AfterShip Returns & Exchanges

Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat.

Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.

This app is amazing and Ali at customer service is the best! Takes the time to explain everything in detail and always finds a solution!

We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

From what I've seen so far, I like this app. Very helpful Customer Service when we need to extend our Free Trial. Thanks for the help.

Great Suppport from Vibhanshu!! - talked me slowly through setting up return labels

This is a great app to recapture sales and convert customers into return customers. I am enjoying the features.

Great Customer Support! App does exactly what our Customer Service needs it to do. Highly recommend!

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

This app is very useful and the service is great and super fast. Aditi was very nice and competent to help me out in no time. Highly recommend. Thank you !

Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.

Support is great! unlike other services, you are directed to a real person immediately. stress-free. Moazzam Ali was a great help!

AfterShip 非常好的功能介面，讓退貨更順利，客服也很熱心處理，使用追蹤功能跟退貨中心功能，目前使用起來很不錯，讓退貨變得方便管理，客服也可以展示流程和介紹相關的服務，讓購買前後，可以獲得充分的解答

J'adore l'application, le service clientèle est 10/10. Super simple à utiliser sur le site web aussi. Merci!

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

I was having an issue with the app and contacted support. Aditya, the rep, got on it right away looking into the problem. He was relentless at getting to the bottom of this. In a matter of an hour, he contacted me and gave me the good news! I was happy to see the issue gone and the app working properly. Kudos to Aditya.

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!

Helps our small team keep up with our customer support. Side Note; The Dev support is phenomenal for sellers.