AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,379
chart
#1,092
All reviews
Rating Breakdown
Review RSS Feed
July 14, 2021
Downloaded, wanted to setup a custom domain and support had no clue what to do, not keen to use a company with support that is unknowledgeable if I'm trusting them to take on an important task.
First, please accept my apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer! I regret the inconvenience caused to you. Regards, Nitish Yadav Team Returns Center
July 14, 2021
installed this app to quickly be able to automate the returns process. so far seems easy and customer service is good. it is simple to use.
July 14, 2021
Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...
July 13, 2021
All of my questions and concerns were answered by Ankush in seconds. I wish Aftership original app has the same support. Ankush helped me get set up and in a matter of an hour. Highly recommend the simplicity of the app and their team.
July 12, 2021
This app really helps me manage all of the returns I get. From an organization and automation standpoint it really helps. I do wish there was more visibility into how much I'm paying for the returns and the ability to charge customers for a return label.
Aug. 2, 2021
Very knowledgable support team with speedy responses. Efficient, straight forward app. Easy to use, very impressed. Have even set up rules to account for different warehouse return locations, which is very helpful and should save us plenty of admin time.
Dec. 2, 2021
Very easy to use app with perfect integration with Australia Post. Best returns app on Shopify App store hands down. High recommend. Great recent updates too
July 9, 2021
We were looking for a quick solution to automatized our return process, (we used a google sheet) this app is a time savior! Thank you!
July 9, 2021
great so far. would be even better with a 14 day trial. i can see the potential of organising and streamlining the returns process for customers.
July 8, 2021
The service is really good and does help me with what I need. I need to make some internal arrangement before proceeding with additional service.
July 8, 2021
So far the support has been amazing, they have 24/7 help to set it all up when you are a little stuck and need some extra help.
Feb. 2, 2022
The DNS changes are certainly not straight forward but eventually got it sorted. I have nothing more to add just filling up the 100 word minimum
July 8, 2021
Really great customer service, one of the best i have received until now. Again, thank you for your help!!
July 7, 2021
Abhishek from customer service was incredibly helpful and addressed all my questions, great customer service!
July 6, 2021
Customer service is always important to me when using services. They have chat available 24/7 and are quick to resolve your issues. The service works flawlessly as well.
July 9, 2021
The app is great so far. The instant access to support makes it a 5/5 stars. The only thing missing is the ability to connect a third party shipping platform.
July 6, 2021
Easy set up. Hopeful that I will not have to use it very often but as we all know that returns happen :)
Thank you for your valuable feedback. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features. We are available 24/7. You can always contact us via email at [email protected] Regards, Rupam Team Returns Center
July 6, 2021
Just starting it but it is a nice App to use. Hope it's working good in my country, because i'm using a different language
July 6, 2021
Really easy to use and great layout/design for the return page. Also, the support team is amazing! Really helpful and happy to answer all your questions.