AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,251
chart
#1,067
All reviews
Review RSS Feed
July 21, 2022
The comment from a frustrated customer... This app is absolutely ridiculous that they dont write a clear pricing plan and full plan comparison inside their app dashboard but just ask you to upgrade the plan. But once you upgraded the plan, you will find that even a basic feature like green return for a refund to customer need you to pick the pro plan which cost >$100 monthly. There are way more better return center app in shopify market than this one
July 20, 2022
AfterShip Return is a complete and very flexible app. We can give professional, quick and seamless refunds to our valued customers. We really appreciate the possibility to add our own return reasons and fees to match our existing invoicing system and refund policy. As well, we translated the reasons, the notifications and the return page so the customer has a similar experience as in our physical locations. The technical support team is absolutely great, fast, patient and comforting.
July 19, 2022
I had some difficulty with one of the features not being available, but customer support and Ankush in particular were very helpful in resolving the issue. Highly recommend, excellent customer support.
March 6, 2023
Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.
July 16, 2022
The customer service team helped me a lot in setting up the account. They are so responsive to my concerns. Highly recommended for your convenience and happy experience. :)
July 14, 2022
J'utilise cette application de puis plusieurs mois. Le service est impeccable et ultra rapide. Samad a été d'une efficacité exemplaire.
July 13, 2022
It's really great for us! It makes our return & exchange process much more easier than ever! Highly recommended!
July 7, 2022
We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.
A warm welcome to AfterShip Returns Center family. Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can also write us an email at: [email protected] Regards, Team Returns Center
June 25, 2022
A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.
June 23, 2022
The app is really powerful and great customer service. I had a issue with a few things and my questions were answered immediately.
June 22, 2022
So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
June 15, 2022
Great app and great support, made it quick and easy to streamline returns for our expanding business.
June 13, 2022
Customer service was quick in response. Understood the issues I was experiencing and was able to fix it in an efficient manner.
June 8, 2022
So far the app has been fantastic. Easy integration and customer service is readily available. Would recommend!
June 6, 2022
I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.
June 5, 2022
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Nitish Batra Team AfterShip
June 1, 2022
I was very happy with the services offered on this platform! I can't wait to use it for our business.
May 31, 2022
We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.
May 30, 2022
Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you