AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,393
Reviews
Chart
#519
Shopify

All reviews

5 / 5 Share
Jan. 4, 2022

I use this for my returns. Haven't been using it long, but so far it is working well and easy to use. Customer service is really, really helpful!

Store Using app Total reviews Average rating
Prominence Home 7 months 1 5.0
5 / 5 Share
Dec. 30, 2021

awesome............................................................ !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Store Using app Total reviews Average rating
Rang Jah 12 minutes 2 5.0
4 / 5 Share
Dec. 30, 2021

The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.

Store Using app Total reviews Average rating
Lauma Lingerie 3 days 1 4.0
Developer Reply

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations. I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center

5 / 5 Share
Dec. 28, 2021

Been trying to set up today and support has been great. Always there when I need them and help has been easy to understand. thanks

Store Using app Total reviews Average rating
SurfDog Australia About 5 hours 4 4.5
5 / 5 Share
Dec. 27, 2021

Very useful and easy to use for costumers. Costumer service is excellent! Had a little problem with loading the return page and they assist me extremely fast. problem was solved in minutes!

Store Using app Total reviews Average rating
Diciembre|Veintinueve About 1 year 2 4.5
5 / 5 Share
Dec. 23, 2021

great app - provides everything you need for smooth tracking of your returns with variety of statuses

Store Using app Total reviews Average rating
Beflax Linen Almost 4 years 6 5.0
5 / 5 Share
Dec. 23, 2021

Was very easy to get set up. Their team was there to clarify answers to a couple of questions that I had and they volunteered to help in any way they could...

Store Using app Total reviews Average rating
Not Monday 8 months 2 5.0
5 / 5 Share
Dec. 23, 2021

The app works on how it is intended, recommend for growing your brand, started with them on the free plan, and now growing as needed

Store Using app Total reviews Average rating
Nexus Clothing Almost 2 years 9 5.0
5 / 5 Share
Dec. 22, 2021

Awesome app. I really appreciated the prompt help on the platform and the level of customer service.

Store Using app Total reviews Average rating
Axial 39 minutes 3 5.0
5 / 5 Share
Dec. 21, 2021

Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!

Store Using app Total reviews Average rating
Lilla & Beth 1 day 2 5.0
5 / 5 Share
Dec. 21, 2021

Very professional app to help with our returns. Would recommend to other businesses and brands to use.

Store Using app Total reviews Average rating
LUV 9 months 6 4.7
1 / 5 Share
Dec. 20, 2021

We had a nightmare time trying to install and ultimately couldn't be comfortable with this app having access to our store and customers. We deleted it.

Store Using app Total reviews Average rating
Dakini 2 days 3 3.7
Developer Reply

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We have assigned a support executive to investigate and resolve your concern. We regret the inconvenience caused to you. Regards, Team Returns Center

5 / 5 Share
Dec. 16, 2021

The customer service is always really helpful! They always help us to solve our problems quickly, through the chat!

Store Using app Total reviews Average rating
Arctic Expedition 3 months 1 5.0
5 / 5 Share
April 14, 2024

We've used this app for over 2 years. The app works very well and it does help provide our customer a good return experience.

Store Using app Total reviews Average rating
Toxic Envy Boutique About 4 years 8 4.5
5 / 5 Share
Dec. 15, 2021

Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.

Store Using app Total reviews Average rating
Honour Clothing 1 day 6 5.0
5 / 5 Share
Dec. 13, 2021

great App great service, the team helped me out directly. I am very happy with the service they provided

Store Using app Total reviews Average rating
Mastoor About 2 hours 1 5.0
5 / 5 Share
Dec. 10, 2021

Works well. Priyanka helped me set up my return settings so I can send a label through Shopify. I have been using it for about 8 months now.

Store Using app Total reviews Average rating
Honeypiekids 8 months 8 3.6
5 / 5 Share
Dec. 7, 2021

quick and helpful support! So far it's been a good app for us to use for returns. only downside to me is that you have to download so many of their different apps. but thats just my two cents.

Store Using app Total reviews Average rating
KAGED MUSCLE Over 2 years 4 5.0
5 / 5 Share
Dec. 6, 2021

Overall the app has worked great for our needs and support was helpful with any requests as ever needed.

Store Using app Total reviews Average rating
Fypon Over 2 years 1 5.0
5 / 5 Share
Dec. 5, 2021

Their customer service especially Nitish, Rohit, and Sanjeet are TOP NOTCH deserved to give 5 stars! They are all very helpful when it comes to troubleshooting or there are any issues. Thank you so much!

Store Using app Total reviews Average rating
Northbound Gear Over 1 year 4 5.0
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