AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,034
All reviews
Rating Breakdown
Review RSS Feed
Nov. 2, 2021
Very knowledgeable and resolved all of my issues! Very prompt and very friendly. Great job! Thank you so much
Nov. 2, 2021
I just installed the app and needed some help/ The online team was so quick to help me complete the set up. Instructions were easy to follow. Hopefully this will help the returns and exchange process easier.
Nov. 2, 2021
Super intuitive platform. They were able to extend the trial and the customer support was super helpful
Nov. 1, 2021
I liked that Nitish was determined to resolve my issue. A quicker way to resolve issues would be an actual conversations vs a chat. The agent prior to him only sent links not helping resolve my issue. He had great customer service, patience and walked me through the process.
Using app
13 days
Total reviews
2
Average rating
5.0
Nov. 1, 2021
Super easy to navigate with lots of amazing feature. Customer Service is also superb! Nitish helped me set up my custom domain quickly!
Oct. 31, 2021
Nitish from customer support was help me a lot for understanding how the app works. Very supportive and well made app. I like it. Thank you!
Oct. 29, 2021
Ankush was great, helped me with all my queries. The best customer service I have had on an app, speedy replies.
Oct. 29, 2021
amazing CS so far. app looks great. would recommend using the apps from this company to help your brand
Oct. 28, 2021
This app is pretty good, it allows me to manage my returns better, and I can set up a custom domain preface infront of it's non-changeable domain (like .myshopify), and customer service is great.
Nov. 13, 2021
Great app, great support team, thanks Samad. He helped me thru out process and the team is very responsive
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue will be dealt with utmost priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Team Returns Center
Oct. 28, 2021
So, I gave Sanjeet a run for his money today. I have to say he worked tirelessly to help me. He managed to fix the problem, with great communication!. Well Done Sanjeet! An asset To the company!
Oct. 28, 2021
I like how the AfterShip App manages returns, accessibility, support and also the store credit feature.
Oct. 27, 2021
Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.
Oct. 26, 2021
I'm still working on fully implementing this app but so far it seems super helpful. I think it'll really streamline our returns process and take a load off my customer support team. Excited to begin using it. :) Support is also ultra helpful and fast.
Oct. 26, 2021
Great little app, luckily not used much by our customers! the support team is very responsive and quick at resolving issues!
Oct. 26, 2021
This is a great app. It helps make our returns easy for not only us but also for our customers as well!
Thank you for your valuable feedback. We are happy to know that you liked our app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center
Oct. 25, 2021
Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv
Merci pour vos précieux commentaires. Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: [email protected] Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Centre de retours d’équipe
Oct. 23, 2021
Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!
Oct. 22, 2021
I did not get to use the App as yet however Shubham walked me through the set up and I couldn't have done it without him. I'm looking forward to using this App and the its functionalities...
Oct. 22, 2021
customer service is extremely helpful every step of the way. Was up and running in no time setup was a breeze.