AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,035
All reviews
Rating Breakdown
Review RSS Feed
April 7, 2022
Love it! This app has made my life easier and I am amble to track returns more efficiently and it's easy for the customer to use as well.
April 27, 2022
The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live. I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted. The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page. We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you. Looking forward to hearing back from you. Regards, Shahvaz Returns Center
April 6, 2022
So far everything good.. My customers are able to return fast and easily. Great upgrade to your store. You can customize the landing page to your liking as well. Samad from customer support helped me with all of my needs in a quick time. Great app
April 5, 2022
Great and super responsive customer service response to inquiries. Have not yet seen if it meets our stores need for store credit, but hope to explore options soon.
April 5, 2022
best customer service , easy app to use and it worth it the headache of customers always needs helps . this app may returns very easy and more professional . thank you Samed for help :)
April 5, 2022
I'm still in the process of setting up the app, so this rating is based solely on customer support. I've contacted customer support twice and both times have had my questions answered quickly and sufficiently.
April 4, 2022
Very good and quick customer support. Asked them to remove 'powered by..' and in a minute everything was done.
April 1, 2022
Easy to use and customise. I've tried several return portals and I really recommend this one. Any problem or question is solved within minutes by the customer service team.
March 31, 2022
When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result. Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!
March 30, 2022
Great service and the app works well. You can use their templates, but also customise all sort of things.
March 29, 2022
L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes
Thanks for your kind words and suggestions. We have forwarded your suggestion to the concerned team and very soon you will notice enhanced features. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Riyaz Team Returns Center
March 27, 2022
I've been using the app for about a month and customer service has been great. They've helped me with every issue I've had and the app looks great, very professional.
March 26, 2022
the agent was quick and very helpful in getting what I needed accomplished! I really enjoy this service and will continue to use it!
March 25, 2022
So far so good! The customer service team is so quick to respond to requests and extended my free trial for use of their platforms with my Shopify store!
March 25, 2022
Easily handle returns, fast and professionally. Easy to use and awesome customer support! Would highly recommend.
March 25, 2022
I rate the 5 stars for Samad the Customer service rep not the app. The app itself not so user friendly but Samad helped a great deal.
May 18, 2023
Thanks for such fantastic support, guys) After personal conversations regarding my problems, everything seems to be everything clear and more accessible)
March 24, 2022
Great app and good customer service! Used for quite some time, makes things easier and hassle-free compared to manually organising expecting returns.
March 23, 2022
Staff is very helpful through chat! I would definitely recommend .hey have responded quickly each time I've reached out for assistance.
March 23, 2022
Great onboarding service! Do not hesitate to use the chat option the dashboard and they are very responsive. Good job. A+++