AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,375
chart
#1,154
All reviews
Rating Breakdown
Review RSS Feed
April 5, 2022
best customer service , easy app to use and it worth it the headache of customers always needs helps . this app may returns very easy and more professional . thank you Samed for help :)
April 5, 2022
I'm still in the process of setting up the app, so this rating is based solely on customer support. I've contacted customer support twice and both times have had my questions answered quickly and sufficiently.
April 4, 2022
Very good and quick customer support. Asked them to remove 'powered by..' and in a minute everything was done.
April 1, 2022
Easy to use and customise. I've tried several return portals and I really recommend this one. Any problem or question is solved within minutes by the customer service team.
March 31, 2022
When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result. Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!
March 30, 2022
Great service and the app works well. You can use their templates, but also customise all sort of things.
March 29, 2022
L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes
Thanks for your kind words and suggestions. We have forwarded your suggestion to the concerned team and very soon you will notice enhanced features. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Riyaz Team Returns Center
March 27, 2022
I've been using the app for about a month and customer service has been great. They've helped me with every issue I've had and the app looks great, very professional.
March 26, 2022
the agent was quick and very helpful in getting what I needed accomplished! I really enjoy this service and will continue to use it!
March 25, 2022
So far so good! The customer service team is so quick to respond to requests and extended my free trial for use of their platforms with my Shopify store!
March 25, 2022
Easily handle returns, fast and professionally. Easy to use and awesome customer support! Would highly recommend.
March 25, 2022
I rate the 5 stars for Samad the Customer service rep not the app. The app itself not so user friendly but Samad helped a great deal.
May 18, 2023
Thanks for such fantastic support, guys) After personal conversations regarding my problems, everything seems to be everything clear and more accessible)
March 24, 2022
Great app and good customer service! Used for quite some time, makes things easier and hassle-free compared to manually organising expecting returns.
March 23, 2022
Staff is very helpful through chat! I would definitely recommend .hey have responded quickly each time I've reached out for assistance.
March 23, 2022
Great onboarding service! Do not hesitate to use the chat option the dashboard and they are very responsive. Good job. A+++
March 23, 2022
Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.
Thank you for sharing your feedback. I can see that you are not happy with the app and the customer service support. Actually, we do support exchange. There are two types of exchange, one is the “replace with the same item” where shoppers can exchange for different variants. The other is “Exchange for other items” where shoppers can exchange for different items, they need to pay or get a refund of the difference, Also we do support return label both for refund and exchange. You can set in the “Returns method” section. We have also sent you an email explaining everything in detail, please go through the email and let us know if you still have any questions for us. We will be happy to help. We regret the inconvenience caused to you. Regards, Shahvaz Returns Center
March 21, 2022
We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Returns Center
March 18, 2022
I had some doubts and they assisted me in seconds solving the problem immediately. I recommend it, in addition to the fact that the interface is very intuitive
March 18, 2022
We have been using AfterShip Returns Center for a while now. It makes handling returns a breeze and their support team is very courteous and responsive.