AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,251
chart
#1,067
All reviews
Review RSS Feed
May 30, 2022
They have a really quick resonse time and very friendly. The app is really good and has many options. Satisfied
May 30, 2022
Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.
May 29, 2022
Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.
May 27, 2022
great service from help desk when support was needed. Easy to use interface that is similar to shopify menu structure
May 26, 2022
This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 22, 2022
Great customer care! Very quick to respond and patient with my requests. Would recommend for anyone looking for a returns automation service
May 21, 2022
So far so good! Just downloaded and help was at my finger tips so I am very excited to see the growth
May 19, 2022
Just started on this app. Curious to know if it will solve all our issues. The customer service was speedy with a lot of helpful articles to guide me as a newbie.
May 19, 2022
Nous utilisons cette application pour gérer nos retours produit. La mise en place est simple, on s'y retrouve facilement dans l'interface, et il y a de nombreuses options pour adapter le processus de retours à nos besoins. En plus, l'équipe support est très réactive et à l'écoute.
May 18, 2022
Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 17, 2022
Samad answered all my questions to make this set up easy! The app looks very easy to use and was very easy to set up.
May 12, 2022
Great user interface and customer service. Aftership Returns Center has allowed us to manage our return and exchange as well as refund policy in a seamless way.
May 25, 2022
Support has been so terrible I have had to change my review from 5 stars to 1 star. We had a great year with this app but it suddenly broke down and the support has been useless to say the least. I have been working with them in chat and email back and forth daily for two weeks and they frequently just tell me the issue is my courier account even though it's THEIR discounted USPS account that is now broken. Their app won't allow the courier to be deleted and my new personal courier accounts that have been added are not working either.
May 10, 2022
Their service is really good especially when needed to fix problems fast! they are always happy to help
May 9, 2022
AfterShip customer support is very fast. The staff member that I chatted with today did a great job solving my problem quickly.
May 8, 2022
This review is for great customer support system of the app. I had a question, connected with their representative in minutes via chat bubble. They helped right away.
May 6, 2022
Great help from Ayushi! Quick response and answered any questions I had with great care. Would definitely recommend.
May 3, 2022
Make the process much more efficient! Would definitely recommend to save time and help you get organised
April 29, 2022
Love the App and love their customer service. Please use thier pricing plans in your advantage as they have free plan option Bests
April 27, 2022
I am still in configuration but the app is working well so far. The shipping integrations are more challenging than the returns manager.