AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,035
All reviews
Rating Breakdown
Review RSS Feed
June 5, 2022
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Nitish Batra Team AfterShip
June 3, 2022
The app works well. Easy to use and a lot of features. I would recommend to those that have a new startup online store.
June 3, 2022
I used this app to help me to keep order and to keep track of returns for my store. I like how I can customize the app to look like my store brand, and the process is almost automated after that. The customer service is prompt and very helpful. Thanks for making my returns process easier!!
June 1, 2022
I was very happy with the services offered on this platform! I can't wait to use it for our business.
May 31, 2022
We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.
May 31, 2022
App would have been perfect if they didn't expect you to be a Shopify plus merchant ($2000 a month on Shopify) just to issue a store credit to the customer. NOT SMALL BUSINESS FRIENDLY.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Tushar Jolly Team AfterShip
May 30, 2022
Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you
May 30, 2022
They have a really quick resonse time and very friendly. The app is really good and has many options. Satisfied
May 30, 2022
Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.
May 29, 2022
Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.
May 29, 2022
I am really enjoying this amazing app. The customer service is great and very friendly! Every request is promptly answered! Five Stars! Would definitely recommend it!
May 29, 2022
App we started using not that long ago, and we are pretty satisfied for now with the automation of emails and really good and quick chat support!
May 27, 2022
great service from help desk when support was needed. Easy to use interface that is similar to shopify menu structure
May 26, 2022
great customer service :) I need some clarification on how the app really worked and the agent was very helpful
May 26, 2022
This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 24, 2022
The Aftership app is very robust and is an excellent return app. Support personnel is extremely helpul.
May 22, 2022
Great customer care! Very quick to respond and patient with my requests. Would recommend for anyone looking for a returns automation service
May 21, 2022
So far so good! Just downloaded and help was at my finger tips so I am very excited to see the growth
May 20, 2022
Customer service is amazing! Prompt reply and friendly communication. Aditya solved all my problems. Thanks!