AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,393
Reviews
Chart
#519
Shopify

All reviews

5 / 5 Share
Aug. 26, 2025

I would like to commend Abishek to his supervisor and organization and whomever else needs to know it - for his accurate, timely, and effective assessment and resolution of my issue. He is an asset and credit to your organization - you would greatly benefit from a lot more fellows like him. sincerely - Naphtali Kerr

Store Using app Total reviews Average rating
Nfinity Over 4 years 6 4.2
5 / 5 Share
Feb. 1, 2022

A great app with a wonderful support team. Thank you so much Samad for your time, we really appreciate it. Would recommend this app!

Store Using app Total reviews Average rating
YCL Jewels 5 months 7 5.0
5 / 5 Share
Sept. 5, 2021

Une application très pratique pour gérer les demandes de retours, facile d'utilisation pour les clients. Je recommande

Store Using app Total reviews Average rating
Hayya Empire 1 day 4 5.0
5 / 5 Share
Sept. 3, 2021

Great customer service. Both associates were great help . I feel comfortable knowing that I can rely on them when needed.

Store Using app Total reviews Average rating
By Lilla 3 months 2 5.0
5 / 5 Share
Sept. 1, 2021

I was able to fix the issue that the emails requests for a return were going to the wrong email address in a short amount of time. Thank you!

Store Using app Total reviews Average rating
ARNTSON MARINE 11 months 2 5.0
3 / 5 Share
Sept. 1, 2021

I use this app for returns for my store that is launching soon. It seems pretty user friendly and I appreciate the customization options, though I wish more of it was automated so it wasn't so manual for a new business owner.

Store Using app Total reviews Average rating
Theo + Stone About 1 month 1 3.0
Developer Reply

Thanks for your valuable feedback. We are happy to know that you liked our app and found it useful. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.  I have noted your suggestions and have forwarded it to our product team. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. Regards, Neelima Aggarwal Team Returns Center

5 / 5 Share
Aug. 31, 2021

Great app! Really helps us organize our returns efficiently. Super helpful support and quick responses to questions!

Store Using app Total reviews Average rating
Boheme Collective Over 2 years 2 4.5
5 / 5 Share
June 3, 2025

Super helpful support! So happy that I got helped within a few second! You're a star Moazzam Ali!!!!!!!!!!!!

Store Using app Total reviews Average rating
The Hip Shop Almost 4 years 3 4.7
Developer Reply

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center

5 / 5 Share
Aug. 30, 2021

Perfect app for managing your return!, if you can connect the postmen and aftership app. It will be best app ever

Store Using app Total reviews Average rating
Shoxtec Suspension 2 months 10 4.5
5 / 5 Share
Aug. 18, 2021

Great app. We used this app over the last year and it was an asset to our return process. Easy to use and developers are fantastic.

Store Using app Total reviews Average rating
AlavonAuersperg.com Over 2 years 4 5.0
5 / 5 Share
Aug. 29, 2023

I love this app. Easily customizable to offer all of the return option needed. Looks super professional and keeps all of your data nice and organized. Friendly assistance received.

Store Using app Total reviews Average rating
The Perfect Touch SA About 2 years 5 5.0
5 / 5 Share
Aug. 16, 2021

amazing customer service, very patient, and explains clearly all the steps, Thank you so much, highly recommended!

Store Using app Total reviews Average rating
VivaRays About 2 hours 9 4.3
5 / 5 Share
Aug. 16, 2021

Application works great, helped us to manage returns easy and fast and also their support helps fast!

Store Using app Total reviews Average rating
rokket.ch 28 days 3 5.0
5 / 5 Share
Aug. 15, 2021

great app! It does exactly what I was looking for to manage my returns. Very responsive and helpful customer service!

Store Using app Total reviews Average rating
Pureli 3 months 4 5.0
4 / 5 Share
Aug. 12, 2021

Just installed. Seems to meet all the needs thus far. Easy to deploy and easy to use. Look forward to some of the advanced features.

Store Using app Total reviews Average rating
The Balanced Bra Company 22 minutes 1 4.0
Developer Reply

Thank you for your valuable feedback. We are pleased to know that our app is able to meet your expectations, moreover, you liked our app and found it useful. We are open to any suggestions, if you have any suggestions regarding Advance features then kindly let us know. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. We will try our best to ensure that you always have the best experience with us. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Returns Center

4 / 5 Share
Aug. 11, 2021

Really simple to use. It'd be great if it could integrate with our DPD Uk courier for label generation

Store Using app Total reviews Average rating
Mama Bamboo Almost 2 years 11 4.5
Developer Reply

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensures that your experience with us becomes the best. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Sarma Tamuli Team Returns Center

5 / 5 Share
Aug. 11, 2021

Great app! Has made making returns so much easier and efficient for our customers. We work in retail so this is an absolute life saver. Also, customer service is great. They respond immediately and help with any issues!

Store Using app Total reviews Average rating
Scarlette The Label 4 days 6 5.0
5 / 5 Share
Aug. 9, 2021

Really good so far. I was about to create a custom solution to handling returns on my apparel website and came across this app. It even lets me use my own return labels, and supports multiple returns per order.

Store Using app Total reviews Average rating
Shirts In Bulk About 18 hours 1 5.0
1 / 5 Share
Aug. 4, 2021

This app is honestly the worst experience I have had. My shop is live and the customers service was terrible. The customer service person told me that the app had functionalities that it didn't. Everything is a manual process, it does not generate the resend order, it doesnt update your qtys.. You're honestly better off doing it through emails with the customer.

Store Using app Total reviews Average rating
Lion Wild 1 day 4 3.0
Developer Reply

It is really unfortunate that your expectations were not met on the recent interaction with us. However this is certainly not what we want our users to go through. Your feedback for customer service has been duly noted. We will definitely brainstorm and find out what could have been done differently. Also we are forwarding your request to the product team to be investigated further. We are continuously aiming to improve the application and work upon the suggestions given to us. Hope to serve nothing but the best. Regards, Nitish Kumar Team Returns Center

5 / 5 Share
Aug. 4, 2021

Great, and very quick customer service. Very friendly and supportive team. Would highly recommend AfterShip for simplifying international returns :)

Store Using app Total reviews Average rating
E.L.V. Denim About 1 hour 3 5.0
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