AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#1,011
All reviews
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July 11, 2017
Absolutely love it! I am very happy with the app. It helps me organize my store's return process big time and I don't get questions from customers asking me how to return the product anymore, which saves me tons of time and energy. Everything is documented and professional. I indeed tailored it a bit according to my own store policy. It is just perfect.
April 20, 2018
I am changing my review as they took this app off Shopify, charge now $40 and do not communicate at all.. bye bye, easier to put a packing slip in the package and have them send it back by checking off the reason box. have to save money.
April 14, 2020
AfterShip staff is great. Very responsive to suggestions and feedback. Great way to track your returns and communicate with customers.
July 5, 2017
So far it is working great. Run into errors with adding text on common return questions section
June 27, 2017
Very easy to use and works great and saves us time with our customer support team!. JemJem.com
June 15, 2017
Great app, super easy to set up. The only wish I had is if it didn't auto generate its own RMA # and I could input my own to send to the customer.
April 28, 2018
UPDATED: Sorry guys, I totally understand charging for the service, but your price points are so far wrong it is not funny in the app ecosystem. Uninstalling. Running an apparel business, if I didn't have a rock solid returns system for wrong sizing I am not sure the business stays viable. AfterShip does the job better than the others I have tried. https://onlinecyclinggear.com
June 9, 2017
Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.
Sept. 18, 2017
Works great. Nice and streamlined. Easy to approve or reject returns. Only change I would recommend is to be able to open the order page on a separate tab when clicking the order number from the Aftership returns center.
May 16, 2017
Super excited for the feature offered and best part it's free and was very easy to setup custom domain with cname! Highly Recomended and this will be a great addition to my store :) Best wishes, DAVIT GRIGORYAN Founder, BAYSUPERSTORE p: 9044035449 a: PO Box 350542, Jacksonville, Florida 32235 s: baysuperstore.com e: [email protected]
May 12, 2017
Amazingly easy to incorporate . Effective way to handle returns and gives the customers a professional looking gateway to interact during the return process.
May 3, 2017
Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha