AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Dec. 30, 2022
Installed the app recently but had issues with having multiple organisations and navigating the app as it's full of other apps that they run, it's very cluttered and full of links that are unrelated to Returns. Extremely annoying interface, gave up in the end trying to figure it all out and then spend 15 minutes trying to delete my data and account. Not happy with this app, I don't recommend when there are other Returns apps that are simpler to use
Thank you for your Feedback. It is unfortunate to know that you didn't have the best experience using our app regarding the interface of the application and the other features that we are providing to help our user enhance their business. We would be pleased to talk to you more about the error that you ate getting over a brief meeting. Please don’t hesitate to contact us directly at [email protected] if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team Returns Center
Dec. 29, 2022
Just installed the app and it was pretty straight forward. Would be very interested to see how our first return goes through the app, but so far so good
Dec. 17, 2022
zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.
Dec. 15, 2022
I am still exploring the functions of the product, but I have to say that the customer service Ayushi is very good, she patiently helped me solve a lot of problems, even though we did not speak the same language, we also overcame a lot of difficulties together. Good reviews.
Dec. 14, 2022
Quick and painless. No hassle I made a request and was answered quickly on chat. It took about 3 minutes in total.
Dec. 13, 2022
Moaazzam from Aftership was very helpful and cleared all my doubts through out the process of testing.
Dec. 11, 2022
I've been using returns center for a few years now and the service has been incredible in mitigating returns for my customers. It saves me time on answering emails and my customers appreciate the easy form process. The support team at Aftership are awesome too. Responsive and helpful. Aditi was recently super helpful with a billing issue I was having. My issue was sorted out within minutes and all my experiences with their support team have been similar. They really make the entire app experience easy. Highly recommend!
Dec. 10, 2022
I had a great experience with Ayushi she was so helpful and quick in her response! Best customer service!
Dec. 9, 2022
wonderful and helpful customer service happy to be using them .........................................
June 20, 2024
Hi, I'm using the app on 3 Shopify stores and it's working great. Support is really efficient. I highly recommend. Moazzam Ali helped a me lot setting up.
Dec. 9, 2022
very happy with the app. The team is very reactive and helpful. My customers are going to love this return process
Dec. 9, 2022
Quicky to connect the RMA issue & label printing. It will be solved a lot of tickets with the RMA team. Very helpful.
Dec. 8, 2022
Quick response and helpful. Would highly recommend AfterShip for a great experience. I rate 5 out of 5 Stars
Dec. 7, 2022
Works great! They are very prompted with their customer service! I am looking forward to using more features.
Dec. 7, 2022
Fantastic support and great app. Keep it up! It has solved our issue of managing returns and refunds seamlessly
Dec. 5, 2022
Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.
Dec. 4, 2022
Its a very good app although the pricing is a bit too high, and i would accept 5-8$ dollar range anythign higher is a bit crazy but this app is good, but customer service is good.
Hello, We appreciate you taking the time and sharing your valuable feedback. We always want to ensure that we are on the top list of your favorite apps and avoid issues such as pricing between our relationships. Hereby, we request you to let us know which plan you wish to opt for so we can provide you with the best discount possible. You can contact us via our live chat support or email [email protected] 24/7. We await your response. Thanks & Regards Returns Center Team
Nov. 30, 2022
Easy to setup and great support to answer any setup questions. Provides many options to match all customer return reasons.
Nov. 28, 2022
Excellent app & support team I highly recommend their tools to all shopify store owners. The tool has greatly reduced emails from customers and everything can be easily managed in the dashboard.
Nov. 27, 2022
A very nice person and helpful. My website just launched and I just wanted everything to go smooth for the customer. And I can't afford to pay for more apps, so extending the trial will be great.