AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,228
chart
#1,720
All reviews
Review RSS Feed
Nov. 19, 2022
Great support, very friendly app. It has a lot of features, and perfect to automate the process. Recommended!
Nov. 18, 2022
Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.
Thank you for taking the time to write the review. We are sorry to hear that you didn't find the translation correct. I would like to inform you that we are picking the transliteration from Google translator. We've already started working hard to correct the translations and once it will be done, we'll update you too. Regards, The Returns Center Team
Nov. 14, 2022
Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Nov. 14, 2022
担当者のチャットによる対応が素晴らしかったです。ブランドを保持した運用が可能です。サイトの規模に合わせた利用料金は魅力的で、小規模の場合には無料プランを利用できることは大きな魅力の一つだと感じました。
March 11, 2023
I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.
Thank you for your valuable feedback. I am sorry for the trouble you faced while installing it and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Nov. 10, 2022
Aftership returns centre is easy to use and has a super helpful online support process. I have only just started using the application, however very happy so far.
Nov. 7, 2022
100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned. 2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022 they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. I would like to inform you that the refund was processed and we don't have the confirmation receipt however, Shopify will provide you the invoice credit in the next billing cycle. Along with that $120 was refunded to your original payment method. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us [email protected] Regards, Team Returns Center
March 16, 2023
Nalinee was very helpful in assisting with my Returns Center inquiry. I was having issues with one of the return options and he help me break it down and provided screenshots and instructions on the options I had to fix the problem
Nov. 3, 2022
So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....
Oct. 28, 2022
I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.
Oct. 26, 2022
After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.
First, please accept our apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users. We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. I regret the inconvenience caused to you. Regards, Team Returns Center
Oct. 14, 2022
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback. It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically . Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days. We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue. Regards, Team Returns Center
Oct. 5, 2022
Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!
Oct. 3, 2022
The app makes it easy for customers and our fulfillment team to track and process returns. I just had a support issue resolved, very patiently, by Samad.
Oct. 3, 2022
We use this app to streamline our customer returns process. We tried a couple of other apps before this one but Aftership Returns Centre was far and away the best fit for our needs. Their customer support team is fantastic and replies to inquiries almost instantly!
Sept. 27, 2022
great customer service after setting up. Now just typing in enough characters to leave the review. oka.
Sept. 23, 2022
First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!
Sept. 23, 2022
Amazing app, life made easy with a simple returns page. highly recommended. its easy to use for the customers
Sept. 22, 2022
I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!
Sept. 19, 2022
I used this app to help my business track returns. Today Aditi was able to solve problems with the coding on template email notifications in real time, which was super helpful, especially on a Sunday. Thank you!!!