AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,383
chart
#1,047
All reviews
Rating Breakdown
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May 28, 2020
This app is very helpful. The setup is a little bit difficult, maybe tutorials would be great. it would be even better if we could chose another language (french).
May 27, 2020
The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.
May 26, 2020
This app helped out a lot with my business start up and was very manageable, I'm still figuring out how I like it though
We are incredibly grateful that you took the time out to leave us this note.
May 25, 2020
I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.
May 24, 2020
I think this is an interesting enough system. I need more practice to use this program. in the third tab where it is indicated (return by yourself) I had problems with confirmation
May 22, 2020
There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)
May 22, 2020
it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.
May 21, 2020
excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo
Thank you so much for taking the time to leave us a rating.
May 19, 2020
Not compatible w Checkout/ Settings. Only works with email only. SMS customer cannot request a RMA .
May 18, 2020
Not able to adjust a rejected order that was rejected by mistake. This needs to be fixed in the app.
May 16, 2020
The app looks very nice and useful. I will try to turn it in french, if no I will have to delete the app
May 14, 2020
So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping. Also everytime another person replies to me which makes it kind of confusing. Did someone figure out how to get the return center to open within page an dont open anoter tab each time?
May 13, 2020
I cannot translate the fields myself. :( My language isn't in the selections on the languages menu .
May 13, 2020
Good Little bir easy to set up, but works perfectly. Another point, the support service is kinda slow. Must improve it!
May 13, 2020
So far so good. Still in the trial period, so I do need more time to get a good feel. The test demo was a little confusing. Other than that so far so good.
May 10, 2020
I cannot even create a return order number. It's awful. I tried everything and set it up the right way so I am confused. I contacted support and we will see! Other than that, the app seems to work. so we will see. I CANT CREATE NO RMA NUMBER. EVERYTIME I ENTER A ORDER NUMBER AND EMAIL , IT SAYS INVALID EMAIL AND ORDER #
May 8, 2020
Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
May 7, 2020
simple to use and very effective to connect with your customer and the aftership help your business to look more trustable with your customer
May 4, 2020
The app does it job and is great value for a free app. However, it is a really difficult setup. Confusing. I feel the setup for the app and tutorial guides was written by technical people or people with existing experience that assume everyone will understand the process. If you are a new store owner, you might be sending a lot of emails to their support team. Yes, they have a helpful and good support team. Just wish they could have explained the entire process better. I found myself looking at other apps tutorials just to understand the entire returns process and how shipping labels work etc....
May 3, 2020
The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.