AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#1,154
All reviews
Rating Breakdown
Review RSS Feed
July 13, 2022
It's really great for us! It makes our return & exchange process much more easier than ever! Highly recommended!
July 7, 2022
We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.
A warm welcome to AfterShip Returns Center family. Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can also write us an email at: [email protected] Regards, Team Returns Center
July 1, 2022
Excellent customer service Team. Fast & Efficient. Great for my customers to. Easy Process for returns
June 25, 2022
A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.
June 23, 2022
The app is really powerful and great customer service. I had a issue with a few things and my questions were answered immediately.
June 22, 2022
So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
June 17, 2022
I love this app and their customer service team! It is free & so easy to use, but they will quickly help you if you have any issues. Highly recommend!
June 15, 2022
Great app and great support, made it quick and easy to streamline returns for our expanding business.
June 13, 2022
Customer service was quick in response. Understood the issues I was experiencing and was able to fix it in an efficient manner.
June 13, 2022
Great great service. An absolute must have i cannot recommend enough thisapp for interested users that are serious about their store
June 10, 2022
Great App and very needed since shopify store themes do not provide with Cancel/return features. Amazing customer service, Quick response and very professional
June 8, 2022
So far the app has been fantastic. Easy integration and customer service is readily available. Would recommend!
June 6, 2022
I am still setting up this app on my website but I had some questions and Aditya was amazing at answering and helping very promptly. I look forward to seeing the capabilities of this app for my e-commerce store.
June 6, 2022
I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.
June 6, 2022
So far so good! I'm still getting everything set up. I had a quick question and Ankush helped me quickly and efficiently! This app will be a big help!
June 5, 2022
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Nitish Batra Team AfterShip
June 3, 2022
The app works well. Easy to use and a lot of features. I would recommend to those that have a new startup online store.
June 3, 2022
I used this app to help me to keep order and to keep track of returns for my store. I like how I can customize the app to look like my store brand, and the process is almost automated after that. The customer service is prompt and very helpful. Thanks for making my returns process easier!!
June 1, 2022
I was very happy with the services offered on this platform! I can't wait to use it for our business.