AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#1,154
All reviews
Rating Breakdown
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Oct. 14, 2022
Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.
Aug. 8, 2022
We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. I would also like to inform you that we didn't make any changes for our existing users. As per investigation we found that your subscription was cancelled earlier due to card was declined and you resumed the services again recently as per new pricing plan and that's the reason you are not getting the feature to set the return window on the basis of Delivery Date. However, one of our support team member sent you an email to fix this for you. We are looking forward to hear you on email. Regards, Ankush Kumar Team AfterShip
Aug. 8, 2022
After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.
Aug. 8, 2022
The best return app I have ever used! 5***** A seamless experience for my clients as they are very happy with this solution and saves me a lot of effort
Aug. 8, 2022
This app has features that greatly improve the customer returns process and makes it more seamless. The customizable front-end feature is also a great touch!
Aug. 8, 2022
售后地客服很耐心，功能也很符合要求，订单管理起来方便了很多，非常适合刚刚启动的平台用户，很好地满足了现阶段对于退换货管理地需求。 对于客户地界面也很友善和清晰，建议可以结合shopify的客户账号进行集中管理，这样对客服会更好。
Aug. 2, 2022
Great support, great app. Very affordable as well and it gives you the upper hand on competition as returning is very easy.
Aug. 1, 2022
Great and timely service when creating the account, haven't used it for orders; I will update when we use it.
July 31, 2022
Quick and great customer support. I really appreciate their thorough clarification. It offers a free plan to try. I love it.
July 29, 2022
Amazon app! Thank you for the support, it is so wonderful the customer support. It is exactly what you need for processing returns.
July 29, 2022
Custmer Support is very good and app is also good in free plan no extra return plan available after 3 returns.
July 27, 2022
The app is great and easy to use. I like the integration with Postman for return label generation as well. My only request would be to offer a cheaper option of the Pro version for under 20 returns a month as the features are necessary but too expensive ($119/mo) for small brands until they grow!
July 22, 2022
I was excited to use the app and had no issues initially, until a couple of went by and the features included in the lower plans were removed. It felt like a bait switch - to pay over $100 a month for less than 20 returns just to retain the features that were previously available to me is ridiculous.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plan resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Ankush Kumar Team AfterShip
July 21, 2022
I liked this app because it enhances my customers overall experience when shopping at my store. Thank you
July 21, 2022
The comment from a frustrated customer... This app is absolutely ridiculous that they dont write a clear pricing plan and full plan comparison inside their app dashboard but just ask you to upgrade the plan. But once you upgraded the plan, you will find that even a basic feature like green return for a refund to customer need you to pick the pro plan which cost >$100 monthly. There are way more better return center app in shopify market than this one
July 20, 2022
AfterShip Return is a complete and very flexible app. We can give professional, quick and seamless refunds to our valued customers. We really appreciate the possibility to add our own return reasons and fees to match our existing invoicing system and refund policy. As well, we translated the reasons, the notifications and the return page so the customer has a similar experience as in our physical locations. The technical support team is absolutely great, fast, patient and comforting.
July 19, 2022
I had some difficulty with one of the features not being available, but customer support and Ankush in particular were very helpful in resolving the issue. Highly recommend, excellent customer support.
March 6, 2023
Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.
July 16, 2022
The customer service team helped me a lot in setting up the account. They are so responsive to my concerns. Highly recommended for your convenience and happy experience. :)
July 14, 2022
J'utilise cette application de puis plusieurs mois. Le service est impeccable et ultra rapide. Samad a été d'une efficacité exemplaire.