AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,398
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Oct. 30, 2022
Quick and easy to use. Great customer support. Easy installation. Easy setup. Big fan, will use this for all my stores.
Oct. 28, 2022
I am new to the app so I cannot give an accurate assessment yet. However customer service was prompt and helpful
Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Neha Karadi Team Returns Center
Oct. 28, 2022
I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.
Oct. 28, 2022
Hola, he tenido varias dudas sobre el funcionamiento y edición . Al solicitar ayuda y asesoramiento , he recibido respuesta rapida y muy efectiva, aclarando rápidamente cualquier duda.
Oct. 26, 2022
After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.
First, please accept our apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users. We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. I regret the inconvenience caused to you. Regards, Team Returns Center
Oct. 16, 2022
Great app to manage your returns and generate your portal. Customer support is very fast and helpful. You should definitely give it a try!
Oct. 14, 2022
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback. It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically . Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days. We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue. Regards, Team Returns Center
Oct. 9, 2022
Have been using this app for a few years. Just added it to our DEV store for testing something. It works well.
Oct. 7, 2022
j'ai utilisé cette application pour apporter plus de valeur sur mon site et j'aime beaucoup comment elle fonctionne
Oct. 7, 2022
I am new to the ecommerce world. After enduring many frustrations with many applications throughout the process, I discovered Aftership. Their professionalism and friendliness was a breath of fresh air. They gave me immediate attention and resolved my issues with kindness and grace.
Oct. 5, 2022
Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!
June 9, 2023
They respond immediately and are very helpful and clear in their guidance when I have a question. Thank you for the good service and for responding so swiftly.
Oct. 3, 2022
Samad was awesome in support. Excited to streamline our returns ad exchanges. Thank you again..................
Oct. 3, 2022
The app makes it easy for customers and our fulfillment team to track and process returns. I just had a support issue resolved, very patiently, by Samad.
Oct. 3, 2022
We use this app to streamline our customer returns process. We tried a couple of other apps before this one but Aftership Returns Centre was far and away the best fit for our needs. Their customer support team is fantastic and replies to inquiries almost instantly!
Sept. 30, 2022
I just installed it, so it is the beginning of my journey. Up to the moment, everything looks lovely. I hope I can edit this feedback after time, to add more information about my experience with it. Regards, Alexandra
Sept. 27, 2022
great customer service after setting up. Now just typing in enough characters to leave the review. oka.
Sept. 27, 2022
Customer service via chat was very prompt and helpful in assisting me with some questions about how to use the app.
Sept. 23, 2022
The app is good,and their support is always in time,it's very helpful for our store.I will recommend this app to others.
Sept. 23, 2022
First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!