AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,375
chart
#1,087
All reviews
Rating Breakdown
Review RSS Feed
March 17, 2022
Great App and customer service! Helps us to manage our returns with ease but would be good if the returns labels generator would work with Royal Mail.
March 17, 2022
True 5 star review and assisted me with installation and taught me how to use it, perfect for a novice. Looking forward to becoming a veteran as well
March 16, 2022
Great app and great support! Thank you to everyone on the team who helped me understand the app faster and easier
March 15, 2022
Just added this app to my store. So far, so good. Rep was efficient and quick to respond. Super helpful. Thank you.
March 15, 2022
Really easy to use/set up. Easily customised to my stores branding. Customer service on the online chat very helpful very quick replies
March 10, 2022
Support was super helpful with the set up of the account and was quick to responding to my questions
March 10, 2022
Just install the app and explore all the functions of the app. The support team provides instant and helpful information
March 10, 2022
So far so good, but early days! Still integrating it with the store but staff have been quick to help.
March 9, 2022
Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions! Strongly recommend this App
March 9, 2022
Excellent customer service as always. Automizely never fails when it comes to customer service. Congrats
March 9, 2022
At first I had some issues with customizing the return page with my brand name. Customer support was extremely helpful and fixed it right away. Also has a free plan which is great for start ups. I gave it 4 stars because I as transferred to 3 different reps before I was helped.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. I can see that you had issues while customizing your returns page, but the issue was resolved by customer support. Regarding your other issue about the free plan, we are open to suggestions and feedback. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
March 7, 2022
So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.
March 7, 2022
So far, the experience has been effortless with an easy set-up process and super responsive support.
March 6, 2022
Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.
March 5, 2022
Really quick at responding and resolving problems. I had no issues installing it and following the directions to set it up.
March 4, 2022
Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!
March 3, 2022
Amazing solution for your online store! It helps to extend your store functionality such as return requests and shipping management.
March 3, 2022
migrating over from return magic. so far the app is great and customer support is top notch. looking forward to getting this live on our store
March 3, 2022
Awesome app which also includes awesome support to go with it! Will certainly make my job a lot easier.
March 2, 2022
I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Shahvaz Ali Team Returns Center