AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,251
chart
#1,067
All reviews
Review RSS Feed
March 23, 2022
Great onboarding service! Do not hesitate to use the chat option the dashboard and they are very responsive. Good job. A+++
March 23, 2022
Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.
Thank you for sharing your feedback. I can see that you are not happy with the app and the customer service support. Actually, we do support exchange. There are two types of exchange, one is the “replace with the same item” where shoppers can exchange for different variants. The other is “Exchange for other items” where shoppers can exchange for different items, they need to pay or get a refund of the difference, Also we do support return label both for refund and exchange. You can set in the “Returns method” section. We have also sent you an email explaining everything in detail, please go through the email and let us know if you still have any questions for us. We will be happy to help. We regret the inconvenience caused to you. Regards, Shahvaz Returns Center
March 21, 2022
We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Returns Center
March 17, 2022
Great App and customer service! Helps us to manage our returns with ease but would be good if the returns labels generator would work with Royal Mail.
March 15, 2022
Just added this app to my store. So far, so good. Rep was efficient and quick to respond. Super helpful. Thank you.
March 10, 2022
Support was super helpful with the set up of the account and was quick to responding to my questions
March 10, 2022
Just install the app and explore all the functions of the app. The support team provides instant and helpful information
March 10, 2022
So far so good, but early days! Still integrating it with the store but staff have been quick to help.
March 9, 2022
Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions! Strongly recommend this App
March 7, 2022
So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.
March 7, 2022
So far, the experience has been effortless with an easy set-up process and super responsive support.
March 6, 2022
Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.
March 4, 2022
Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!
March 3, 2022
migrating over from return magic. so far the app is great and customer support is top notch. looking forward to getting this live on our store
March 2, 2022
I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Shahvaz Ali Team Returns Center
March 1, 2022
I was using Return Magic, but that app is being discontinued. I came across AfterShip Returns and thought I would try it out. I love it! It provides a great customer experience and a lot of flexibility for the store owner to have the return policies they want. I also really like how it is easy to manage returns - if a customer requests and exchange, they can select the product in the returns portal. Aftership will only show products that are in stock. When the return is received, one click will create a new order. With Return Magic, I had to manually duplicate the old order and add the product that the customer requested.
Feb. 28, 2022
App works great , and if you need help on the chat , they were fast and had answer right away ! i would highly recommend !
Feb. 20, 2023
I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.
Feb. 23, 2022
So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.
I am sorry to know that you are having trouble customizing the look. Thanks for your valuable feedback. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. Regards, Rupam Sarma Tamuli Team Returns Center
Feb. 19, 2022
I ran into some issues during initial installation and they were so fast to help me. We got things figured out in 10 min on SATURDAY evening. I mean they are ready help even on weekends. 5 star all the way.