AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#990
All reviews
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June 4, 2018
Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app... Will change my rating when I will able to use it and test it.
May 9, 2018
I loved it when it was free and I totally understand that you need to charge us to continue but you guys chose to charge so much. If you compare with other returns apps on shopify you are charging just double and providing half of their features.
April 30, 2018
The app is easy to use and I would not have minded paying something for it. But the price point you guys are asking for is really unrealistic. I guess you are probably counting on the - most likely - many shopify users who will not pay attention and just update to the new version not realizing that they will actually start paying in 14 days time. I think you should re-evaluate. 5 euros for up to 20 returns ok. but not what you want to charge!!!
April 19, 2018
I loved this service until they changed it and have ridiculous pricing starting at $40 . Wont be back
April 6, 2018
Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.
April 7, 2018
The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only. Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.
March 7, 2018
Seriously impressed. Great App. Thanks AfterShip. I look forward to happy clients on my storefront.
April 28, 2019
Horrible app!!! They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.
Feb. 8, 2018
This app is very organized, and we would've loved to use it, but it does not generate return shipping labels.
Jan. 30, 2018
This has a nice interface and is free and helps easily facilitate returns. Returns can be a difficult thing for any business and anything that makes it easier helps. Thanks.
Jan. 24, 2018
Love this app! Improve efficiency of doing returns and gives customers more peace of mind, plus it's easy for them to use (and us)!
Jan. 18, 2018
AfterShip was exactly what we were looking for. Returns are the most difficult part of an e-commerce business. We were happy to find the right platform to simplify this process, save us time and money.
Jan. 17, 2018
Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)
April 27, 2018
Now this app has gone upto $40 for 4-20 returns it doesnt make financial sense to keep it running in our store. such a shame as it had the basics for returns to be organised easily. review Pre charge easy to install and setup. makes returns a breeze for my customers and keeps them organinsed for me. its a win win. thanks www.petnpony.co.uk
Jan. 11, 2018
Awesome app, and easy to install. Haven't had many customers use the app yet but it's great knowing they have a landing page with instructions and a form to fill out if they want to do a return or exchange. Our site is www.b-clutch.com - can check out our return portal there!