AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,383
chart
#1,047
All reviews
Rating Breakdown
Review RSS Feed
June 22, 2020
I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks
June 17, 2020
Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.
Hi there, thank you for your review. To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules. Hope this would help. Thanks.
June 3, 2021
Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.
June 16, 2020
love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products
June 15, 2020
i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you
July 24, 2020
This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.
June 15, 2020
Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.
June 13, 2020
confusing app. I'm struggling to integrate with my store and i have not had a response from customer service, it has been a teo months nearly since i emailed them.
June 11, 2020
I am rating this a 1 star pending a reply to my emails from the app developer. Have sent two emails over the past 6 days and not a single reply. The banner at the top of my app keeps begging for feedback, so here it is. When can someone assist me and reply to my emails?
June 9, 2020
so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but: 1. its complicated to use and setup 2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work 3. not that many options for customization. It sends way too many emails to the customers regarding the return process and when i contacted customer support to turn them off they said its not possible. The customer is going to receive emails through shopify regarding their return and also from this app. Its annoying for the customer to receive literally 5 emails regarding their return. im continuing to search for another app and hoping to switch soon if these issues aren't resolved. doesn't make sense to me to be forced to send emails
Dear AfterShip Returns Center user, Thank you for leaving us a review. We're sorry you feel that way. 1. Regarding the setup process, would you mind let us know where you find it complicated so that we could improve. 2. Postmen is one of our company's product and it's completely free now. In this app you can connect with your own courier account to generate labels using negotiated rates. If you don't have a courier account, we also provide discounted USPS courier account for you to setup. 3. Regarding the email notifications, actually, when you update a return, you can always "uncheck" the send email notification option, in this case, Returns Center will not send out the notification emails to your customers. Thank you for choosing Returns Center, we are always improving our app. Hope to see you again soon!
June 8, 2020
This app is indeed easy to use but to suddenly block us from using the app and with the reason that we didn't pay for the user seat is nonsensical and completely unethical. You can't just decide to block app subscribers and change the pricing plan as and when you like. It is unfair, like forcing people to pay against their will. Please please reconsider before installing the app and then getting trapped in it.
Dear AfterShip Returns Center user, We are sorry for the inconvenience caused. Our system has recently introduced multi-membership that allows you to run your store by inviting members to your organization. Each member can log in with their own account. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And this might be where your disruption come from. Our system charge subscription fee for additional members in an organization. While you can choose a plan for multi-seats that is suitable for your business. If you don’t need multi seats, you can always log in to the system with ONE email. But please be aware that only one single login is allowed at the same time. Please check your organization's member settings at "https://organization.automizely.com/members". We will try our best to improve our app. Thank you again for your feedback.
June 4, 2020
It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.
June 4, 2020
Good interface, but some support issues and multi store set up not clear. A lot of going around in circles
June 2, 2020
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Thank you for your review. Could you please explain the issue you are facing and share your email ID with us?
June 2, 2020
Unsubscribe button on email doesn't work
Thank you for your review and sorry about that. We have just updated the email format and the unsubscribe should work in the following emails. Please have a check. Thanks!
June 1, 2020
Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!
Dear AfterShip Returns Center user, We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately. We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern. Returns Center has introduced multi-membership that allow you to run your store with less hassle. You can invite some teammates to your organization and each member is able to log in with their own account and get access to your organization. This is where your disruption might come from. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And that’s why you’re asked to set up new profile for several times. You can subscribe a plan for multi-membership that best fits for your business. And if you don’t want any subscription, you could also allow all your teammates to log in Returns Center with the same email address. But please be aware that only one single login is allowed at the same time. As our distinguished customer, we will try our best to improve your experience with us. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
June 1, 2020
the app is well made. runs smooth and was very easy to install. i currently use aftership as well as returns center as it provides customer trust and that's vital if you want to be successful.
We really appreciate you taking the time to share your rating with us.
May 30, 2020
This is not advanced software and can become very expensive once you start to do any volume of returns. The overseas support not v good. They usually answer a different question or don't understand. But the WOSRT thing they have done is after 1 year of my using the app - yesterday none of my team could log-in. Without advising they added a cost per user to the system!!! I could understand if this was really advanced enterprise software - but its not. Now on top of the expensive usage charge I must pay per user seat. Awful case of trying to milk additional cash from existing users. If I could turn back time I would have picked a different provider. I will get off this app as soon as I have a space to do so. Zero stars from me.
May 28, 2020
If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.