AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,225
chart
#1,991
All reviews
Review RSS Feed
July 21, 2021
Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.
Thanks for your valuable feedback. We strive to provide excellent customer service and it is unfortunate to know that your experience with us was not up to the mark. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
July 21, 2021
This app is easy to use and makes it easier for customers to request returns! The design of the app, both front end and back end, is nice looking and their features and pricing are competitive. I would highly recommend. Makes our small brand look professional and approachable. Their customer support is also great!
July 21, 2021
The app is quite useful in the confirmation of the state of return items beforehand. Highly recommend.
July 20, 2021
I think this is a good app, in terms of customer service. My customers will see its easy to make a return so they will be more likely to buy.
July 19, 2021
Works well so far, however, platform could be improved by adding a "send test email" functionality or a wysiwyg email builder.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Team Returns Center
July 19, 2021
Very easy to use returns solution and support is very helpful. Does exactly what we needed. Highly recommend!
July 19, 2021
Great app and customer support. Using it for the last 4 years. It never disappointed me. Highly recommended.
July 19, 2021
This app is great when you need a powerful tool to manage your return orders for your Shopify store. The customer support team is just efficient and super helpful.
July 18, 2021
Liked what I saw of the trial, though there were some initial hiccups with setup. Excellent and thorough customer service to work around the hiccup - recommended!
July 18, 2021
This app has helped me streamline my returns process. I recently was having an issue setting up the returns labels and support was very helpful in getting the issue resolved. I have had numerous questions here and there, and they are always very helpful. Would recommend.
July 15, 2021
we just started using this app, so far so good! the customer service is fast and professional, thank you!
July 15, 2021
Super easy to use and install perfect support, .......................................thanks Manish
July 15, 2021
I had a great experience! The support was very quick, they answered my question, and were very nice!
July 15, 2021
They are extremely helpful and friendly if you have any questions about anything via chat. I was having a problem with the system generating a return label and they fixed it right away.
July 14, 2021
Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Nitish Team Returns Center
July 14, 2021
Excellent app! Highly recommend, as a small business this app will make your business life practical and easy. The support Center are great if you have any question or some issues their are really quickly to solve it ! Very happy with this app. thanks again
July 14, 2021
installed this app to quickly be able to automate the returns process. so far seems easy and customer service is good. it is simple to use.
July 14, 2021
Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...
July 12, 2021
This app really helps me manage all of the returns I get. From an organization and automation standpoint it really helps. I do wish there was more visibility into how much I'm paying for the returns and the ability to charge customers for a return label.
Aug. 2, 2021
Very knowledgable support team with speedy responses. Efficient, straight forward app. Easy to use, very impressed. Have even set up rules to account for different warehouse return locations, which is very helpful and should save us plenty of admin time.