AfterShip Returns & Exchanges

I have no idea why this app had 844 reviews, i can only say something is really fishy. There is no way an app this weak to get this amount of reviews. They work with votes to implement a basic idea, however some votes only have 2 votes and they added them lol... We have spent over 16 hours of work just to get going and finally the thing that made us uninstall this app is the basic features that arent there and that our customers cannot respond to the automated emails. there is no way this app has 1000 customers so i dont understand how they got this amount of reviews. im thinking more like 12 people are using this app. Customer service is super slow and unresponsive. I truly believe someone in the market will come up with a really good return management system,

Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience! We just had our first return and so far so good...

Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app... Will change my rating when I will able to use it and test it.

I loved it when it was free and I totally understand that you need to charge us to continue but you guys chose to charge so much. If you compare with other returns apps on shopify you are charging just double and providing half of their features.

Questionable Pricing since latest update.

The app is easy to use and I would not have minded paying something for it. But the price point you guys are asking for is really unrealistic. I guess you are probably counting on the - most likely - many shopify users who will not pay attention and just update to the new version not realizing that they will actually start paying in 14 days time. I think you should re-evaluate. 5 euros for up to 20 returns ok. but not what you want to charge!!!

I loved this service until they changed it and have ridiculous pricing starting at $40 . Wont be back

really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!

Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.

The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only. Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.

Seriously impressed. Great App. Thanks AfterShip. I look forward to happy clients on my storefront.

Horrible app!!! They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.

This app is very organized, and we would've loved to use it, but it does not generate return shipping labels.

This has a nice interface and is free and helps easily facilitate returns. Returns can be a difficult thing for any business and anything that makes it easier helps. Thanks.

Love this app! Improve efficiency of doing returns and gives customers more peace of mind, plus it's easy for them to use (and us)!

GREAT customer support. I have not had occasion to use it yet however.

AfterShip was exactly what we were looking for. Returns are the most difficult part of an e-commerce business. We were happy to find the right platform to simplify this process, save us time and money.

Great app! Easy to use. I enjoy using it very much.

Was good, now the pricing is a joke. Uninstalled

Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)