is unfortunate to know that you didn't have the best experience with customer support and our app. Your feedback has been registered for the customer support so that they can help you on priority. Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed. Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times. Please don’t hesitate to contact us directly at [email protected] if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team Returns Center
Dec. 29, 2022
Just installed the app and it was pretty straight forward. Would be very interested to see how our first return goes through the app, but so far so good
Dec. 17, 2022
zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.
Dec. 15, 2022
I am still exploring the functions of the product, but I have to say that the customer service Ayushi is very good, she patiently helped me solve a lot of problems, even though we did not speak the same language, we also overcame a lot of difficulties together. Good reviews.
Dec. 13, 2022
Moaazzam from Aftership was very helpful and cleared all my doubts through out the process of testing.
Dec. 11, 2022
I've been using returns center for a few years now and the service has been incredible in mitigating returns for my customers. It saves me time on answering emails and my customers appreciate the easy form process. The support team at Aftership are awesome too. Responsive and helpful. Aditi was recently super helpful with a billing issue I was having. My issue was sorted out within minutes and all my experiences with their support team have been similar. They really make the entire app experience easy. Highly recommend!
Dec. 10, 2022
I had a great experience with Ayushi she was so helpful and quick in her response! Best customer service!
Dec. 9, 2022
wonderful and helpful customer service happy to be using them .........................................
June 20, 2024
Hi, I'm using the app on 3 Shopify stores and it's working great. Support is really efficient. I highly recommend. Moazzam Ali helped a me lot setting up.
Dec. 9, 2022
very happy with the app. The team is very reactive and helpful. My customers are going to love this return process
Dec. 9, 2022
Quicky to connect the RMA issue & label printing. It will be solved a lot of tickets with the RMA team. Very helpful.
Dec. 7, 2022
Works great! They are very prompted with their customer service! I am looking forward to using more features.
Dec. 7, 2022
Fantastic support and great app. Keep it up! It has solved our issue of managing returns and refunds seamlessly
Dec. 5, 2022
Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.
Nov. 30, 2022
Easy to setup and great support to answer any setup questions. Provides many options to match all customer return reasons.
Nov. 28, 2022
Excellent app & support team I highly recommend their tools to all shopify store owners. The tool has greatly reduced emails from customers and everything can be easily managed in the dashboard.
Nov. 27, 2022
A very nice person and helpful. My website just launched and I just wanted everything to go smooth for the customer. And I can't afford to pay for more apps, so extending the trial will be great.
Nov. 23, 2022
I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.
Nov. 23, 2022
Ayushi dealt with my requests and questions quick and clearly. The ability to exchange one item for another product is not available in this app and having to download another app is annoying. I now know that it is free so I will look into it.
Nov. 23, 2022
Ayushi was very helpful and patient with me. She answered all my question professionally, very useful and efficient customer service. I will recommend if you are considering Aftership.