AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,228
chart
#1,523
All reviews
Review RSS Feed
March 18, 2021
Works great. Easy to use. Streamlines process. I would highly recommend to other businesses...big or small.
March 17, 2021
quick and easy customer service. They were able to help me with my issue immediately. thanks aftership!
March 16, 2021
why does not your demo work? Use this url:https://returnsdemo.returnscenter.com/?order_number=1013&customer_email=demo%40aftership.com
Hi, Thanks for your valuable feedback. We have sent you a separate email with steps to resolve your issue. Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, AfterShip Returns Team
March 16, 2021
Haven't used app in action much yet, but the customer support is great! very fast to respond and can walk you through anything you need. very much appreciated
March 14, 2021
I've worked with this app for a long time now, gets the job done in an efficient manner that is seamless for my customers.
March 12, 2021
Very good customer service. Good features and solved our returns center needs. Will continue to use.
March 11, 2021
Great to help organize any returns or exchanges. I hope they will continue to increase the fluidity and layout of the app. I would recommend anyone on shopify to add this on
March 11, 2021
Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.
March 11, 2021
Helped me setup everything and more! Also helped me fix my website with the actual link. Thank you!
March 10, 2021
The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.
Hi, Thanks for your valuable feedback. We have already forwarded your suggestion to the concerned team. Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Brishketu
March 10, 2021
Easily syncs with shopify store front. Provided a much needed addition to my store in accepting returns.
March 8, 2021
This app will save you tons of time in customer service! When i had an issue customer service was quick to respond and even did a video call to help me through issues.
March 4, 2021
Great support! App works great as well! We use this app for our returns and it makes things much easier. Haven't tried their other apps yet but I'm sure they are good too!
March 3, 2021
Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time
Hi, Thank you for sharing your valuable review. Do let us know if you have any feedback or suggestions for us. Kind regards, Sumit
Aug. 4, 2021
Great support. The team is always available immediately for assistance and is willing to look at developments for specific requirements. It is a pleasure to work with them
Feb. 26, 2021
This app is so easy to set up and for the customer to use on the front end. I would recommend it to anyone.
Feb. 25, 2021
Great app, good customer support The return process is very easy and friendly user interface Thank you
Feb. 25, 2021
Very nicely made application & great support - this solves a real painpoint for us around generating return labels
Feb. 25, 2021
Great! Works like a charm. But don't understand why I need to write 100 characters before I can submit this...
Feb. 24, 2021
Really simple to set up and fast responses on support. Setting up across 3 channels our site took less than an hour.