AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,226
chart
#1,720
All reviews
Review RSS Feed
July 7, 2022
We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.
A warm welcome to AfterShip Returns Center family. Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can also write us an email at: [email protected] Regards, Team Returns Center
June 25, 2022
A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.
June 23, 2022
The app is really powerful and great customer service. I had a issue with a few things and my questions were answered immediately.
June 22, 2022
So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
June 15, 2022
Great app and great support, made it quick and easy to streamline returns for our expanding business.
June 13, 2022
Customer service was quick in response. Understood the issues I was experiencing and was able to fix it in an efficient manner.
June 8, 2022
So far the app has been fantastic. Easy integration and customer service is readily available. Would recommend!
June 6, 2022
I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.
June 5, 2022
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Nitish Batra Team AfterShip
June 1, 2022
I was very happy with the services offered on this platform! I can't wait to use it for our business.
May 31, 2022
We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.
May 30, 2022
Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you
May 30, 2022
They have a really quick resonse time and very friendly. The app is really good and has many options. Satisfied
May 30, 2022
Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.
May 29, 2022
Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.
May 27, 2022
great service from help desk when support was needed. Easy to use interface that is similar to shopify menu structure
May 26, 2022
This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 22, 2022
Great customer care! Very quick to respond and patient with my requests. Would recommend for anyone looking for a returns automation service
May 21, 2022
So far so good! Just downloaded and help was at my finger tips so I am very excited to see the growth