AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,236
chart
#1,492
All reviews
Review RSS Feed
June 13, 2021
This has been super helpful in organizing workflows for returns. Automated emails go out during every step of the return process to keep customers informed and relieve unnecessary steps. Highly recommend.
Nov. 17, 2023
Excellent, handles all my return needs without issue! Very customizable and has all the features I need. Customer support is also excellent.
June 8, 2021
I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.
Thanks for your valuable feedback. We are glad to know that we were able to resolve your concern. We are available 24/7. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
June 5, 2021
Really easy to use and setup. Very brandable and customisable returns portal. Overall a great choice for returns management
June 4, 2021
Good app, good service. It would be great if it will be possible to automatically create giftcard. Nice app
June 4, 2021
Quick, knowledge, and accommodating customer support! Love the service so far! Thank you so much!!!!
May 31, 2021
Customer support is very helpful and fast with responding. The app also works very well and speeds up the returns process.
May 28, 2021
The customer support is exceptional. Highly recommend. Takes the hassle out of returns and exchanges.
May 27, 2021
Priyanka has helped me twice over the past two days making sure I have all the details and how to operate! She even had me join a google meet so she could look at my screen to see what was wrong.
May 26, 2021
I have been asked to write a review before even using the product. Customer Service was quick when trying to set up the free trial.
Thanks for your valuable feedback. We are continuously aiming to improve the application and work upon the suggestions given to us. It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one once you start using the app. If you are not happy with the customer service, please note that we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Rupam Team Returns Center
May 26, 2021
Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Priyanka Sahu Team Returns Center
May 25, 2021
I am currently testing put this app but I must say Priyanka from the CS team was very diligent and responsive. I enjoyed my interaction. Support is key when making a decision on such apps.
May 21, 2021
So far so good! And quick customer service. We've bene using the app for a little over a month now.
May 21, 2021
Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.
First, please accept my apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer! I regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Center
May 20, 2021
customer service helped me complete my task : ) I used the help chat and I was able to receive the help that I needed
May 20, 2021
Supports DPD NL for automated returns labels, but not DPD UK.... The automated UPS Labels also show the Product Title on the label itself, which cannot be turned off. This leaves you open to having your parcel stolen, when anyone who looks at the label can see what is inside.
Thank you for your valuable feedback. It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. For now we only support DPD NL and DPD UK is not supported yet. However, we are continuously working to improve the application, integrate more couriers and introduce more features. So in future, you will be glad to see more couriers integrated and new features launched to make your experience better. As for your query related to UPS labels and the product title, we would like to understand your concern better. One of our support advisor will contact you via email in order to get this resolved for you. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer! I regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Center
May 19, 2021
Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Neelima Aggarwal Team Returns Center
May 18, 2021
It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Nitish Team Returns Center
Feb. 15, 2023
My experience with Deep was exceptional. He provided quick answers and was able to double check that all my changes were saved and confirmed with me that my issue was resolved in a very fast matter