AfterShip Returns & Exchanges

Aug. 14, 2022

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

May 28, 2024

I was having an issue with the app and contacted support. Aditya, the rep, got on it right away looking into the problem. He was relentless at getting to the bottom of this. In a matter of an hour, he contacted me and gave me the good news! I was happy to see the issue gone and the app working properly. Kudos to Aditya.

Aug. 10, 2022

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!

Aug. 10, 2022

Helps our small team keep up with our customer support. Side Note; The Dev support is phenomenal for sellers.

Aug. 9, 2022

I just started using the app and so far really like it. I look forward to hopefully using this service as my business grows

Aug. 9, 2022

I received a quick answer on how to change my View Full Policy. I was happy I got fast online support while I set up the app.

Aug. 9, 2022

Wir benutzen die App seit 2 Jahren und waren von Anfang an sehr zufrieden. Der Retourenprozess verläuft reibungslos und unkompliziert. Einfach einzurichten und zu bedienen. Klare Empfehlung!

Oct. 14, 2022

Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.

Aug. 8, 2022

After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.

Aug. 8, 2022

This app has features that greatly improve the customer returns process and makes it more seamless. The customizable front-end feature is also a great touch!

Aug. 1, 2022

Great and timely service when creating the account, haven't used it for orders; I will update when we use it.

July 27, 2022

The app is great and easy to use. I like the integration with Postman for return label generation as well. My only request would be to offer a cheaper option of the Pro version for under 20 returns a month as the features are necessary but too expensive ($119/mo) for small brands until they grow!

July 21, 2022

I liked this app because it enhances my customers overall experience when shopping at my store. Thank you

July 21, 2022

The comment from a frustrated customer... This app is absolutely ridiculous that they dont write a clear pricing plan and full plan comparison inside their app dashboard but just ask you to upgrade the plan. But once you upgraded the plan, you will find that even a basic feature like green return for a refund to customer need you to pick the pro plan which cost >$100 monthly. There are way more better return center app in shopify market than this one

July 20, 2022

AfterShip Return is a complete and very flexible app. We can give professional, quick and seamless refunds to our valued customers. We really appreciate the possibility to add our own return reasons and fees to match our existing invoicing system and refund policy. As well, we translated the reasons, the notifications and the return page so the customer has a similar experience as in our physical locations. The technical support team is absolutely great, fast, patient and comforting.

July 19, 2022

I had some difficulty with one of the features not being available, but customer support and Ankush in particular were very helpful in resolving the issue. Highly recommend, excellent customer support.

March 6, 2023

Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.

July 16, 2022

The customer service team helped me a lot in setting up the account. They are so responsive to my concerns. Highly recommended for your convenience and happy experience. :)

July 14, 2022

J'utilise cette application de puis plusieurs mois. Le service est impeccable et ultra rapide. Samad a été d'une efficacité exemplaire.

July 13, 2022

It's really great for us! It makes our return & exchange process much more easier than ever! Highly recommended!