AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,035
All reviews
Rating Breakdown
Review RSS Feed
Jan. 6, 2022
Perfect solution for a growing business. Is still evolving and support is always quick. Can't wait to see the next updates.
Jan. 6, 2022
I reached out to their customer support team to help resolve a domain name error to set up my returns page. They were very responsive and resolved my issue expeditiously. Great first time experience utilizing their customer support!
Jan. 5, 2022
Good customer service. They respond immediately. The interface is also pretty simple to use and friendly.
Jan. 24, 2024
Very responsive support, always patient and ready to troubleshoot, amazing team who actually listens to customers, adding new features based on feedback. The best!
Jan. 5, 2022
Very good customer experience. Customer service is available and responsive. I recommend this app. Thank you!
Jan. 4, 2022
I use this for my returns. Haven't been using it long, but so far it is working well and easy to use. Customer service is really, really helpful!
Jan. 4, 2022
I was excited to use this app but setting up the returns domain is complicated. I'm going to delete the app and look for an app that's more user friendly setting up domains. If you are more advanced setting up Cname records and things of that nature then this app is for you.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and assigned a support agent to help you out with the custom domain setup. Regards, Riyaz ReturnsCenter Team
Dec. 31, 2021
Sanjeet was quick to respond and complete what I needed. The customer service is always on top of things.
Dec. 30, 2021
I am new to this app and the support I get is awesome. Very reliable and fast. It is easy to install and use.
Dec. 30, 2021
Whilst trying to set this app up, I had questions and the cutomer service chat was really helpful. They explained everything I needed to know and made the whole experience easy.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Riyaz ReturnsCenter Team
Dec. 30, 2021
I am using this app to help manage returns for me. There is quite a bit of setting up to do but the customer service and online assistance is excellent. I received all the assistance I needed to resolve issues and set up my services from a friendly and professional Aftership team member.
Dec. 30, 2021
awesome............................................................ !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dec. 30, 2021
The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations. I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Dec. 29, 2021
really good support and really helpful. The platform is nice but not good translate in french, after you can do it yourself easely!
Feb. 2, 2022
Priyanka was very helpful in answering my questions about a return request. AfterShip Returns is very quick with responding and provide simple solutions!
Dec. 29, 2021
I still have to start to use the app, but at the moment I can say amazing assistance from the operators. About the app, it looks very complete with good possibility of customization.
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support. I can see that you are also happy with the customization options available in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Dec. 28, 2021
Been trying to set up today and support has been great. Always there when I need them and help has been easy to understand. thanks
Dec. 27, 2021
Very useful and easy to use for costumers. Costumer service is excellent! Had a little problem with loading the return page and they assist me extremely fast. problem was solved in minutes!
Dec. 26, 2021
Very nice customer service. They responded almost instantly! I was looking for a returns center for a long time and finally found a good one.
Dec. 23, 2021
Very fast and helpful online support! The person that helped me set up some of my return details was very knowledgeable and helpful!