AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,075
All reviews
Rating Breakdown
Review RSS Feed
Nov. 17, 2023
Excellent, handles all my return needs without issue! Very customizable and has all the features I need. Customer support is also excellent.
June 8, 2021
I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.
Thanks for your valuable feedback. We are glad to know that we were able to resolve your concern. We are available 24/7. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
June 5, 2021
So easy to set up with all the necessary info needed in the app. But if there are any questions support is quick to follow up with help. I also love the added function of branding and making the app look in line with my store. Great stuff.
June 5, 2021
Really easy to use and setup. Very brandable and customisable returns portal. Overall a great choice for returns management
June 4, 2021
Good app, good service. It would be great if it will be possible to automatically create giftcard. Nice app
June 4, 2021
Quick, knowledge, and accommodating customer support! Love the service so far! Thank you so much!!!!
June 3, 2021
Great app! easy to use especially for beginners. Highly recommended it for starters. Makes it easy to have a good returns page.
May 31, 2021
Customer support is very helpful and fast with responding. The app also works very well and speeds up the returns process.
May 31, 2021
A1 Customer Service!! I had an issue with the app and the customer service team was easy to contact.
May 31, 2021
This is my first time using it. The support was very helpful with the set up. I will come back when my customers actually being to use it!
May 29, 2021
Amazing customer service! workd perfectly for my customers and now i can relief from stress . i recommend this return center app!
May 28, 2021
The customer support is exceptional. Highly recommend. Takes the hassle out of returns and exchanges.
May 28, 2021
Robust and powerful and 24/7 chat support which is realy helpful i greatly enjoy this app for retursn and also their tracking
June 23, 2021
"NEW" Customer service always ready and available, the app is excellent, some things to improve, but still very useful and easy to use. "OLD" Dopo tante ricerche ho trovato quest'app che mi sta dando una mano molto d'aiuto per il business e risparmia tempo per la gestione, anche se il campo della data di scadenza per richiedere il reso è da aggiornare! Il team di support è molto disponibile per qualsiasi chiaramenti
May 27, 2021
Priyanka has helped me twice over the past two days making sure I have all the details and how to operate! She even had me join a google meet so she could look at my screen to see what was wrong.
May 26, 2021
I have been asked to write a review before even using the product. Customer Service was quick when trying to set up the free trial.
Thanks for your valuable feedback. We are continuously aiming to improve the application and work upon the suggestions given to us. It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one once you start using the app. If you are not happy with the customer service, please note that we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Rupam Team Returns Center
May 26, 2021
I was able to learn more about Aftership after reading the info on the website and watching YouTube videos. The helpful customer service rep named Nitish was available to answer any questions that I needed help with, while extending my free trial! I was very grateful for the help and quick responses.
May 26, 2021
Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Priyanka Sahu Team Returns Center
May 25, 2021
I am currently testing put this app but I must say Priyanka from the CS team was very diligent and responsive. I enjoyed my interaction. Support is key when making a decision on such apps.