AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,227
chart
#1,647
All reviews
Review RSS Feed
Oct. 13, 2020
I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.
Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns center account if you need any assistance. We are available 24X7. Kind regards, Mudit
Oct. 9, 2020
To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems and you get a standard text as an answer. Your profile information will not be deleted if you request it. No idea what they do with this data. Answer to Mudit: I have been working on a solution for 3 days and I have spent at least 10 hours looking for a solution to solve the problem. Because of you we can't process returns and our business suffers. You are not helping me. All you are doing is saying that you are checking. Then I get no answer and have to contact you again. Do you always treat business partners this way?
Thank you for bringing this to our attention. We’re sorry you had a bad experience. To discuss this further, we have sent you an email on your registered email address. You can always contact us at [email protected] for any queries. We are available 24X7. Kind regards, Mudit
Feb. 10, 2022
Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.
Hello, We are continuously working to improve the application. We will surely inform you once this feature is introduced. Regards, Mukul Saxena
Oct. 2, 2020
It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.
Hello, We are committed to helping you. One of our team members will reach out to you in order to help. Regards, Mukul Saxena
Sept. 29, 2020
I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.
Sept. 28, 2020
I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.
Oct. 17, 2022
I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.
Hi there, Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates. Best, Shahbaz
Sept. 17, 2020
Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.
Sept. 15, 2020
So many advertising in the app, !!! they are trying to convince you to use others products, didn't like it all
Hi there, Thanks for your valuable suggestion. The menu on the left-hand side is showcasing apps helpful to online merchants. Our team will look at the possibility of making it more compact and giving you more space to run your workflows. I am sure you will give us another opportunity to try our product. I am also dropping you a personal note via email. Best, Shahbaz
Sept. 12, 2020
Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 8, 2020
This app has made the returns process SO much easier. What appealed to me is the easy setup process.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 3, 2020
A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.
Aug. 28, 2020
The concept is good but it was preventing the Add to Cart button from being shown on my website. Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping. I would prefer however if it just worked on the current theme.
Aug. 28, 2020
Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Feb. 24, 2021
When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.
Thanks for the review but surely some misunderstanding is there. Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.
Aug. 6, 2020
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Hi Budo Brothers, Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy. Would appreciate your constructive suggestions on the same so we can serve you better.
Aug. 4, 2020
Support is one of the least helpful I have ever interacted with. Do not use these guys if you are a larger business. Nothing but headache awaits you and your customers. I have attempted messaging them multiple times, and each time they give me information not pertinent to the question I am asking. Sadly, I am too far in to back out now, but if this is tied with another solution for you, pick the other one.
July 28, 2020
Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over