AfterShip Returns & Exchanges

If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.

The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.

I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.

There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)

it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.

excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo

So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping. Also everytime another person replies to me which makes it kind of confusing. Did someone figure out how to get the return center to open within page an dont open anoter tab each time?

Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game

The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.

It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.

I have only just started using this app, not sure what i think yet. But seems pretty good. Need a bit more time on it

App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.

Needs lots of improvement. When we asked about the features we needed, the short answer was "maybe".

Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.

Terrible support. They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!

I am testing but what it show is what the company wantslooks like it will serve for the necessities fo the company, as soon as we finish the tests we will come back and requalificate it

Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.

noch am Testen, jetzt schwer zu sagen. An sich würde ich viel meh gerne CUstomizen. Ich hoffe das kann man noch

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Good app but some functionality is frozen until a review has been left... Other then that it is alright....