AfterShip Returns & Exchanges

Jan. 23, 2021

Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.

Jan. 22, 2021

Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!

Dec. 10, 2020

This was easy to install and customer service was attentive and helpful. I look for to using it in the future.

Dec. 10, 2020

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Dec. 9, 2020

Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well

Dec. 9, 2020

So far so good, fixes a gaping hole in Shopify where there should be return/exchange protocol. Seems to work flawlessly so far!

Dec. 9, 2020

Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.

Dec. 8, 2020

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

Nov. 19, 2020

Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.

March 24, 2021

Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.

Dec. 1, 2020

**Email notifications weren't going through to our team (kind of a big deal), still waiting on their live chat support to resolve it, going on 2.5 hours. Very disappointed in an app I really liked and have used for multiple stores.

Oct. 21, 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

Oct. 13, 2020

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.

Oct. 9, 2020

To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems and you get a standard text as an answer. Your profile information will not be deleted if you request it. No idea what they do with this data. Answer to Mudit: I have been working on a solution for 3 days and I have spent at least 10 hours looking for a solution to solve the problem. Because of you we can't process returns and our business suffers. You are not helping me. All you are doing is saying that you are checking. Then I get no answer and have to contact you again. Do you always treat business partners this way?

Feb. 10, 2022

Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.

Oct. 2, 2020

It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.

Sept. 29, 2020

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Sept. 28, 2020

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

Oct. 17, 2022

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Sept. 18, 2020

I really like this app it helps my customers by a lot