AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,083
All reviews
Rating Breakdown
Review RSS Feed
Feb. 18, 2021
Easy to set up and support is fast and quick! I just wish the free version came with more than 3 returns a month. overall recommend. seems like a great addition for your store!
Thanks for your valuable feedback. We are glad to know about your suggestion. We will try our best to ensure that your experience with us becomes a 5 star one. It is our constant endeavour to delight our users. You can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Mukul Saxena
Feb. 18, 2021
I was courteously helped by Pawan, He helped with questions regarding the return methods. I was able to further better my knowledge to help out customers with their returns.
Feb. 18, 2021
After reviewing other return apps, Returns Center is by far the best for our growing business. The customer support goes above and beyond any app I have ever tried. They chat back instantly and offer screen share to help you get your returns process running smoothly FAST. I am very thankful for all of their advice and help to better the returns process for our team and our customers!
Feb. 18, 2021
Toller Support! Danke nochmal an Shahvaz. Ich dachte, dass der Kunde sich selber die Labels noch ausdrucken kann. Dann würde ich 5 Sterne geben.
May 8, 2021
Update: I've been using this app for about a month now, have processed some returns, and it has significantly made my life easier. Returns are no longer a huge hassle, and it has cut my customer service email by almost 90%. If you're a small brand looking to simplify returns this is a fantastic option. Initial review: Great UX/UI, really simple and easy to find everything. Returns page customization, matches my store design which is great. Looking forward to simplifying returns using this app. I had a few questions and Pawan answered them quickly. Also, the price is really affordable.
Feb. 16, 2021
Overall simply and straightforward to use, but lack more complex rules and features. Overall simply and straightforward to use, but lack more complex rules and features.
Hello, Thank you for your valuable feedback. In case if you face any issue or have any queries for us, feel free to use the chat option which is available 24*7. Regards, Mukul Saxena
Feb. 14, 2021
Very effective and clean interface for returning products. Highly recommend it for any business that deals with a lot of returns.
Feb. 13, 2021
I use this app for managing my returns. It is easy to set up, and the support is great. Totally recommended
Feb. 12, 2021
Returns center customer service was very helpful, responded within a minute & quickly resolved my issue!
Feb. 12, 2021
Great and quick customer service. Helps us keep track of returns and automates the process. We have been using it for a couple of months now and are very happy.
April 21, 2022
We have been using the Aftership app for over two years now, and we are fully satisfied. Everything's automated and the support team is very reactive!
Feb. 11, 2021
Fills the return gap in the basic shopify system. It's a great app, and support is incredibly helpful.
Feb. 11, 2021
ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.
Hello, Apologies for the inconvenience caused. We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers. Best Regards, Sumit
Feb. 10, 2021
I have been using this app for a while now , and it works great , the technical team support i got was amazing to integrate and trouble shoot any issues, the developer was very patient and helpful and explained all the steps for us including insert custom coding . we recommend this app to be used for tracking and returns and other features.
Feb. 10, 2021
Very easy to set up! Just did my first return and it was seamless. I also appreciate that there's a free plan option to get started.
Feb. 10, 2021
i used this app it was asome also costumer service very happyfull thank you guys i did great job @@@
Feb. 10, 2021
There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.
Feb. 10, 2021
App works brilliantly. Really helpful customer service, resolved my query in a matter of minutes. I would definitely recommend this to fellow Shopify users looking for a seamless returns process.
Feb. 9, 2021
I like it a lot getting everything worked out right now. ant wait to get started. I needed something to help my dropshipping company