AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,462
All reviews
Review RSS Feed
May 22, 2020
There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)
May 22, 2020
it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.
May 21, 2020
excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo
Thank you so much for taking the time to leave us a rating.
May 14, 2020
So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping. Also everytime another person replies to me which makes it kind of confusing. Did someone figure out how to get the return center to open within page an dont open anoter tab each time?
May 8, 2020
Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
May 3, 2020
The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.
Feb. 22, 2021
It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.
April 23, 2020
I have only just started using this app, not sure what i think yet. But seems pretty good. Need a bit more time on it
April 22, 2020
Well, still testing the app. one thing i didn't like about the app, I was forced to write a review in order to utilize some of the app features. I cannot see the "Analytics" Page if I don't post a review :/
April 21, 2020
App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.
April 20, 2020
Needs lots of improvement. When we asked about the features we needed, the short answer was "maybe".
Sept. 26, 2023
Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.
Using app
Almost 5 years
Total reviews
3
Average rating
4.3
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 3, 2021
Terrible support. They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
April 17, 2020
I am testing but what it show is what the company wantslooks like it will serve for the necessities fo the company, as soon as we finish the tests we will come back and requalificate it
April 18, 2020
Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
April 15, 2020
noch am Testen, jetzt schwer zu sagen. An sich würde ich viel meh gerne CUstomizen. Ich hoffe das kann man noch
April 15, 2020
Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.
April 15, 2020
Good app but some functionality is frozen until a review has been left... Other then that it is alright....
April 14, 2020
I'm still trying to get this app to work with my store. Sent a request for help and am not sure what I'm missing. Happy to give a better review once it works.
June 12, 2020
Setup is difficult. They promote to leave a review over setup which is frustrating. Will update after I figure this out.