AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,226
chart
#1,728
All reviews
Review RSS Feed
March 15, 2022
Just added this app to my store. So far, so good. Rep was efficient and quick to respond. Super helpful. Thank you.
March 10, 2022
Support was super helpful with the set up of the account and was quick to responding to my questions
March 10, 2022
Just install the app and explore all the functions of the app. The support team provides instant and helpful information
March 10, 2022
So far so good, but early days! Still integrating it with the store but staff have been quick to help.
March 9, 2022
Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions! Strongly recommend this App
March 7, 2022
So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.
March 7, 2022
So far, the experience has been effortless with an easy set-up process and super responsive support.
March 6, 2022
Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.
March 4, 2022
Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!
March 3, 2022
migrating over from return magic. so far the app is great and customer support is top notch. looking forward to getting this live on our store
March 2, 2022
I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Shahvaz Ali Team Returns Center
March 1, 2022
I was using Return Magic, but that app is being discontinued. I came across AfterShip Returns and thought I would try it out. I love it! It provides a great customer experience and a lot of flexibility for the store owner to have the return policies they want. I also really like how it is easy to manage returns - if a customer requests and exchange, they can select the product in the returns portal. Aftership will only show products that are in stock. When the return is received, one click will create a new order. With Return Magic, I had to manually duplicate the old order and add the product that the customer requested.
Feb. 28, 2022
App works great , and if you need help on the chat , they were fast and had answer right away ! i would highly recommend !
Feb. 20, 2023
I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.
Feb. 23, 2022
So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.
I am sorry to know that you are having trouble customizing the look. Thanks for your valuable feedback. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. Regards, Rupam Sarma Tamuli Team Returns Center
Feb. 19, 2022
I ran into some issues during initial installation and they were so fast to help me. We got things figured out in 10 min on SATURDAY evening. I mean they are ready help even on weekends. 5 star all the way.
Feb. 19, 2022
They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.
I am sorry to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Rupam Team Returns Center
Feb. 18, 2022
The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been noted. We would ensure that you experience the best customer support. Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you. Kind regards, Shahvaz Team Returns Center
Feb. 17, 2022
Priyanka was (is) fabulous! She took the time out of her busy day to connect with me and walk me through a demo to better understand the returns center. Thank you Priyanka. I feel confident setting it up now.