AfterShip Returns & Exchanges

Customer service was quick in response. Understood the issues I was experiencing and was able to fix it in an efficient manner.

So far the app has been fantastic. Easy integration and customer service is readily available. Would recommend!

I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.

It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.

I was very happy with the services offered on this platform! I can't wait to use it for our business.

We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.

Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you

They have a really quick resonse time and very friendly. The app is really good and has many options. Satisfied

Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.

Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.

great service from help desk when support was needed. Easy to use interface that is similar to shopify menu structure

This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .

Great customer care! Very quick to respond and patient with my requests. Would recommend for anyone looking for a returns automation service

So far so good! Just downloaded and help was at my finger tips so I am very excited to see the growth

Just started on this app. Curious to know if it will solve all our issues. The customer service was speedy with a lot of helpful articles to guide me as a newbie.

Nous utilisons cette application pour gérer nos retours produit. La mise en place est simple, on s'y retrouve facilement dans l'interface, et il y a de nombreuses options pour adapter le processus de retours à nos besoins. En plus, l'équipe support est très réactive et à l'écoute.

Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam

Samad answered all my questions to make this set up easy! The app looks very easy to use and was very easy to set up.

Great user interface and customer service. Aftership Returns Center has allowed us to manage our return and exchange as well as refund policy in a seamless way.

Support has been so terrible I have had to change my review from 5 stars to 1 star. We had a great year with this app but it suddenly broke down and the support has been useless to say the least. I have been working with them in chat and email back and forth daily for two weeks and they frequently just tell me the issue is my courier account even though it's THEIR discounted USPS account that is now broken. Their app won't allow the courier to be deleted and my new personal courier accounts that have been added are not working either.