AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,540
Reviews
Chart
#331
Shopify

All reviews

5 / 5 Share
Oct. 29, 2021

amazing CS so far. app looks great. would recommend using the apps from this company to help your brand

Store Using app Total reviews Average rating
ONEST AU 13 minutes 2 5.0
5 / 5 Share
Oct. 28, 2021

So, I gave Sanjeet a run for his money today. I have to say he worked tirelessly to help me. He managed to fix the problem, with great communication!. Well Done Sanjeet! An asset To the company!

Store Using app Total reviews Average rating
sharon rose emporium About 4 hours 3 5.0
5 / 5 Share
Oct. 27, 2021

Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.

Store Using app Total reviews Average rating
Nada Home Over 1 year 10 5.0
5 / 5 Share
Oct. 26, 2021

I'm still working on fully implementing this app but so far it seems super helpful. I think it'll really streamline our returns process and take a load off my customer support team. Excited to begin using it. :) Support is also ultra helpful and fast.

Store Using app Total reviews Average rating
Madison Hair Collection About 12 hours 3 5.0
5 / 5 Share
Oct. 26, 2021

Great little app, luckily not used much by our customers! the support team is very responsive and quick at resolving issues!

Store Using app Total reviews Average rating
Is To Me 4 months 11 5.0
4 / 5 Share
Oct. 26, 2021

This is a great app. It helps make our returns easy for not only us but also for our customers as well!

Store Using app Total reviews Average rating
Jollity & Co Party Boutique 7 minutes 1 4.0
Developer Reply

Thank you for your valuable feedback. We are happy to know that you liked our app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center

4 / 5 Share
Oct. 25, 2021

Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv

Store Using app Total reviews Average rating
G-Heat® About 1 year 6 4.8
Developer Reply

Merci pour vos précieux commentaires. Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: [email protected] Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Centre de retours d’équipe

5 / 5 Share
Oct. 23, 2021

Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!

Store Using app Total reviews Average rating
VOID/əv/COLOR 18 minutes 3 5.0
5 / 5 Share
Oct. 22, 2021

customer service is extremely helpful every step of the way. Was up and running in no time setup was a breeze.

Store Using app Total reviews Average rating
Ta-Ta Towels 15 days 2 4.5
5 / 5 Share
Oct. 21, 2021

Priyanka .......she was great...very patient and spoke clear english and was able to guide me throught the entire account set up process we had a bad email account and she fixed it

Store Using app Total reviews Average rating
LC King Mfg 1 day 1 5.0
4 / 5 Share
Oct. 25, 2021

Setting up the app was a bit of a pain, but customer service has been helpful. You have to pay an extra $5/mo for each additional profile, but the price is still reasonable. Haven't really used the app at all yet, but I was asked to leave a review, so...

Store Using app Total reviews Average rating
rikumo 22 days 6 4.8
Developer Reply

Thank you for your valuable feedback. We are happy to know that you are happy with our customer service support. I am sorry for the inconvenience that you had to go through while setting up the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center

5 / 5 Share
Oct. 19, 2021

I asked them to remove the "powered by" section and they were one of the only customer service I have ever Sean to respond in seconds. Thank you!

Store Using app Total reviews Average rating
Kapisa Rugs 10 minutes 5 5.0
5 / 5 Share
Oct. 19, 2021

I spoke with Sanjeet and the other ones before and I really love how they assist so quickly. They have upgraded so fast too... thank you so much!

Store Using app Total reviews Average rating
Luxx Curves Almost 3 years 4 5.0
4 / 5 Share
Oct. 19, 2021

Customer support was very patient and understanding with complex queries. Have not tested it on the website, however, will provide updates once I see success with returns.

Store Using app Total reviews Average rating
Marquise Jewelry About 7 hours 3 4.7
Developer Reply

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center

5 / 5 Share
Oct. 17, 2021

Beautiful interface on both ends, and very helpful customer service. I'd say the free plan is very fair, and the paid version is the best I've found.

Store Using app Total reviews Average rating
Equiluxe 7 months 3 5.0
5 / 5 Share
Oct. 14, 2021

I think I have found the best return management app, AfterShip Returns Centre help me save a lot of hassle by providing the best return experience to my customers

Store Using app Total reviews Average rating
Instee Store 1 day 4 4.0
5 / 5 Share
Oct. 14, 2021

Ottimo servizio per la gestione dei resi assistenza ottima e da quando lo abbiamo attivato i nostri clienti sono molto felici

Store Using app Total reviews Average rating
Dalle Piane Cashmere UK 11 months 1 5.0
5 / 5 Share
Oct. 14, 2021

One of the easiest returns apps to set-up and also has a very clear, clean look to it. Great basic functionality for returns. I hope in the future they also bring in some AI logic and rules to encourage exchanges and credits. That would be next level.

Store Using app Total reviews Average rating
PawSafe Almost 2 years 5 5.0
5 / 5 Share
Oct. 12, 2021

so far I have not experienced any returns but from the look of the app, its amazing and a great solution for users and stores

Store Using app Total reviews Average rating
The Bag House®™ 9 months 1 5.0
5 / 5 Share
Oct. 6, 2021

I am new to this app and quite impressed by the quality of service. The support team is amazing and resolve my questions instantly.

Store Using app Total reviews Average rating
Maverick & Co. About 1 hour 2 5.0
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