AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,379
chart
#1,092
All reviews
Rating Breakdown
Review RSS Feed
Sept. 9, 2021
Great so far. Migrated from Bold Returns manager. This was a good alternative. Definitely will be trying this out for a while.
Sept. 9, 2021
Top tech support, answerd all my questions in no time. Assisted me in hot to create a personal domain and other questions.
Sept. 9, 2021
Great customer support! Highly recommend. This app is great for keeping track and managing returns. It helped me remember who I needed to send a refund to after I received the return.
Sept. 8, 2021
I use this app for my returns. The integration is easy, and customer service usually responds quickly.
Sept. 8, 2021
I honestly have had so many problems with Aftership's Return Center but I am giving 5 stars to Riyaz for helping us set up the gift card setting as it can be a pain and very confusing for a non tech person to set up. You rock Riyaz! Thank you!
Sept. 7, 2021
So far so good, only thing that there are no different themes available rather than only one where it is very difficult to add company's logo as per dimensions requests. Customer service is perfect!
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. Thank you for your valuable recommendation. We've registered your request in our feature sheet so that we will work on that for you. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team Returns Center
Feb. 1, 2022
A great app with a wonderful support team. Thank you so much Samad for your time, we really appreciate it. Would recommend this app!
Sept. 5, 2021
Une application très pratique pour gérer les demandes de retours, facile d'utilisation pour les clients. Je recommande
Sept. 3, 2021
Great customer service. Both associates were great help . I feel comfortable knowing that I can rely on them when needed.
Sept. 2, 2021
Great app for returns, easy to install and get set up. customer service was a pleasure to deal with and responded quickly
Sept. 2, 2021
Terrible customer service, the chat support is a joke. A simple request turned into what felt like hours of just "Allow me one moment", and then a different rep (avatar picture changed) just shows up with no warning, and just keeps repeating the same thing, "Allow me one moment". I actually don't know how long this brain dead simple request would have taken because I simply closed the chat window after like 45 minutes of waiting, and canceled my account. Don't have time for this.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Center
Sept. 1, 2021
I was able to fix the issue that the emails requests for a return were going to the wrong email address in a short amount of time. Thank you!
Sept. 1, 2021
I use this app for returns for my store that is launching soon. It seems pretty user friendly and I appreciate the customization options, though I wish more of it was automated so it wasn't so manual for a new business owner.
Thanks for your valuable feedback. We are happy to know that you liked our app and found it useful. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded it to our product team. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. Regards, Neelima Aggarwal Team Returns Center
Sept. 1, 2021
As always another great experience. Fantastic staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Aug. 31, 2021
Great app! Really helps us organize our returns efficiently. Super helpful support and quick responses to questions!
Aug. 31, 2021
Super helpful support! She not only did what I had asked her to do but she went beyond and fixed other elements as well.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
Aug. 30, 2021
I would HIGHLY recommend this app. Although our store has not launched . Their SUPPORT is nothing short of EXCELLENT++++ I have spoken to several people from this company and every single one I have encountered have been so helpful, genuinely want to make it work well for your need and have been SO PROFESIONAL . I don't usually do a review but I think this app maker deserves it. I am very new in setting up in shopify and am not very savvy, but they took out the worry out of me as they were ready to help at anytime. I believe when a company wants you to succeed , you just want them to do well too. I wish you guys all the best and wish that all app/theme makers are as professional as you :)
Aug. 30, 2021
I really enjoyed having immediate support. As soon as I reached out, a representative responded and helped me address my concern. I look forward to continue using AfterShip!
Aug. 30, 2021
Perfect app for managing your return!, if you can connect the postmen and aftership app. It will be best app ever
Aug. 29, 2021
Works great for our return process, good customer service whenever I've had an issue. Would definitely recommend!