AfterShip Returns & Exchanges

Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.

It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"

My experience with Deep was exceptional. He provided quick answers and was able to double check that all my changes were saved and confirmed with me that my issue was resolved in a very fast matter

Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.

This app is very good, with a common page, so that we can better handle the return and exchange of goods

good app. give a lot help to our customer good app. give a lot help to our customer good app. give a lot help to our customer

Great app and super easy to learn how to use. I would highly recommend this to anyone who is looking for returns for store credit.

I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.

Great technical support, with probably the best, and most responsive, live chat support that I have ever received from a third-party app!

One of my most valuable apps. Really helpful. Worth every penny. Have it for months now and REALLY takes away the stress of answering 500 emails about how to return stuff. Never had an issue with the app and today wanted to print my invoices and couldn't find them (wasn't looking on the right place) and Customer Service was amazing. Thanks guys!

Great customer service! We had a 7 day free trial and they offered to extend it to 14 since we needed a few more days to work out the kinks. Super awesome!

Very solid application! Makes the entire process of handling returns and refunds for orders painless. Support is quick and helpful. Super pleased with my experience.

Great customer support this far with the setup. A few hickups setting up my custom return portal but the functions looks promising

It's a great app and it fits our needs. It streamlines the returns process for us on an easy-to-use platform.

I just started using this app and I found may way around it right away,. It's pretty easy and straight forward. And as soon as I had a question, there was someone to answer my questions in the chat box. It would be great if we could crop/move the hero picture of the return page when we customize it. Other than that, it's pretty good!

Very straightforward to set up and use. Easy for my customers to use and sends out emails at every stage of the refund to both parties. Would defo recommend it.

Ankush was very helpful, love the service, was very patient, really happy with it! .................

LOVE IT! I was able to set AfterShip within an hour and link it with Postmen for USPS shipping. It immediately helped me streamline my returns process / improved the customer experience. I could also easily customize the portal with my branding and images. Now I can write an SOP and hand this process over to my operations team to manage from here.

This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .

Easy setup, quick response from customer support. My team is very happy to manage returns now. Before it was mess. :)