AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,226
chart
#1,728
All reviews
Review RSS Feed
Sept. 30, 2021
Really love this app. I also love that the support section is EXTREMELY FAST with responses and resolving issues.
Sept. 30, 2021
Awesome App, great costumer support! Helped a lot with our returns making them a lot easier to handle.
Sept. 29, 2021
Great customer support and assistance with setting up the application! This app has allowed us to streamline our customer returns.
Sept. 28, 2021
I used this app to help me understand the return process. Customer service was very helpful and professional.
Sept. 27, 2021
They can only use Postmen App to print labels, but Postmen App cannot solve a courier account issue within two weeks.
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue will be dealt with with utmost priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team Returns Center
Dec. 14, 2021
Priyanka was a HUGE help with trying to get my organizations straightened out in the system and getting me all set up to run my store with returns. Forever grateful for the customer service with this app. *** UPDATE** Well apparently my store was never connected to the app and I was receiving a bunch of error messages and customer complaints. I reached out to customer service for assistance and they kept closing my case. Samad was rude and impatient and was not helpful at all. I am deleting this app and do not recommend.
Sept. 25, 2021
Great app to use to connect your store and give your customers service of returns. This is by far the best app out there
Sept. 24, 2021
The customer service is GREAT! The agent was very knowledgeable and quick to solve my issue. I look forward to my clients using this app, IF needed.
Sept. 23, 2021
The Customer Service is good. But the integration is not that user friendly. I wish this can be incorporated into the account page.
Thank you for your valuable feedback. One of our support team members will get in touch with you over the email to get the Returns Center incorporated with the user's account. Also, we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Shahvaz Team Returns Center
Sept. 21, 2021
Great app! but even better customer support, Ankush did a great job helping me with all my porblems.
Sept. 20, 2021
Just installed this app. Very professional and saves time going back and forth with customers :) Who doesn't love an easy return process!
Sept. 28, 2021
The support has been great! But I want to change the spelling from Center to Centre on the portal which can't be done. We are in Australia and we use spelling centre so it would be great if that could be changed. I would also like to see refund button more visible as I resolved an order before refunding and was not able to go back and edit it. It would also be great to see the initiated return in shopify timeline Thanks for your help Ankush! You were very helpful :)
Thanks for your valuable feedback/recommendation. We've registered your request in our feature sheet so that we will work on that for you. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team Returns Center
Sept. 19, 2021
I needed an option to keep returns organized reliably. This program has done exactly what I needed. The support team is constantly available and ready to help as well.
Sept. 19, 2021
Glad to find a user friendly plug in that automates my returns and exchanges! Plus their customer service was very prompt and helpful!
Sept. 17, 2021
I used this app to make returns portal for my site. It works really well and the support team is so helpful!!
Sept. 15, 2021
good support, thanks for the help. Much appreciated. good support, thanks for the help. Much appreciated.
Sept. 15, 2021
Overall, really easy to navigate and learn if new to it. Have been using it for over a year now and don't often run into any issues at all. Had some issues with it just now (page not loading) and got some help from Priyanka - was super speedy with responses and helped resolve it swiftly
Sept. 15, 2021
Pretty easy to set up. Haven’t started running yet so we will see how smooth it goes. I’m hoping it makes it a pretty easy process
Sept. 15, 2021
Excellent customer service. The app work really good for my store, It help us keep a good tracking of the returns.