AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,379
chart
#1,087
All reviews
Rating Breakdown
Review RSS Feed
Nov. 10, 2021
So far I am liking the app. The customer service has been excellent, which is always very important, especially when you are learning how to navigate the app. Nitish was very helpful, even screen sharing with me to show me how to do something. :) Thank you Nitish for your help
Nov. 10, 2021
I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We have assigned a support executive to investigate and resolve your concern. Please check your inbox, as we have dropped an email to you. We regret the inconvenience caused to you. Regards, Team Returns Center
Nov. 10, 2021
Speedy and excellent customer service. I appreciate their patients with me while guiding me on getting my trial extended.
Nov. 10, 2021
Easy, loads of options, greatly reduces customer service interactions by allowing the customer to get all the info and service they need, as desired.
Nov. 9, 2021
Easy to integrate. Very smooth installation, customizeable. Will be using on other stores in the future.
Nov. 9, 2021
The customer service has been great during the onboarding and setup phase. I would suggest this app to others.
Nov. 9, 2021
Very prompt and friendly service. Ankush was very helpful and addressed my queries in a timely manner.
Nov. 9, 2021
Just setting it up but so far the chat customer service has been really helpful! They answer quickly too.
Nov. 9, 2021
Customer support is excellent. I had many questions and they were patient and even did a video chat with me so they could see the issue first hand. Would recommend!
Nov. 9, 2021
Very good software, great communication, solve the problem in the first time. Very recommended. Hope to keep updating the software to make it more convenient for us to use...
Nov. 8, 2021
super application le support client ai top il vous aide a régler tout vos problème sont super sympas et patient. Il prenne le temps de vous lire il sont vraiment compètent je recommande cette application. cela vas vraiment bien m'aider pour ma boutique en ligne d'avoir une application de retour de qualité
Nov. 6, 2021
Excellent support. I think Green Returns is an excellent feature and I was promptly directed to the article outlining its use. Sanjeet is the man!
Nov. 5, 2021
Super easy to use and configure. We're new to it and hoping it helps with not only returns but how people consider purchasing from us.
Nov. 5, 2021
I have begun using this app and so far it is quite useful. Ankush helped me out today with questions I had.
Nov. 5, 2021
Great app and the customer service is very fast. The customizing of the return page is very nice and can be branded like your store guidelines
Dec. 20, 2021
We recently used it with a return, and it has been ok. I´ve had some doubts about the process, and their customer service has always been fast and efficient.
Thanks for your kind words. Please take your time and check the features & functionality of ReturnsCenter platform. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Riyaz ReturnsCenter Team
Nov. 4, 2021
The app provides all I need. Support team is really helpfull and reactive. For sure best app to handle returns.
Nov. 2, 2021
Very knowledgeable and resolved all of my issues! Very prompt and very friendly. Great job! Thank you so much
Nov. 2, 2021
I just installed the app and needed some help/ The online team was so quick to help me complete the set up. Instructions were easy to follow. Hopefully this will help the returns and exchange process easier.
Nov. 2, 2021
Super intuitive platform. They were able to extend the trial and the customer support was super helpful