AfterShip Returns & Exchanges

I ran into some issues during initial installation and they were so fast to help me. We got things figured out in 10 min on SATURDAY evening. I mean they are ready help even on weekends. 5 star all the way.

They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.

The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.

Priyanka was (is) fabulous! She took the time out of her busy day to connect with me and walk me through a demo to better understand the returns center. Thank you Priyanka. I feel confident setting it up now.

I was happy I can customize the return apps. User friendly and lots of features. Awesome customer service!

This app is great, it provides every bit of functionality we could have asked for. The pro version is a bit more expensive then we wanted to pay but the value is there. Support is great as well, Sanjeet helped me set everything up to my liking and was very responsive.

Insanely good customer support, super easy to set up, heavily customisable to be on brand. Looks like a great app

Great app and great customer support. Only feedback would be to have AfterShip and Returns Centre be a bit more of a seamless experience. But apart from that, really powerful

Super fast chat for help! Even on a sunday they responded within a few minutes and helped with my enquiry quickly. Great app!

Just starting to set up the app but so far customer support has been good. Very helpful and responsive so first impressions are good.

Working great so far, just started using the app and customer service was extremely helpful in getting us setup.

Great support setting up DNS and SSL settings onto the domain. Timely answers, great platform as well gives good personalization. Thank you!

Rahul was absolute perfection! There was an issue that we have been having and he was able to very quickly resolve. I only wish I had reached out to him sooner. Excellent customer service and a fast resolution! Many thanks for making our lives easier :)

I've been working on setting up this return service and it has been really easy with the helpful customer service. They are quick to answer and always helpful.

Sanjeev was very helpful and helped us with any questions we had and helped set up our return options

Just getting started with aftership, but so far the support team has been great and the app is easy to install and edit.

Needed help with some custom features. Got on the live support and they helped me immediately. 10 out of 10. Thank you.

App looks ok, still trying to on board I have never had such a stressful onboarding and their support really stinks.

We love AfterShip. Makes returns simple & has a great UI for our internal team to manage the process.

We have been using Aftership's Returnscenter solution for a year. The solution offers very good settings for returns also to different warehouses depending on return reasons. The integration to create own return labels (with own contracts) via Afterships Postmen is very strong and saves us immensely time. Also worth mentioning is the support, which is available at any time via chat.