AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,375
chart
#1,154
All reviews
Rating Breakdown
Review RSS Feed
April 26, 2022
I used this app to help me process returns and have been very impressed the app's UI and the similarity to my Shopify control hub. The customer service was kind and efficient as well. Would definitely recommend to other brands
April 26, 2022
Great shopify app highly recommend it use. Great customer service too. Highly recommend shopify app.
April 26, 2022
good feature ... but the return labels are expensive good customer service... first few days customers had hard time downloading the labels but then it got ok
April 25, 2022
Very helpful app, I really appreciate the immediate response with any questions. Much more professional solution to offer customers instead of using emails. We are getting our customer's requests with less emails and time spent on our part.
April 25, 2022
So far it's good, the staff was friendly and helpful thanks, sent the correct links and replied promptly .
April 25, 2022
esta aplicación a diferencia de otras es bastante intuitiva y fácil de trabajar con ella. Nos gustaría que las mejoras que hagan los desarrolladores recibir notificaciones
April 25, 2022
Sanjeet from Return Center is great. I was asking him to check for us for the "Update App" pop up message. He checked for us quickly and reconfirm with the auto-restock for our shop. Helpful and Attentive. Thank you.
April 21, 2022
Je suis très satisfaite de l'application. Cela répond à mes besoins, et l'équipe est super. Ils répondent rapidement à mes demandes.
May 4, 2022
Powerful and Amazing app, provides most of the features that we clients need. Amazing customer service with fast response. To, Ayushi, Anmol and Moazzam. Thank you so much. Highly recommended app.
April 20, 2022
Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center
April 19, 2022
Struggled with support at first over the weekend, but they got back to me and we very apologetic and responded promptly to help solve our problem. I really appreciate their help and attention to the matter.
April 18, 2022
I use this app for customers to have a seamless return experience. It allows customers to return items easily
April 17, 2022
I added this app to help me set up a return procedure for my store. I had some questions about the set up process and reached out to support who quickly helped me out! This app is great for automizing your return process and is customizable for your brand. If you need help with creating return labels this App is sure to help you out!
April 13, 2022
I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.
Thanks for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Also, we will do our best to make sure your experience with us is worth a 5-star rating Regards, Riyaz Team Returns Center
April 13, 2022
I used the live chat to have my custom domain set up. Samad walked me through the process. He verified and completed the setup accurately. Overall my experience was good.
April 12, 2022
App muy recomendada, muy facil de usar y intuitiva, de las mejores que e visto en la app de shopify, atencion al cliente muy rapida
April 7, 2022
Love it! This app has made my life easier and I am amble to track returns more efficiently and it's easy for the customer to use as well.
April 27, 2022
The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live. I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted. The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page. We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you. Looking forward to hearing back from you. Regards, Shahvaz Returns Center
April 6, 2022
So far everything good.. My customers are able to return fast and easily. Great upgrade to your store. You can customize the landing page to your liking as well. Samad from customer support helped me with all of my needs in a quick time. Great app
April 5, 2022
Great and super responsive customer service response to inquiries. Have not yet seen if it meets our stores need for store credit, but hope to explore options soon.