AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,272
Reviews
Chart
#512
Shopify

All reviews

5 / 5 Share
May 10, 2022

Their service is really good especially when needed to fix problems fast! they are always happy to help

Store Using app Total reviews Average rating
LIPT LABEL About 2 years 1 5.0
5 / 5 Share
May 9, 2022

AfterShip customer support is very fast. The staff member that I chatted with today did a great job solving my problem quickly.

Store Using app Total reviews Average rating
Cozure Over 1 year 1 5.0
5 / 5 Share
May 8, 2022

This review is for great customer support system of the app. I had a question, connected with their representative in minutes via chat bubble. They helped right away.

Store Using app Total reviews Average rating
BANG! 10 months 3 5.0
5 / 5 Share
May 6, 2022

Great help from Ayushi! Quick response and answered any questions I had with great care. Would definitely recommend.

Store Using app Total reviews Average rating
Stardust Children's Boutique 31 minutes 2 5.0
5 / 5 Share
May 3, 2022

Make the process much more efficient! Would definitely recommend to save time and help you get organised

Store Using app Total reviews Average rating
Blvck Paris 12 months 2 5.0
5 / 5 Share
April 29, 2022

Love the App and love their customer service. Please use thier pricing plans in your advantage as they have free plan option Bests

Store Using app Total reviews Average rating
Zajaly About 21 hours 3 5.0
5 / 5 Share
April 27, 2022

I am still in configuration but the app is working well so far. The shipping integrations are more challenging than the returns manager.

Store Using app Total reviews Average rating
James Niehues About 3 hours 1 5.0
5 / 5 Share
April 27, 2022

Easy to work with. Helpful support! Great layouts that look seamless with Shopify themes. Happy to offer our customers a simple process.

Store Using app Total reviews Average rating
TKEQ the shop 40 minutes 1 5.0
5 / 5 Share
April 26, 2022

Great shopify app highly recommend it use. Great customer service too. Highly recommend shopify app.

Store Using app Total reviews Average rating
Freestyleshop About 2 years 9 4.4
5 / 5 Share
April 25, 2022

Very helpful app, I really appreciate the immediate response with any questions. Much more professional solution to offer customers instead of using emails. We are getting our customer's requests with less emails and time spent on our part.

Store Using app Total reviews Average rating
King Ice 10 months 8 4.9
5 / 5 Share
April 25, 2022

So far it's good, the staff was friendly and helpful thanks, sent the correct links and replied promptly .

Store Using app Total reviews Average rating
Dot3 3 days 1 5.0
5 / 5 Share
April 25, 2022

esta aplicación a diferencia de otras es bastante intuitiva y fácil de trabajar con ella. Nos gustaría que las mejoras que hagan los desarrolladores recibir notificaciones

Store Using app Total reviews Average rating
Primichi Over 1 year 2 5.0
4 / 5 Share
April 20, 2022

Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.

Store Using app Total reviews Average rating
The Barbell Cartel About 2 years 4 3.3
Developer Reply

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center

5 / 5 Share
April 19, 2022

Struggled with support at first over the weekend, but they got back to me and we very apologetic and responded promptly to help solve our problem. I really appreciate their help and attention to the matter.

Store Using app Total reviews Average rating
Legacy Toys 5 months 8 5.0
5 / 5 Share
April 18, 2022

I use this app for customers to have a seamless return experience. It allows customers to return items easily

Store Using app Total reviews Average rating
Trendsetter Collections About 1 hour 4 5.0
2 / 5 Share
April 27, 2022

The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live. I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted. The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.

Store Using app Total reviews Average rating
Volleyballshop.com.au 21 days 3 4.0
Developer Reply

Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page. We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you. Looking forward to hearing back from you. Regards, Shahvaz Returns Center

5 / 5 Share
April 5, 2022

Great and super responsive customer service response to inquiries. Have not yet seen if it meets our stores need for store credit, but hope to explore options soon.

Store Using app Total reviews Average rating
Next Venture Motorsports LLC About 4 hours 5 5.0
5 / 5 Share
April 5, 2022

best customer service , easy app to use and it worth it the headache of customers always needs helps . this app may returns very easy and more professional . thank you Samed for help :)

Store Using app Total reviews Average rating
LECCE About 8 hours 9 4.6
5 / 5 Share
April 1, 2022

Easy to use and customise. I've tried several return portals and I really recommend this one. Any problem or question is solved within minutes by the customer service team.

Store Using app Total reviews Average rating
Believe Athletics 10 months 17 5.0
5 / 5 Share
March 30, 2022

Great service and the app works well. You can use their templates, but also customise all sort of things.

Store Using app Total reviews Average rating
Shoppol.eu 30 days 1 5.0
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