AfterShip Returns & Exchanges

Fantastic support and great app. Keep it up! It has solved our issue of managing returns and refunds seamlessly

Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.

Easy to setup and great support to answer any setup questions. Provides many options to match all customer return reasons.

Excellent app & support team I highly recommend their tools to all shopify store owners. The tool has greatly reduced emails from customers and everything can be easily managed in the dashboard.

A very nice person and helpful. My website just launched and I just wanted everything to go smooth for the customer. And I can't afford to pay for more apps, so extending the trial will be great.

I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.

Ayushi dealt with my requests and questions quick and clearly. The ability to exchange one item for another product is not available in this app and having to download another app is annoying. I now know that it is free so I will look into it.

Ayushi was very helpful and patient with me. She answered all my question professionally, very useful and efficient customer service. I will recommend if you are considering Aftership.

This app is amazing for managing returns. Streamlines the whole process. Setup was super easy & intuitive. Support was super helpful in getting some things set up.

Great support, very friendly app. It has a lot of features, and perfect to automate the process. Recommended!

Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.

Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far

担当者のチャットによる対応が素晴らしかったです。ブランドを保持した運用が可能です。サイトの規模に合わせた利用料金は魅力的で、小規模の場合には無料プランを利用できることは大きな魅力の一つだと感じました。

I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.

Aftership returns centre is easy to use and has a super helpful online support process. I have only just started using the application, however very happy so far.

100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned. 2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022 they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.

Nalinee was very helpful in assisting with my Returns Center inquiry. I was having issues with one of the return options and he help me break it down and provided screenshots and instructions on the options I had to fix the problem

So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....

I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.