AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,249
chart
#1,028
All reviews
Review RSS Feed
April 12, 2017
As we offer a 30-day returns policy we get quite a few returns which can get messy to try and handle. Returns Center by AfterShip streamlines this process with an easy to set up, professional back end to manage each return. We're very happy with the app!
April 11, 2017
Love this returns center app. It's easy to use and help me keep track of returned items.
Feb. 19, 2021
Customer service was great! Glad that the app is adding new features to the platform. Return Center has been very useful and easy to use in resolving customer service issues.
Oct. 23, 2020
Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!
March 22, 2017
I can not thank the support team at Aftership enough for working through all the questions and the special request that I have had for both the new returns app. The Aftership returns app offers a clean user interface for my customer to process returns request. I can't wait till they get the added features up and running for further customization. Keep up the great work Aftership.
March 17, 2017
Solid app and extremely easy to use. Once the shipping labels are generated automatically from the customer end this will easily be a 5 star knockout. Can't wait.
March 8, 2017
Great app. Very helpful to bring more customers. Highly Recommended to all business owners. Get it free app now.
March 8, 2017
The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much