AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,083
All reviews
Rating Breakdown
Review RSS Feed
Sept. 15, 2020
free plan is too basic, i expected more to be honest and a lot of other features are over priced for no reason but when it comes to technicality its awesome
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 13, 2020
I love the customer service and that they offer a free plan! It helps to assure me as a small and upcoming business that I can grant my customers an easy way to return their orders.
Hi there, I will certainly pass this as feedback to our team. Your reviews keep us going and deliver customer-oriented features. I am also dropping you a personal mail. Stay tuned! Best, Shahbaz
Sept. 12, 2020
Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 8, 2020
This app has made the returns process SO much easier. What appealed to me is the easy setup process.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 3, 2020
A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.
Aug. 28, 2020
The concept is good but it was preventing the Add to Cart button from being shown on my website. Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping. I would prefer however if it just worked on the current theme.
Aug. 28, 2020
Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Feb. 24, 2021
When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.
Thanks for the review but surely some misunderstanding is there. Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.
Aug. 21, 2020
Worst customer support ever. They are not able to answer simple questions. Furthermore, they are not able to answer all questions. Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!! We pay a shit load of money for this app for an overwhelming bad service as well as not working automation. We are in the search of a new tool. I can only recommend to not use it. In my 6 month with this app I hadn't any good experience. Before I forget. The "HTML" Email is not able to process main styling. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.
Aug. 18, 2020
Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.
Aug. 16, 2020
Really really good so far! I deeply recommend this app, for all your returns, shipping etc.okokkkk kmo
Aug. 11, 2020
Unreliable unfortunately.. Impossible to log in at various times. The app gets stuck in a continuous loop with the log-in page permanently attempting to load, reload etc. We've been unable to add additional users ("Members") to our account which means one single person has to handle the account. Support attempted to help initially however their repeated suggestions don't work. Additionally, the various apps which are produced by the developer are all too similarly branded. Each Homepage has identical colour scheme etc and it's never obvious which app you are trying to use.
Thanks for the review, please be assured there are no such concerns anymore. Please reply on the email thread and we can discuss this further on the email thread.
Aug. 6, 2020
I don't enjoy the postmens integration please offer more options like pirateship. Postmens charges $20 as a hold instead of charging separately per label. please give us more options of flexibility
Hi Blak Yué Candle Co, Thank you so much for taking the time to right the review. We are sorry to hear that you didn't have the best experience using Postmen Integration and wished for the features to be more flexible. But, here's some good news we would like to share with you. 1. We are adding more carriers with discounted pricing to the Postmen platform. Stay tuned! 2. $20 top-up is done to avoid calling your credit card multiple times. We hope these upcoming features will meet your expectations of greater flexibility to suit your business needs. Should you wish not to use this, write to us at [email protected] and we can arrange a refund.
Aug. 6, 2020
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Hi Budo Brothers, Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy. Would appreciate your constructive suggestions on the same so we can serve you better.
Aug. 6, 2020
It sounds like a good idea on paper, but the link they want me to use goes nowhere. Maybe if I wait the 48-72 hours?
Aug. 4, 2020
Support is one of the least helpful I have ever interacted with. Do not use these guys if you are a larger business. Nothing but headache awaits you and your customers. I have attempted messaging them multiple times, and each time they give me information not pertinent to the question I am asking. Sadly, I am too far in to back out now, but if this is tied with another solution for you, pick the other one.
Aug. 4, 2020
The app is good however like most returns apps on shopify, if you're not giving away free returns you can't seem to just send a manual email to say this is how you send it back without it requesting a pdf to download.
July 30, 2020
Support team left me on read. Not possible to find orders where customers left a phone number instead of an email address. Won't upload high quality imagery, only let's you use low quality pictures:(((((
July 28, 2020
Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over