AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,393
Reviews
Chart
#385
Shopify

All reviews

5 / 5 Share
Jan. 12, 2023

My representative, Ayush, was great with helping me! Only took a few moments to get what I needed.

Store Using app Total reviews Average rating
Vodaland Over 4 years 1 5.0
5 / 5 Share
Jan. 24, 2023

Sehr guter Service, Schnell, Hilfsbereit und efficient. Gute Anbindungen mit dem Shop. Ich kann weiterempfehlen.

Store Using app Total reviews Average rating
Primebuy 5 months 1 5.0
5 / 5 Share
June 9, 2026

Contacted customer support today and Karan was very helpful and offered a free 14-days trial. Thanks so much!

Store Using app Total reviews Average rating
Amari Wear About 2 years 10 5.0
5 / 5 Share
Jan. 9, 2023

fast response. Moazzam was super nice and professional! #########################################################

Store Using app Total reviews Average rating
Slashop.Inc 12 months 4 5.0
5 / 5 Share
Jan. 8, 2023

Speedy and helpful customer support from Samad - highly recommended. Setting up has been a real breeze :)

Store Using app Total reviews Average rating
OF NATURE About 2 hours 1 5.0
5 / 5 Share
Jan. 5, 2023

Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.

Store Using app Total reviews Average rating
mountune Australia 17 minutes 1 5.0
5 / 5 Share
Jan. 4, 2023

Great, enjoyed removing the powered by label for free and strutting things up Is easy. Customized shipping page, etc

Store Using app Total reviews Average rating
CAPELIN CREW About 22 hours 18 4.8
5 / 5 Share
Jan. 4, 2023

Customizable site, fast 24/7 support. Seems to work well so far! I hope they add more themes and features in the future for the free plan and trial.

Store Using app Total reviews Average rating
Fur Elise Pets 2 days 6 5.0
1 / 5 Share
Jan. 3, 2023

Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me. Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.

Store Using app Total reviews Average rating
Urban Expressions 11 months 4 3.8
Developer Reply

Thank you for sharing your feedback. It is unfortunate to know that you didn't have the best experience with customer support and our app. Your feedback has been registered for the customer support so that they can help you on priority. Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed. Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times. Please don’t hesitate to contact us directly at [email protected] if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team Returns Center

5 / 5 Share
Dec. 29, 2022

Just installed the app and it was pretty straight forward. Would be very interested to see how our first return goes through the app, but so far so good

Store Using app Total reviews Average rating
Playroom Collective 34 minutes 3 5.0
5 / 5 Share
Dec. 17, 2022

zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.

Store Using app Total reviews Average rating
E-shock 3 months 4 4.5
5 / 5 Share
Dec. 15, 2022

I am still exploring the functions of the product, but I have to say that the customer service Ayushi is very good, she patiently helped me solve a lot of problems, even though we did not speak the same language, we also overcame a lot of difficulties together. Good reviews.

Store Using app Total reviews Average rating
Tuxedo Action 1 day 8 3.5
5 / 5 Share
Dec. 13, 2022

Moaazzam from Aftership was very helpful and cleared all my doubts through out the process of testing.

Store Using app Total reviews Average rating
Muttluks CA 4 months 1 5.0
5 / 5 Share
Dec. 11, 2022

I've been using returns center for a few years now and the service has been incredible in mitigating returns for my customers. It saves me time on answering emails and my customers appreciate the easy form process. The support team at Aftership are awesome too. Responsive and helpful. Aditi was recently super helpful with a billing issue I was having. My issue was sorted out within minutes and all my experiences with their support team have been similar. They really make the entire app experience easy. Highly recommend!

Store Using app Total reviews Average rating
Atomic Wildflower Over 4 years 10 5.0
5 / 5 Share
Dec. 10, 2022

I had a great experience with Ayushi she was so helpful and quick in her response! Best customer service!

Store Using app Total reviews Average rating
Biscuit and Balls About 2 hours 1 5.0
5 / 5 Share
Dec. 9, 2022

wonderful and helpful customer service happy to be using them .........................................

Store Using app Total reviews Average rating
Evolve Fit Wear Over 1 year 13 4.7
5 / 5 Share
June 20, 2024

Hi, I'm using the app on 3 Shopify stores and it's working great. Support is really efficient. I highly recommend. Moazzam Ali helped a me lot setting up.

Store Using app Total reviews Average rating
_J.L-A.L_store Over 1 year 1 5.0
5 / 5 Share
Dec. 9, 2022

very happy with the app. The team is very reactive and helpful. My customers are going to love this return process

Store Using app Total reviews Average rating
sunsociety About 2 hours 2 5.0
5 / 5 Share
Dec. 9, 2022

Quicky to connect the RMA issue & label printing. It will be solved a lot of tickets with the RMA team. Very helpful.

Store Using app Total reviews Average rating
Positive Grid 6 months 3 5.0
5 / 5 Share
Dec. 7, 2022

Works great! They are very prompted with their customer service! I am looking forward to using more features.

Store Using app Total reviews Average rating
Ranger Ink About 2 months 9 4.9
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