AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,272
Reviews
Chart
#508
Shopify

All reviews

5 / 5 Share
April 4, 2023

Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.

Store Using app Total reviews Average rating
Sutra Beauty Over 2 years 5 5.0
1 / 5 Share
April 4, 2023

Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!

Store Using app Total reviews Average rating
Spirit of Island 15 days 3 3.7
Developer Reply

I regret to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. For the billing issue, we have already initiated the refund for you and you can now upgrade the to AfterShip Returns. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Team Returns Center

4 / 5 Share
Oct. 2, 2023

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

Store Using app Total reviews Average rating
Janela Bay About 3 years 3 4.7
5 / 5 Share
March 29, 2023

easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.

Store Using app Total reviews Average rating
RMDY Almost 4 years 11 5.0
5 / 5 Share
March 22, 2023

I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.

Store Using app Total reviews Average rating
Tom Raffield 14 days 4 5.0
5 / 5 Share
March 22, 2023

I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.

Store Using app Total reviews Average rating
2NDSKIN THE LABEL About 3 years 2 5.0
5 / 5 Share
March 21, 2023

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Store Using app Total reviews Average rating
5 / 5 Share
March 20, 2023

Great experience. The support team is always ready to respond and help me with any technical difficulties I may have

Store Using app Total reviews Average rating
SUSPEX 5 months 4 5.0
5 / 5 Share
March 15, 2023

A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.

Store Using app Total reviews Average rating
Manifesto Woman Over 4 years 7 5.0
5 / 5 Share
March 15, 2023

Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.

Store Using app Total reviews Average rating
VillainsWear 24 minutes 6 5.0
5 / 5 Share
March 14, 2023

Ayushi was very prompt and kind, helpful with step by step instructions as we completed what I needed.

Store Using app Total reviews Average rating
WOLFpak Almost 2 years 10 3.8
5 / 5 Share
June 21, 2025

Wow! very attentive customer service well trained for offering excellence in customer support. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.

Store Using app Total reviews Average rating
HOUSE OF MAGUIE About 2 years 5 4.8
5 / 5 Share
March 9, 2023

Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.

Store Using app Total reviews Average rating
JOMI Compression Over 3 years 1 5.0
5 / 5 Share
March 9, 2023

Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!

Store Using app Total reviews Average rating
Feminera About 20 hours 2 5.0
2 / 5 Share
March 14, 2023

This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.

Store Using app Total reviews Average rating
FYXO 10 days 11 4.1
Developer Reply

Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email. Regards, Team AfterShip Returns Center

5 / 5 Share
March 2, 2023

Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)

Store Using app Total reviews Average rating
Good News London 1 day 3 5.0
5 / 5 Share
Feb. 28, 2023

muy amables, si funciona la app y es muy practica, la gente que me atendio me resolvio cada una de mis necesidades

Store Using app Total reviews Average rating
Mister Mascotas About 6 hours 3 5.0
5 / 5 Share
Feb. 27, 2023

Aditi was knowledgeable, kind, and helpful. She answered all of my questions. I am very grateful for her support, and hope that when I need help in the future, she can be the one to assist me. Many thanks!

Store Using app Total reviews Average rating
Be Self-Absorbed 11 days 1 5.0
5 / 5 Share
Feb. 25, 2023

Very prompt, friendly and helpful service on supporting set up. Seems to be quite an intuitive process to set up and brand to match my store.

Store Using app Total reviews Average rating
www.esuna.com.au 37 minutes 6 5.0
5 / 5 Share
Feb. 23, 2023

Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!

Store Using app Total reviews Average rating
ish Boutique 22 days 1 5.0
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