AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#1,067
All reviews
Review RSS Feed
Nov. 9, 2021
Very good software, great communication, solve the problem in the first time. Very recommended. Hope to keep updating the software to make it more convenient for us to use...
Nov. 5, 2021
Super easy to use and configure. We're new to it and hoping it helps with not only returns but how people consider purchasing from us.
Nov. 5, 2021
I have begun using this app and so far it is quite useful. Ankush helped me out today with questions I had.
Nov. 4, 2021
The app provides all I need. Support team is really helpfull and reactive. For sure best app to handle returns.
Nov. 2, 2021
Super intuitive platform. They were able to extend the trial and the customer support was super helpful
Nov. 1, 2021
I liked that Nitish was determined to resolve my issue. A quicker way to resolve issues would be an actual conversations vs a chat. The agent prior to him only sent links not helping resolve my issue. He had great customer service, patience and walked me through the process.
Using app
13 days
Total reviews
2
Average rating
5.0
Nov. 1, 2021
Super easy to navigate with lots of amazing feature. Customer Service is also superb! Nitish helped me set up my custom domain quickly!
Oct. 29, 2021
Ankush was great, helped me with all my queries. The best customer service I have had on an app, speedy replies.
Oct. 29, 2021
amazing CS so far. app looks great. would recommend using the apps from this company to help your brand
Oct. 28, 2021
So, I gave Sanjeet a run for his money today. I have to say he worked tirelessly to help me. He managed to fix the problem, with great communication!. Well Done Sanjeet! An asset To the company!
Oct. 27, 2021
Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.
Oct. 26, 2021
I'm still working on fully implementing this app but so far it seems super helpful. I think it'll really streamline our returns process and take a load off my customer support team. Excited to begin using it. :) Support is also ultra helpful and fast.
Oct. 26, 2021
This is a great app. It helps make our returns easy for not only us but also for our customers as well!
Thank you for your valuable feedback. We are happy to know that you liked our app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Oct. 25, 2021
Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv
Merci pour vos précieux commentaires. Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: [email protected] Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Centre de retours d’équipe
Oct. 23, 2021
Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!
Oct. 22, 2021
customer service is extremely helpful every step of the way. Was up and running in no time setup was a breeze.
Oct. 21, 2021
Priyanka .......she was great...very patient and spoke clear english and was able to guide me throught the entire account set up process we had a bad email account and she fixed it
Oct. 25, 2021
Setting up the app was a bit of a pain, but customer service has been helpful. You have to pay an extra $5/mo for each additional profile, but the price is still reasonable. Haven't really used the app at all yet, but I was asked to leave a review, so...
Thank you for your valuable feedback. We are happy to know that you are happy with our customer service support. I am sorry for the inconvenience that you had to go through while setting up the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Oct. 19, 2021
I asked them to remove the "powered by" section and they were one of the only customer service I have ever Sean to respond in seconds. Thank you!
Oct. 19, 2021
I spoke with Sanjeet and the other ones before and I really love how they assist so quickly. They have upgraded so fast too... thank you so much!