AfterShip Returns & Exchanges

I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks

Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.

This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.

Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.

I am rating this a 1 star pending a reply to my emails from the app developer. Have sent two emails over the past 6 days and not a single reply. The banner at the top of my app keeps begging for feedback, so here it is. When can someone assist me and reply to my emails?

so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but: 1. its complicated to use and setup 2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work 3. not that many options for customization. It sends way too many emails to the customers regarding the return process and when i contacted customer support to turn them off they said its not possible. The customer is going to receive emails through shopify regarding their return and also from this app. Its annoying for the customer to receive literally 5 emails regarding their return. im continuing to search for another app and hoping to switch soon if these issues aren't resolved. doesn't make sense to me to be forced to send emails

It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.

Good interface, but some support issues and multi store set up not clear. A lot of going around in circles

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Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!

This is not advanced software and can become very expensive once you start to do any volume of returns. The overseas support not v good. They usually answer a different question or don't understand. But the WOSRT thing they have done is after 1 year of my using the app - yesterday none of my team could log-in. Without advising they added a cost per user to the system!!! I could understand if this was really advanced enterprise software - but its not. Now on top of the expensive usage charge I must pay per user seat. Awful case of trying to milk additional cash from existing users. If I could turn back time I would have picked a different provider. I will get off this app as soon as I have a space to do so. Zero stars from me.

If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.

The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.

I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.

There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)

it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.

excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo

So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping. Also everytime another person replies to me which makes it kind of confusing. Did someone figure out how to get the return center to open within page an dont open anoter tab each time?

Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game

The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.