AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,034
All reviews
Rating Breakdown
Review RSS Feed
Sept. 27, 2021
They can only use Postmen App to print labels, but Postmen App cannot solve a courier account issue within two weeks.
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue will be dealt with with utmost priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team Returns Center
Sept. 27, 2021
I have not yet used the app, but the customer service is quick and efficient! Thank you for your help Nitish.
Thanks for your valuable feedback about the customer service. We are pleased to know that Nitish was able to assist you. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. Once you start using the app, then you can come up with feedback or suggestions about the app. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Rupam Sarma Tamuli Team Returns Center
Sept. 27, 2021
It seems great however the trial was supposed to be 14 days long and it ended a week earlier! hence the 4 stars.
I am sorry to know that your trial ended a week earlier. Your feedback has been registered. We are open to any suggestions and it is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating. Regards, Rupam Sarma Tamuli Team Returns Center
Sept. 27, 2021
So far so good i have not fully used the website yet. I have yet to use the intergration features. :)
Thank you for your valuable feedback. We are pleased to know that you are exploring our app. We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
Dec. 14, 2021
Priyanka was a HUGE help with trying to get my organizations straightened out in the system and getting me all set up to run my store with returns. Forever grateful for the customer service with this app. *** UPDATE** Well apparently my store was never connected to the app and I was receiving a bunch of error messages and customer complaints. I reached out to customer service for assistance and they kept closing my case. Samad was rude and impatient and was not helpful at all. I am deleting this app and do not recommend.
Sept. 25, 2021
Great app to use to connect your store and give your customers service of returns. This is by far the best app out there
Sept. 25, 2021
They have the FASTEST customer service support that I came across, I needed help and used the chat option and didn't expect for support agent to answer me right away and fixed the issue within 1 minute, wow! The app does what it says and makes like easier. Thanks, Aftership Team, good App.
Sept. 25, 2021
The customer service is GREAT! The agent was very knowledgeable and quick to solve my issue. I look forward to my clients using this app
Sept. 24, 2021
Great app!! Makes it so easy for my customers to return. And the customer service is always there for any help
Sept. 24, 2021
The customer service is GREAT! The agent was very knowledgeable and quick to solve my issue. I look forward to my clients using this app, IF needed.
Sept. 23, 2021
The Customer Service is good. But the integration is not that user friendly. I wish this can be incorporated into the account page.
Thank you for your valuable feedback. One of our support team members will get in touch with you over the email to get the Returns Center incorporated with the user's account. Also, we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Shahvaz Team Returns Center
Sept. 22, 2021
Highly recommend- Love how this app makes the return process so much easier for returns and exchanges. Customers get email updates throughout the entire process so they're in the know about their return. After a few weeks of using the app and having several returns in process, I accidentally deleted the app and lost all my data. Looking back I wish I never panicked because the AfterShip team was able to pull up all my data and get it reinstalled on my store through the app! Thank you so much Samad, Raviz, Manish, Rohit, and Shahvaz!
Sept. 22, 2021
Amazing app! We started with the free plan which allows you to have 3 returns every month. Once you start getting more returns, you can start with a paid plan.
Sept. 21, 2021
Amazing service and app 100% recommend it they help me to get everything working very fast and very professional
Sept. 21, 2021
Great app! but even better customer support, Ankush did a great job helping me with all my porblems.
Sept. 21, 2021
I used the app to manage returns. I just install it and is working very well. The customer service is perfect, really helpful and quick. An update: I had a doubt about a request of return, and the customer service helped me again in few minutes. Very kind and professional.
Sept. 20, 2021
Just installed this app. Very professional and saves time going back and forth with customers :) Who doesn't love an easy return process!
Sept. 20, 2021
App súper fácil de utilizar. Estoy empezando ahora a usarla y de verdad que cumple su función perfectamente. El precio mensual me parece correcto. Por ahora muy contento, todo bien. Solo si pudieran más adelante añadir la opción de "no permitir devolver solo 1 artículo", sería muy perfecto, pero poco a poco. Gracias!
Sept. 28, 2021
The support has been great! But I want to change the spelling from Center to Centre on the portal which can't be done. We are in Australia and we use spelling centre so it would be great if that could be changed. I would also like to see refund button more visible as I resolved an order before refunding and was not able to go back and edit it. It would also be great to see the initiated return in shopify timeline Thanks for your help Ankush! You were very helpful :)
Thanks for your valuable feedback/recommendation. We've registered your request in our feature sheet so that we will work on that for you. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team Returns Center