AfterShip Returns & Exchanges

April 21, 2022

We have been using the Aftership app for over two years now, and we are fully satisfied. Everything's automated and the support team is very reactive!

Feb. 11, 2021

Fills the return gap in the basic shopify system. It's a great app, and support is incredibly helpful.

Feb. 11, 2021

ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.

Feb. 10, 2021

I have been using this app for a while now , and it works great , the technical team support i got was amazing to integrate and trouble shoot any issues, the developer was very patient and helpful and explained all the steps for us including insert custom coding . we recommend this app to be used for tracking and returns and other features.

Feb. 10, 2021

i used this app it was asome also costumer service very happyfull thank you guys i did great job @@@

Feb. 10, 2021

App works brilliantly. Really helpful customer service, resolved my query in a matter of minutes. I would definitely recommend this to fellow Shopify users looking for a seamless returns process.

Feb. 9, 2021

The chat support team member (Pawan) was quick and efficient in assisting me with my various questions. He provided straightforward answers and quick-access links for my convenience.

Jan. 13, 2025

Moazzam Ali was very helpful, patient and competent. Great app!

Feb. 5, 2021

Great application for efficiently organizing returns. They also have a helpful support team! Would recommend it.

Feb. 5, 2021

The process is seamless for the customer and is quick and easy. Makes the process much easier for me and I love it.

Feb. 4, 2021

Great app, use it daily for exchanges and returns. Would like a few additions to make it easier to view which items are coming back for return to notify my customers more easily.

Feb. 4, 2021

Mokul was very helpful and patient. Thank you for the amazing service!He guided me through the integrations and also on the customization of the page.

Feb. 3, 2021

Ritika was so helpful in chat! He answered all of my questions aureately and helped me get the information I needed.

Feb. 1, 2021

Love the Shopify app! Makes returns and exchanges so much easier especially once I connected the Postmen account. When a return is submitted they automatically get a return label, so that makes it a lot easier for me!

Jan. 31, 2021

great job helping our business grow and allows us to process customer returns with ease. Highly recommend.

July 16, 2024

Moazzam Jump on call to figure out some new return polices and was very in helpful and detailed by guiding step by step.

Jan. 26, 2021

We have used AfterShip for about 4 years now. We use both the tracking side and the returns side of it. It has grown with our business and made it easy for us to move up in prices. Would recommend.

Feb. 14, 2023

Thanks for the quick response to my technical issues . Really makes a difference when an app has quick responses to the customer.

Jan. 26, 2021

Sumit is the best employee at the company. This app is great. It works. Does what I need it to do. Thanks folks. It is asking me to delete my review but why

Jan. 26, 2021

Pawan, was an amazing help to set on my website. the best customer service helped me with set by step how to set up on my website.