AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,379
chart
#1,092
All reviews
Rating Breakdown
Review RSS Feed
July 29, 2021
This app is easy to use and a real time saver! It saves time by automating our returns process so we know what is coming back and why. Our customers appreciate the quick and easy process for returns too. Win, win!
July 29, 2021
Great app to improve customer experience regarding returns. Really quick to set up and easy to use. Let's hope it will be possible soon to host the app on a shopify page. Like AfterShip.
July 29, 2021
Download the app, and the setup was easy and smooth. I had some questions that got answered very quickly. I feel good that my customers will have a great experience using this app.
July 29, 2021
I've installed this app few days ago and I had a few questions to customer service. They respond quickly in chat and also offered a voice call. Was very helpful, I got answers to my questions. Thanks!
July 29, 2021
So far so awesome! We just started using it, but I am pretty sure that this will be an awesome feature for our customers.
Dec. 25, 2022
make return so easy for me and my clients! they a great team of support that can help you resolve any issue! highly recommended for any shop - Thank you Mouazzam for all your help.
Jan. 14, 2022
I had a few questions and customer service was very helpful and answered everything for me... Thanks for all your help... 01/14/22 Had a question & customer service was vey helpful and set me on the right path thanks so much.....
July 27, 2021
This app is easy to use and has a free forever plan to get you started. Easy to customize return policy and page. Great customer support!
July 27, 2021
Great app packed with many features unlike the others and you don't have to interact with every customer directly and easy to customize it.
July 27, 2021
So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been noted. We would ensure that you experience the best customer support. Do let us know if you have any suggestions for us. You can contact us at [email protected]. We are available 24 X 7. Kind regards, Rupam Returns Center support
July 27, 2021
This app has a good Service and customer care. It also offers several accessibility options. Enjoyed the app. Thank You.
Jan. 13, 2022
Fast response. I requested tech support to remove the 'Powered by Aftership". They did it right away. Thank you!
July 26, 2021
Great customer service getting set up! It allows me to set up my shipping easily, clearly, and works perfectly with my site!
July 25, 2021
It help's me with customer returns. I recommend this to others that may want to use the app for their own shop. Kudos
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Shahvaz
July 23, 2021
:D So far so good. Very easy to set up and helps the my tiny little boutique drop ship Shopify store look and feel more professional.
July 22, 2021
Priyanka was really helpful. I was confused about some things and she was patient and friendly and even extended my free trial.
July 22, 2021
We use this APP to handle automatic returns, which is very useful. The customer service responded promptly and very patiently.
July 21, 2021
Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.
Thanks for your valuable feedback. We strive to provide excellent customer service and it is unfortunate to know that your experience with us was not up to the mark. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
July 21, 2021
This app is easy to use and makes it easier for customers to request returns! The design of the app, both front end and back end, is nice looking and their features and pricing are competitive. I would highly recommend. Makes our small brand look professional and approachable. Their customer support is also great!
July 21, 2021
We had a lot of inconvenience handling the returns manually. This app solved our headache. Especially thanks to Abhishek for being a true professional and supporting me quickly.