AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Feb. 3, 2023
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user, We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately. We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern. We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at [email protected]. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Feb. 3, 2023
Thank you for fixing the issue as quickly as humanly possible. We would love to see you guys try to create a bypass for when people pay with two forms of payment. But other than that you're always so available and willing to help resolve my issues.
Feb. 1, 2023
The interface is a bit complicated regarding the settings but support was very fast and helpful. We are happy to be using this app, it gets the returns done!
Feb. 1, 2023
Great app, customer service was quick and helpful and helped me with changing the appearance of the app.
Feb. 1, 2023
Best option to help you manage your returns. Customer service at AfterShip is also very insightful and helpful! Very excited and glad I chose AfterShip for returns!
Feb. 1, 2023
They have a chat option while in app, its very helpful and quick response time. I needed to set up a note section for customers to explain their return and got it resolved within minutes. Very helpful app.
Jan. 29, 2023
Excellent App and Easy to use! Customer service is awesome. I specifically needed a feature to specify conditions under which customers could request a return and this app delivered.
Jan. 29, 2023
The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.
We appreciate you taking the time and sharing your valuable feedback. We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. Would you be able to contact us via live chat or email ([email protected]) and share more details on your issue so we can get our developers to have this resolved as soon as possible? If you need any other assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Jan. 28, 2023
Support is very quick and very kind!!! I had an issue setting up some of the settings and Aditya responded promptly and advised me on the settings.
Jan. 25, 2023
Easy to set up and staff are very responsive and helpful as the time of writing this review from Ayush the technician
Jan. 25, 2023
Deep & Rahul did a great job fixing our issue! Thanks for the help systemhas helped our org a lot ..
Jan. 24, 2023
the representative helped me with my problem fast so useful. I cant speak for everyone but anytime i have a problem I will be writing them.
We appreciate you taking the time and sharing your valuable feedback. We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Jan. 24, 2023
Very helpful customer service and helped me solve my issue. Quick responses and made sure the problem got fixed in a timely manner.
Jan. 23, 2023
Very quick response. Helped me set up the return page on my website :) I recommend everyone, if you are looking for an app like this, go for the Aftership Returns app.
Jan. 23, 2023
Ottima assistenza clienti, risposte rapide, concise, consiglio altamente l'applicazione, servizio di qualità.
Jan. 22, 2023
Seems really user friendly and support was really swift. So far, pretty impressive even though i am currently setting up but it does look good.
Jan. 21, 2023
Aditya was amazing! I had a couple questions and she was able to help me very quickly and kindly :) Thanks!
Jan. 17, 2023
Excellent customer service, Ayush was most helpful in understanding my query and assisting me with a return address issue. Can highly recommend the app.
Jan. 17, 2023
I highly recommend this app, the representative Ayush, quickly resolved my problem with a return request that I previously rejected and was able to override it. Great customer service.
Jan. 15, 2023
Customer service help was awesome! I highly reccomend this app. it easy to use and the instructions are easy to follow.