AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Jan. 14, 2023
Great customer service. My helper was very patient. Provided me with screenshots and if I was was very confused.
Jan. 13, 2023
Had some issues with the automatically generated url, but with help of chat customer support everything got resolved.
We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Jan. 12, 2023
Samad was incredible in helping me set up this app! I can't wait to use it on my platform. Thanks heaps!
Jan. 12, 2023
My representative, Ayush, was great with helping me! Only took a few moments to get what I needed.
Jan. 24, 2023
Sehr guter Service, Schnell, Hilfsbereit und efficient. Gute Anbindungen mit dem Shop. Ich kann weiterempfehlen.
Jan. 11, 2023
Great support by Ayush! He was very quick in helping me setup the shipping options within Aftership returns.
Jan. 11, 2023
Thanks a lot for the amazing online CS , the person was so kind and helpful. Thanks a lot for the amazing online CS , the person was so kind and helpful.
Jan. 12, 2023
Outstanding service ! I am glad I found this app! I was answered in less than 30 seconds - Aditya was the agent who helped me and i truly recommend this APP - don't think about it just get it =) 2nd time I went and asked for help and the service is IMPECCABLE!! Thank You Ayush !
Jan. 10, 2023
This app is easy to use and really help for my Shopify store. Further I can deal with my issue with the support team and they have a fast replying time.
Jan. 9, 2023
Contaced customer support today and Deep was very helpful and resolved the issue within minutes. Thanks so much!
Jan. 9, 2023
fast response. Moazzam was super nice and professional! #########################################################
Jan. 8, 2023
Speedy and helpful customer support from Samad - highly recommended. Setting up has been a real breeze :)
Jan. 7, 2023
First time trying aftership returns and its super easy to use and set up for being my first time using the app
Jan. 5, 2023
Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.
Jan. 4, 2023
Great, enjoyed removing the powered by label for free and strutting things up Is easy. Customized shipping page, etc
Jan. 4, 2023
Customizable site, fast 24/7 support. Seems to work well so far! I hope they add more themes and features in the future for the free plan and trial.
Jan. 3, 2023
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me. Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.
Thank you for sharing your feedback. It is unfortunate to know that you didn't have the best experience with customer support and our app. Your feedback has been registered for the customer support so that they can help you on priority. Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed. Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times. Please don’t hesitate to contact us directly at [email protected] if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team Returns Center
Jan. 2, 2023
This app is very easy to use and customer service has been awesome. They respond right away and walk you through the steps to get your issues resolved. Moazzam is so helpful and got me squared away in minutes. I highly recomment Aftership.
Jan. 3, 2023
Ayushi provided excellent, charming and prompt service. I asked to redeem a free offer and they had it taken care of within minutes. 12/10!
Dec. 30, 2022
The best CS you will encounter! Great work Aftership. Samad handled all of my problems. He's the best! They have alot of great useful apps.