AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,239
chart
#1,462
All reviews
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May 21, 2019
Very useful app. We use it to create the RMA # and get the reason for return for each customer, who sends the email request. Even if we do not send the return label,( because do not request the return, just send the replacement), we finally have all complaints in one place and nicely organized. There is a useful feature to this app Vs the expensive RMA management systems: you have the control either accept and send the return label (paid or not), or reject. (And you can customize the return policy, the shipping instructions, reason for return options. I wish I can edit the main section as well. I do not like the wording on how to start the return but cannot customize them.) With our product we do not want to encourage the returns on the whim, but rather with the real issue. We have all the necessary information on the website to make the educated decision, before buying and having the control to involve the buyers in communication really helps.
Dec. 5, 2017
Awesome app! Easy to use and to configure. Took the hassle out of the returns process and provides a professional look to my store. Love it!
Nov. 28, 2017
Good tool. Will receive 5 stars when I'm able to edit the canned email being sent right before sending it. I need to be able to quickly include the link to the shipping return label generated through Amazon.
Nov. 27, 2017
Very easy to set up and use - highly recommend the app - it has made our life much easier
Nov. 27, 2017
This app works perfect and I love that you can match your branding. Our returns process is a lot more streamlined and the page looks cohesive with the rest of our site.
Nov. 23, 2017
AfterShip makes it super easy to manage all customer returns. Customer's use it to get information about the returns process and to lodge that they are returning an item. It looks professional, builds trust with customers and reduces individual returns inquiries.
Dec. 20, 2021
Like it. Great app. Clean and simple to use. I have used this app for many years. It has made my business more legitimate.
Nov. 20, 2017
Great app, makes return process simpler for both the consumer and business.
Nov. 8, 2017
Great app, great support, can't wait the multilingue version of the app. Highly recommend it!
Nov. 5, 2017
Works great. I like that you can adjust the returns centre to suit your particular type of return. No complaints so far. Does what i need it to do and keeps returns easy and clean to use.
Nov. 3, 2017
Easiest and best returns app. Highly recommend if your looking for a seamless returns process!
Nov. 1, 2017
Have only used this app a couple times, but so far it works exactly how you would want it to. The only thing I would change is making the app more easily accessible from your orders page in shopify.
April 18, 2018
Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.