AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#990
All reviews
Review RSS Feed
Sept. 3, 2020
A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.
Aug. 28, 2020
The concept is good but it was preventing the Add to Cart button from being shown on my website. Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping. I would prefer however if it just worked on the current theme.
Aug. 28, 2020
Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Feb. 24, 2021
When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.
Thanks for the review but surely some misunderstanding is there. Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.
Aug. 6, 2020
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Hi Budo Brothers, Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy. Would appreciate your constructive suggestions on the same so we can serve you better.
Aug. 4, 2020
Support is one of the least helpful I have ever interacted with. Do not use these guys if you are a larger business. Nothing but headache awaits you and your customers. I have attempted messaging them multiple times, and each time they give me information not pertinent to the question I am asking. Sadly, I am too far in to back out now, but if this is tied with another solution for you, pick the other one.
July 28, 2020
Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over
July 24, 2020
so far so good. easy to set up. great document. I wish I don't have to be forced to review when I choose free plan and haven't got time to test it out yet!
July 22, 2020
I really need this pop up window to go away so that is why I'm writing a review. But for some reason it won't let me submit it!
Dear customer, Thanks for your review. Sorry that the pop up window bothers you. We have closed that. :)
July 22, 2020
Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.
Thx for your review! 🤟 Your feedback means a lot to us. Our app supports customizing your branded returns page, email notifications and other return settings that in accordance with your return policy. Would you mind letting us know the customisation feature you'd like to have? We are always glad to help! Thank you!
July 5, 2020
Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.
July 5, 2020
This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.
July 5, 2020
The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.
July 3, 2020
The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!
July 12, 2020
I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged? So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.
June 23, 2020
App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper
June 23, 2020
Nice to have. Good experience in app. Nice support and nice help from the team. Had to write more than 100 characters
June 22, 2020
I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks
June 17, 2020
Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.
Hi there, thank you for your review. To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules. Hope this would help. Thanks.
July 24, 2020
This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.