AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,393
Reviews
Chart
#385
Shopify

All reviews

5 / 5 Share
March 20, 2023

Great experience. The support team is always ready to respond and help me with any technical difficulties I may have

Store Using app Total reviews Average rating
SUSPEX 5 months 4 5.0
5 / 5 Share
March 15, 2023

A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.

Store Using app Total reviews Average rating
Manifesto Woman Over 4 years 7 5.0
5 / 5 Share
March 15, 2023

Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.

Store Using app Total reviews Average rating
VillainsWear 24 minutes 6 5.0
5 / 5 Share
March 14, 2023

Ayushi was very prompt and kind, helpful with step by step instructions as we completed what I needed.

Store Using app Total reviews Average rating
WOLFpak Almost 2 years 10 3.8
5 / 5 Share
June 21, 2025

Wow! very attentive customer service well trained for offering excellence in customer support. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.

Store Using app Total reviews Average rating
HOUSE OF MAGUIE About 2 years 6 4.8
5 / 5 Share
March 9, 2023

Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.

Store Using app Total reviews Average rating
JOMI Compression Over 3 years 1 5.0
5 / 5 Share
March 9, 2023

Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!

Store Using app Total reviews Average rating
Feminera About 20 hours 2 5.0
2 / 5 Share
March 14, 2023

This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.

Store Using app Total reviews Average rating
FYXO 10 days 11 4.1
Developer Reply

Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email. Regards, Team AfterShip Returns Center

5 / 5 Share
March 2, 2023

Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)

Store Using app Total reviews Average rating
Good News London 1 day 3 5.0
5 / 5 Share
Feb. 28, 2023

muy amables, si funciona la app y es muy practica, la gente que me atendio me resolvio cada una de mis necesidades

Store Using app Total reviews Average rating
Mister Mascotas About 6 hours 3 5.0
5 / 5 Share
Feb. 27, 2023

Aditi was knowledgeable, kind, and helpful. She answered all of my questions. I am very grateful for her support, and hope that when I need help in the future, she can be the one to assist me. Many thanks!

Store Using app Total reviews Average rating
Be Self-Absorbed 11 days 1 5.0
5 / 5 Share
Feb. 25, 2023

Very prompt, friendly and helpful service on supporting set up. Seems to be quite an intuitive process to set up and brand to match my store.

Store Using app Total reviews Average rating
www.esuna.com.au 37 minutes 6 5.0
5 / 5 Share
Feb. 23, 2023

Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!

Store Using app Total reviews Average rating
ish Boutique 22 days 1 5.0
5 / 5 Share
Feb. 22, 2023

That is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Store Using app Total reviews Average rating
Micro Ingredients 18 minutes 5 5.0
5 / 5 Share
Feb. 20, 2023

Amazing app and the online support is really useful. They were very fast at responding and solved my problem straight away.

Store Using app Total reviews Average rating
SWEAT //SZN Almost 2 years 1 5.0
5 / 5 Share
Feb. 20, 2023

Nice customer service! thank you so much for the quick response! I'll try more to test the app. Thanks again!

Store Using app Total reviews Average rating
Hobolite 14 days 4 5.0
5 / 5 Share
Feb. 20, 2023

Aditya was very helpful. She helped me solve my problem quickly and without any fuss. Great customer service!! Thank you

Store Using app Total reviews Average rating
EST 1971 Over 2 years 1 5.0
5 / 5 Share
March 13, 2023

very helpful customer support and great app overall

Store Using app Total reviews Average rating
Upvital 24 days 5 4.2
5 / 5 Share
Feb. 17, 2023

Just added this app today. So far the customer service has been great! Looking forward to seeing how this app performs for us. Thank you!

Store Using app Total reviews Average rating
Henly 7 days 3 5.0
5 / 5 Share
March 9, 2026

Aftership has been a great tool for our business. It has helped speed up returns, refunds, and exchanges, and made our customer service department more efficient. The customer facing portal is great and easy to use. Overall we are happy customers, and will continue to use Aftership for the foreseeable future!

Store Using app Total reviews Average rating
ULTRAVIEW Archery, Inc. About 3 years 3 5.0
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