AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,035
All reviews
Rating Breakdown
Review RSS Feed
March 23, 2022
Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.
Thank you for sharing your feedback. I can see that you are not happy with the app and the customer service support. Actually, we do support exchange. There are two types of exchange, one is the “replace with the same item” where shoppers can exchange for different variants. The other is “Exchange for other items” where shoppers can exchange for different items, they need to pay or get a refund of the difference, Also we do support return label both for refund and exchange. You can set in the “Returns method” section. We have also sent you an email explaining everything in detail, please go through the email and let us know if you still have any questions for us. We will be happy to help. We regret the inconvenience caused to you. Regards, Shahvaz Returns Center
March 21, 2022
We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Returns Center
March 18, 2022
I had some doubts and they assisted me in seconds solving the problem immediately. I recommend it, in addition to the fact that the interface is very intuitive
March 18, 2022
We have been using AfterShip Returns Center for a while now. It makes handling returns a breeze and their support team is very courteous and responsive.
March 17, 2022
Great App and customer service! Helps us to manage our returns with ease but would be good if the returns labels generator would work with Royal Mail.
March 17, 2022
True 5 star review and assisted me with installation and taught me how to use it, perfect for a novice. Looking forward to becoming a veteran as well
March 16, 2022
Great app and great support! Thank you to everyone on the team who helped me understand the app faster and easier
March 15, 2022
Just added this app to my store. So far, so good. Rep was efficient and quick to respond. Super helpful. Thank you.
March 15, 2022
Really easy to use/set up. Easily customised to my stores branding. Customer service on the online chat very helpful very quick replies
March 10, 2022
Support was super helpful with the set up of the account and was quick to responding to my questions
March 10, 2022
Just install the app and explore all the functions of the app. The support team provides instant and helpful information
March 10, 2022
So far so good, but early days! Still integrating it with the store but staff have been quick to help.
March 9, 2022
Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions! Strongly recommend this App
March 9, 2022
Excellent customer service as always. Automizely never fails when it comes to customer service. Congrats
March 9, 2022
At first I had some issues with customizing the return page with my brand name. Customer support was extremely helpful and fixed it right away. Also has a free plan which is great for start ups. I gave it 4 stars because I as transferred to 3 different reps before I was helped.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. I can see that you had issues while customizing your returns page, but the issue was resolved by customer support. Regarding your other issue about the free plan, we are open to suggestions and feedback. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
March 7, 2022
So far set up has been easy and customer service response was very fast! They removed the aftership branding within minutes.
March 7, 2022
So far, the experience has been effortless with an easy set-up process and super responsive support.
March 6, 2022
Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.
March 5, 2022
Really quick at responding and resolving problems. I had no issues installing it and following the directions to set it up.
March 4, 2022
Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!