AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,251
chart
#1,067
All reviews
Review RSS Feed
Feb. 19, 2022
They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.
I am sorry to know that you are not happy with the pricing. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Rupam Team Returns Center
Feb. 18, 2022
The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been noted. We would ensure that you experience the best customer support. Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you. Kind regards, Shahvaz Team Returns Center
Feb. 17, 2022
Priyanka was (is) fabulous! She took the time out of her busy day to connect with me and walk me through a demo to better understand the returns center. Thank you Priyanka. I feel confident setting it up now.
Feb. 16, 2022
I was happy I can customize the return apps. User friendly and lots of features. Awesome customer service!
Feb. 16, 2022
This app is great, it provides every bit of functionality we could have asked for. The pro version is a bit more expensive then we wanted to pay but the value is there. Support is great as well, Sanjeet helped me set everything up to my liking and was very responsive.
Feb. 15, 2022
Insanely good customer support, super easy to set up, heavily customisable to be on brand. Looks like a great app
Feb. 14, 2022
Great app and great customer support. Only feedback would be to have AfterShip and Returns Centre be a bit more of a seamless experience. But apart from that, really powerful
Feb. 13, 2022
Super fast chat for help! Even on a sunday they responded within a few minutes and helped with my enquiry quickly. Great app!
Feb. 13, 2022
Just starting to set up the app but so far customer support has been good. Very helpful and responsive so first impressions are good.
March 5, 2026
Working great so far, just started using the app and customer service was extremely helpful in getting us setup.
Feb. 10, 2022
Great support setting up DNS and SSL settings onto the domain. Timely answers, great platform as well gives good personalization. Thank you!
Sept. 15, 2023
Rahul was absolute perfection! There was an issue that we have been having and he was able to very quickly resolve. I only wish I had reached out to him sooner. Excellent customer service and a fast resolution! Many thanks for making our lives easier :)
Feb. 8, 2022
I've been working on setting up this return service and it has been really easy with the helpful customer service. They are quick to answer and always helpful.
Feb. 8, 2022
Sanjeev was very helpful and helped us with any questions we had and helped set up our return options
Feb. 6, 2022
Just getting started with aftership, but so far the support team has been great and the app is easy to install and edit.
Feb. 5, 2022
Needed help with some custom features. Got on the live support and they helped me immediately. 10 out of 10. Thank you.
Feb. 10, 2022
App looks ok, still trying to on board I have never had such a stressful onboarding and their support really stinks.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Center
Feb. 1, 2022
We love AfterShip. Makes returns simple & has a great UI for our internal team to manage the process.
Jan. 31, 2022
We have been using Aftership's Returnscenter solution for a year. The solution offers very good settings for returns also to different warehouses depending on return reasons. The integration to create own return labels (with own contracts) via Afterships Postmen is very strong and saves us immensely time. Also worth mentioning is the support, which is available at any time via chat.