AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#1,154
All reviews
Rating Breakdown
Review RSS Feed
May 31, 2022
We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.
May 31, 2022
App would have been perfect if they didn't expect you to be a Shopify plus merchant ($2000 a month on Shopify) just to issue a store credit to the customer. NOT SMALL BUSINESS FRIENDLY.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Tushar Jolly Team AfterShip
May 30, 2022
Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you
May 30, 2022
They have a really quick resonse time and very friendly. The app is really good and has many options. Satisfied
May 30, 2022
Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.
May 29, 2022
Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.
May 29, 2022
I am really enjoying this amazing app. The customer service is great and very friendly! Every request is promptly answered! Five Stars! Would definitely recommend it!
May 29, 2022
App we started using not that long ago, and we are pretty satisfied for now with the automation of emails and really good and quick chat support!
May 27, 2022
great service from help desk when support was needed. Easy to use interface that is similar to shopify menu structure
May 26, 2022
great customer service :) I need some clarification on how the app really worked and the agent was very helpful
May 26, 2022
This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 24, 2022
The Aftership app is very robust and is an excellent return app. Support personnel is extremely helpul.
May 22, 2022
Great customer care! Very quick to respond and patient with my requests. Would recommend for anyone looking for a returns automation service
May 21, 2022
So far so good! Just downloaded and help was at my finger tips so I am very excited to see the growth
May 20, 2022
Customer service is amazing! Prompt reply and friendly communication. Aditya solved all my problems. Thanks!
May 20, 2022
Great customer service, quick and helpful, helped me when i wasn't sure if this could work with aliexpress dropshipping and it can
May 19, 2022
Great customer service! Great customer feedback! Great customer engagement Thank you so much for helping my store!
May 19, 2022
Just started on this app. Curious to know if it will solve all our issues. The customer service was speedy with a lot of helpful articles to guide me as a newbie.
May 19, 2022
Nous utilisons cette application pour gérer nos retours produit. La mise en place est simple, on s'y retrouve facilement dans l'interface, et il y a de nombreuses options pour adapter le processus de retours à nos besoins. En plus, l'équipe support est très réactive et à l'écoute.
May 18, 2022
Amazing app and very efficient support from agent. I've used them for all my business and im super happy and always recommend.