AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,380
chart
#1,074
All reviews
Rating Breakdown
Review RSS Feed
May 24, 2021
Best service ever! Fast with respons and provides excellent service. 5/5. I am a happy customer!!!!!
May 24, 2021
me encanta esta app cumple con todo lo que buscaba, es bastante completa gracias por el tutorial que trae se puede configurar todo
May 23, 2021
so far so good. I really like this app and the ease of use. I'm just starting out and I love that they have a free plan for you to use to test out the app and see if it fits your needs.
May 23, 2021
The support was excelent. Priyanka was very patient and very proactive to help me. I really recommend this App.
May 21, 2021
So far so good! And quick customer service. We've bene using the app for a little over a month now.
May 21, 2021
Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.
First, please accept my apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer! I regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Center
May 20, 2021
I love this app so much is has been great for my Shopify website and the support also has been great.
May 20, 2021
customer service helped me complete my task : ) I used the help chat and I was able to receive the help that I needed
May 20, 2021
I was having a technical issue and I received help right away. Very efficient and was able to help me quickly and effectively. Thank you so much for all your help.
May 20, 2021
Supports DPD NL for automated returns labels, but not DPD UK.... The automated UPS Labels also show the Product Title on the label itself, which cannot be turned off. This leaves you open to having your parcel stolen, when anyone who looks at the label can see what is inside.
Thank you for your valuable feedback. It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. For now we only support DPD NL and DPD UK is not supported yet. However, we are continuously working to improve the application, integrate more couriers and introduce more features. So in future, you will be glad to see more couriers integrated and new features launched to make your experience better. As for your query related to UPS labels and the product title, we would like to understand your concern better. One of our support advisor will contact you via email in order to get this resolved for you. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer! I regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Center
May 19, 2021
Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Neelima Aggarwal Team Returns Center
May 18, 2021
A super easy and quick way to semi-automate your returns. I wish it would adjust your stock levels when someone submits for an exchange rather then having it done manually
May 18, 2021
It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Nitish Team Returns Center
May 18, 2021
Great app and even better customer service. The support staff are very responsive and go above and beyond to assist with and solve any issues you might have. Highly recommend.
Feb. 15, 2023
My experience with Deep was exceptional. He provided quick answers and was able to double check that all my changes were saved and confirmed with me that my issue was resolved in a very fast matter
May 17, 2021
Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Returns Centre
May 23, 2021
Ritika has been very helpful and responsive to our queries. Being patient and understanding. She has helped to clarify on our understanding of the Return Center features and its processes. Greatly appreciated.
May 16, 2021
I just started using the app but so far so good. I did a test run and it seems like it will make returns easier for me.
May 16, 2021
I do not like that Postmen can not be integrated with Stamp.com I have not used the app fully to give it a solid review. I am just starting out.
Thank you so much for taking the time to write the review. We are sorry to hear that you didn't have the best experience using Postmen Integration and wished for the features to be more flexible. We are working hard to make it more user friendly and looking to add a few more integrations to support more apps on the platform. Regards, The Returns Center Team
May 14, 2021
This app is very good, with a common page, so that we can better handle the return and exchange of goods