AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Nov. 23, 2022
I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.
Nov. 23, 2022
Ayushi dealt with my requests and questions quick and clearly. The ability to exchange one item for another product is not available in this app and having to download another app is annoying. I now know that it is free so I will look into it.
Nov. 23, 2022
Ayushi was very helpful and patient with me. She answered all my question professionally, very useful and efficient customer service. I will recommend if you are considering Aftership.
Nov. 22, 2022
moazzam really nice and informative. i appreciated his help and timely service and fast responses in helping me out
Nov. 21, 2022
I have not had to use their services yet, but they have really good customer service. They are fast and very helpful.
Nov. 19, 2022
Great customer service Ayushi is amazing! She answered all my questions very fast and accurately! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreat!
Nov. 19, 2022
This app is amazing for managing returns. Streamlines the whole process. Setup was super easy & intuitive. Support was super helpful in getting some things set up.
Nov. 19, 2022
Great support, very friendly app. It has a lot of features, and perfect to automate the process. Recommended!
Nov. 18, 2022
Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.
Thank you for taking the time to write the review. We are sorry to hear that you didn't find the translation correct. I would like to inform you that we are picking the transliteration from Google translator. We've already started working hard to correct the translations and once it will be done, we'll update you too. Regards, The Returns Center Team
Nov. 14, 2022
Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Nov. 14, 2022
担当者のチャットによる対応が素晴らしかったです。ブランドを保持した運用が可能です。サイトの規模に合わせた利用料金は魅力的で、小規模の場合には無料プランを利用できることは大きな魅力の一つだと感じました。
Nov. 11, 2022
I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!
March 11, 2023
I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.
Thank you for your valuable feedback. I am sorry for the trouble you faced while installing it and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Nov. 10, 2022
This app is actually really good. Must use. Free plan also available. anyone with up and coming business should really use it.
Nov. 10, 2022
Aftership returns centre is easy to use and has a super helpful online support process. I have only just started using the application, however very happy so far.
Nov. 7, 2022
100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned. 2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022 they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. I would like to inform you that the refund was processed and we don't have the confirmation receipt however, Shopify will provide you the invoice credit in the next billing cycle. Along with that $120 was refunded to your original payment method. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us [email protected] Regards, Team Returns Center
March 16, 2023
Nalinee was very helpful in assisting with my Returns Center inquiry. I was having issues with one of the return options and he help me break it down and provided screenshots and instructions on the options I had to fix the problem
Nov. 3, 2022
Amazing app, 100% necessary to simplify the returns process and experience. Aditi from the support team was very helpful in removing the AfterShip branding for free
Nov. 3, 2022
So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....
Nov. 1, 2022
I am using this app to assist with return optimization! Great/quick assistance to remove branding from the portal/emails - super appreciate the quick help!