AfterShip Returns & Exchanges

I've been using the app for about a month and customer service has been great. They've helped me with every issue I've had and the app looks great, very professional.

the agent was quick and very helpful in getting what I needed accomplished! I really enjoy this service and will continue to use it!

Easily handle returns, fast and professionally. Easy to use and awesome customer support! Would highly recommend.

I rate the 5 stars for Samad the Customer service rep not the app. The app itself not so user friendly but Samad helped a great deal.

Thanks for such fantastic support, guys) After personal conversations regarding my problems, everything seems to be everything clear and more accessible)

Great app and good customer service! Used for quite some time, makes things easier and hassle-free compared to manually organising expecting returns.

Great onboarding service! Do not hesitate to use the chat option the dashboard and they are very responsive. Good job. A+++

Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

I had some doubts and they assisted me in seconds solving the problem immediately. I recommend it, in addition to the fact that the interface is very intuitive

Great App and customer service! Helps us to manage our returns with ease but would be good if the returns labels generator would work with Royal Mail.

Just added this app to my store. So far, so good. Rep was efficient and quick to respond. Super helpful. Thank you.

Support was super helpful with the set up of the account and was quick to responding to my questions

Just install the app and explore all the functions of the app. The support team provides instant and helpful information

So far so good, but early days! Still integrating it with the store but staff have been quick to help.

Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions! Strongly recommend this App

So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.

So far, the experience has been effortless with an easy set-up process and super responsive support.

Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.

Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!