AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,226
chart
#1,728
All reviews
Review RSS Feed
Dec. 29, 2021
I still have to start to use the app, but at the moment I can say amazing assistance from the operators. About the app, it looks very complete with good possibility of customization.
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support. I can see that you are also happy with the customization options available in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Dec. 28, 2021
Been trying to set up today and support has been great. Always there when I need them and help has been easy to understand. thanks
Dec. 27, 2021
Very useful and easy to use for costumers. Costumer service is excellent! Had a little problem with loading the return page and they assist me extremely fast. problem was solved in minutes!
Dec. 26, 2021
Very nice customer service. They responded almost instantly! I was looking for a returns center for a long time and finally found a good one.
Dec. 23, 2021
great app - provides everything you need for smooth tracking of your returns with variety of statuses
Dec. 23, 2021
Was very easy to get set up. Their team was there to clarify answers to a couple of questions that I had and they volunteered to help in any way they could...
Dec. 23, 2021
The app works on how it is intended, recommend for growing your brand, started with them on the free plan, and now growing as needed
Dec. 22, 2021
Awesome app. I really appreciated the prompt help on the platform and the level of customer service.
Dec. 21, 2021
Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!
Dec. 21, 2021
Very professional app to help with our returns. Would recommend to other businesses and brands to use.
Dec. 20, 2021
We had a nightmare time trying to install and ultimately couldn't be comfortable with this app having access to our store and customers. We deleted it.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We have assigned a support executive to investigate and resolve your concern. We regret the inconvenience caused to you. Regards, Team Returns Center
Dec. 16, 2021
The customer service is always really helpful! They always help us to solve our problems quickly, through the chat!
April 14, 2024
We've used this app for over 2 years. The app works very well and it does help provide our customer a good return experience.
Dec. 15, 2021
Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.
Dec. 13, 2021
great App great service, the team helped me out directly. I am very happy with the service they provided
Dec. 10, 2021
Works well. Priyanka helped me set up my return settings so I can send a label through Shopify. I have been using it for about 8 months now.
Dec. 7, 2021
quick and helpful support! So far it's been a good app for us to use for returns. only downside to me is that you have to download so many of their different apps. but thats just my two cents.
Dec. 6, 2021
Overall the app has worked great for our needs and support was helpful with any requests as ever needed.
Dec. 5, 2021
Their customer service especially Nitish, Rohit, and Sanjeet are TOP NOTCH deserved to give 5 stars! They are all very helpful when it comes to troubleshooting or there are any issues. Thank you so much!
Dec. 2, 2021
Customer support is very quick to answer any questions you have! Sanjeet was very helpful with answering all the questions I had before opening up my store!
Thank you for your valuable feedback. We are happy to know that you liked our app and our customer service was up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Shahvaz Team Returns Center