AfterShip Returns & Exchanges

This app has helped me streamline my returns process. I recently was having an issue setting up the returns labels and support was very helpful in getting the issue resolved. I have had numerous questions here and there, and they are always very helpful. Would recommend.

we just started using this app, so far so good! the customer service is fast and professional, thank you!

Super easy to use and install perfect support, .......................................thanks Manish

I had a great experience! The support was very quick, they answered my question, and were very nice!!

They are extremely helpful and friendly if you have any questions about anything via chat. I was having a problem with the system generating a return label and they fixed it right away.

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Excellent app! Highly recommend, as a small business this app will make your business life practical and easy. The support Center are great if you have any question or some issues their are really quickly to solve it ! Very happy with this app. thanks again

installed this app to quickly be able to automate the returns process. so far seems easy and customer service is good. it is simple to use.

Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...

This app really helps me manage all of the returns I get. From an organization and automation standpoint it really helps. I do wish there was more visibility into how much I'm paying for the returns and the ability to charge customers for a return label.

Very knowledgable support team with speedy responses. Efficient, straight forward app. Easy to use, very impressed. Have even set up rules to account for different warehouse return locations, which is very helpful and should save us plenty of admin time.

Very easy to use app with perfect integration with Australia Post. Best returns app on Shopify App store hands down. High recommend. Great recent updates too

We were looking for a quick solution to automatized our return process, (we used a google sheet) this app is a time savior! Thank you!

great so far. would be even better with a 14 day trial. i can see the potential of organising and streamlining the returns process for customers.

The service is really good and does help me with what I need. I need to make some internal arrangement before proceeding with additional service.

So far the support has been amazing, they have 24/7 help to set it all up when you are a little stuck and need some extra help.

Really great customer service, one of the best i have received until now. Again, thank you for your help!!

Abhishek from customer service was incredibly helpful and addressed all my questions, great customer service!

The app is great so far. The instant access to support makes it a 5/5 stars. The only thing missing is the ability to connect a third party shipping platform.

The app is really great and the support is extremely helpful, they really spontaneous. Really happy with the app!