AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,227
chart
#1,760
All reviews
Review RSS Feed
June 23, 2021
User friendly for both customers and customer service representatives. Resolve my service issues quickly.
June 23, 2021
Very convenient. Makes the whole process of returns much more streamlined and efficient. Also great from a data collection perspective.
June 22, 2021
This app is super helpful for any clothing business selling on shopify as it integrates seamlessly.
June 21, 2021
Great app and super helpful! They are always willing to help and its a really good customer experience
June 17, 2021
This app is unbelievably easy to get up and running. The help team send quick links & the site's UI is great. No problems to get it working and customised. I'm excited to see how it all works. Integrated with the Postmen app and am sure it's going to delight my customers.
June 16, 2021
I used this app to set up my returns through Shopify. The customer support rep was awesome and very knowledgeable!
June 13, 2021
This has been super helpful in organizing workflows for returns. Automated emails go out during every step of the return process to keep customers informed and relieve unnecessary steps. Highly recommend.
Nov. 17, 2023
Excellent, handles all my return needs without issue! Very customizable and has all the features I need. Customer support is also excellent.
June 8, 2021
I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.
Thanks for your valuable feedback. We are glad to know that we were able to resolve your concern. We are available 24/7. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
June 5, 2021
Really easy to use and setup. Very brandable and customisable returns portal. Overall a great choice for returns management
June 4, 2021
Good app, good service. It would be great if it will be possible to automatically create giftcard. Nice app
June 4, 2021
Quick, knowledge, and accommodating customer support! Love the service so far! Thank you so much!!!!
May 31, 2021
Customer support is very helpful and fast with responding. The app also works very well and speeds up the returns process.
May 28, 2021
The customer support is exceptional. Highly recommend. Takes the hassle out of returns and exchanges.
May 27, 2021
Priyanka has helped me twice over the past two days making sure I have all the details and how to operate! She even had me join a google meet so she could look at my screen to see what was wrong.
May 26, 2021
I have been asked to write a review before even using the product. Customer Service was quick when trying to set up the free trial.
Thanks for your valuable feedback. We are continuously aiming to improve the application and work upon the suggestions given to us. It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one once you start using the app. If you are not happy with the customer service, please note that we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Rupam Team Returns Center
May 26, 2021
Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Priyanka Sahu Team Returns Center
May 25, 2021
I am currently testing put this app but I must say Priyanka from the CS team was very diligent and responsive. I enjoyed my interaction. Support is key when making a decision on such apps.