AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,236
chart
#1,492
All reviews
Review RSS Feed
May 17, 2021
Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Centre
May 14, 2021
This app is very good, with a common page, so that we can better handle the return and exchange of goods
May 12, 2021
good app. give a lot help to our customer good app. give a lot help to our customer good app. give a lot help to our customer
May 12, 2021
Great app and super easy to learn how to use. I would highly recommend this to anyone who is looking for returns for store credit.
May 12, 2021
easy to install and connect to the shopify store, very helpful and very fast chat support. Thanks @Ankush
May 12, 2021
I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
May 12, 2021
Great technical support, with probably the best, and most responsive, live chat support that I have ever received from a third-party app!
May 11, 2021
One of my most valuable apps. Really helpful. Worth every penny. Have it for months now and REALLY takes away the stress of answering 500 emails about how to return stuff. Never had an issue with the app and today wanted to print my invoices and couldn't find them (wasn't looking on the right place) and Customer Service was amazing. Thanks guys!
May 11, 2021
Great customer service! We had a 7 day free trial and they offered to extend it to 14 since we needed a few more days to work out the kinks. Super awesome!
July 14, 2021
Very solid application! Makes the entire process of handling returns and refunds for orders painless. Support is quick and helpful. Super pleased with my experience.
May 11, 2021
Great customer support this far with the setup. A few hickups setting up my custom return portal but the functions looks promising
May 8, 2021
It's a great app and it fits our needs. It streamlines the returns process for us on an easy-to-use platform.
May 5, 2021
I just started using this app and I found may way around it right away,. It's pretty easy and straight forward. And as soon as I had a question, there was someone to answer my questions in the chat box. It would be great if we could crop/move the hero picture of the return page when we customize it. Other than that, it's pretty good!
May 4, 2021
Very straightforward to set up and use. Easy for my customers to use and sends out emails at every stage of the refund to both parties. Would defo recommend it.
March 24, 2023
Ankush was very helpful, love the service, was very patient, really happy with it! .................
April 30, 2021
LOVE IT! I was able to set AfterShip within an hour and link it with Postmen for USPS shipping. It immediately helped me streamline my returns process / improved the customer experience. I could also easily customize the portal with my branding and images. Now I can write an SOP and hand this process over to my operations team to manage from here.
April 30, 2021
This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 29, 2021
Easy setup, quick response from customer support. My team is very happy to manage returns now. Before it was mess. :)
April 28, 2021
Aftership returns center has made the returns process so easy! Customers returning goods are walked through each step, keeping them happy and confident. Their fully customisable system means customers feel like they stick with Supakit throughout, and the analytics page allows us, as a business, to track customer behaviour, learn and develop. If you’re looking for an application to make returns seamless, secure and easy – this is the one you need.
April 28, 2021
We are very happy with this app, the app is good easy to use and the support is very helpful. Very happy with the app