AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#1,011
All reviews
Review RSS Feed
Oct. 16, 2017
Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!
Oct. 15, 2017
I recommend AfterShip to all my friends! Great app to have for my website! Love it! Thanks so much for developing it. Andrea, ThePalmBeachBaby.com
Nov. 24, 2020
This app really had a lot of really great features. We loved that we could customize SO much in it! The only downside that made us end up switching return systems, is that we could not offer our customers return labels that was an easy process to return. There was too much manual stuff that had to be done using AfterShip, so we ended up making the switch after a few years of using AfterShip. It is a great app for lower volumes, but doing such large volumes now we needed something that could keep up with us!
May 3, 2018
This is a great app. It’s easy to install and works wonderfully on my theme. It makes my website more professional. Check it out: www.lussocitta.com Update: I don't mind paying for the app, however this dramatic increase in price is hurting. Still trying out this new version, hopefully I don't need to delete it like others.
Sept. 27, 2017
SUPER simple to set up. Works really well from both a customer and retailer perspective. Very happy and provides a great solution to manage the returns process. And what's more, it's free! Amazing.
Sept. 26, 2017
So far so good. But our customers keep sending the emails about "Add Tracking"-a page comes up with some errors, so they can't add a tracking number. Other than that, this app is absolutely convenient for both customer and us.
April 18, 2018
JESUS CHRIST, THEY CHANGED THE FREE APP TO $40 a month?? well i guess even if one person stays he is going to be happy, he will be getting A LOT MORE than what he invested! totally not worth it. STAY AWAY FROM THESE PEOPLE AT ALL COST, ALSO THEIR CUSTOMER SERVICE IS TERRIBLE. THEY WOULD NEVER GET BACK TO YOU. Clicking on my store logo implies it should take the customer to my store, but it does not so, When asked support about this fix, they said they won't care because there are not enough requests for it and they won't care about my request! Basically if a customer click on that link and is taken away to their page, their only way out of that page is to click on BROWSER's BACK button, or to close that tab and open a new one, Can you imagine such poor design and they are not willing to do this easy fix because I am the only one who told them about this bad design.
Sept. 25, 2017
It's a free and smart App for return products, it is very easy to setup and helpful for our Store. We recommend this app
Sept. 22, 2017
So far the app seems to be working great! My only complaint is that when I try and preview the emails that are going to customers (this is an option in the app) it comes up blank. I have reached out to the support center @ AfterShip, but have not yet received any response....So I'm giving them 3 stars.
Sept. 15, 2017
Doesn't allow you to change the email template that autosends to your customer. This is a huge deal. I don't want just anything sent to my customers. Please fix this and we will change our rating.
Sept. 13, 2017
Great app. Even though my customers are all happy with their products, having a returns center help Kulor Cases build trust and credibility. Highly recommended.
Sept. 12, 2017
I can't find a reason to not give this app 5 stars. It's just perfect for my store.
Sept. 10, 2017
Great App, delivers a seamless link to our store and gives customers the confidence they need to give safe returns. I'm sure it'll work across manny business types.
Sept. 18, 2017
I was in need of a professional efficient returns policy that looks and feels real to our customers. Not just an email. The fact that, Aftership Returns Center is linked to our site through Shopify and I am also able to send a link. The App works like it was designed to. Not to mention the App is free for now. It's completely user friendly and I am able to integrate my returns policy and give the customer clear instructions on the process. It's the best App out there for this service. So far so good. I Love this App. Easy to use. Our site www.bonesbizzness.com really benefits for this App. I recommend this App for effective returns.
Sept. 4, 2017
We started using Aftership quite recently, we have found them to really streamline the process of handling returns. We don't get a lot, but when you do you really want the quality of your service to shine through and Aftership means happy customers and a happier company.
Aug. 30, 2017
it's an amazing app. does what it says and it does. It's very easy to use and set up. well done guys! @HOGfurniture.
Aug. 28, 2017
A must have for an ecommerce store , love the app and everything else about Aftership .
Aug. 24, 2017
Great App ,I was able to set it up in 3 minutes. I highly recommend it. Thank you.