AfterShip Returns & Exchanges

Jan. 22, 2021

This has helped us streamline our returns and reduce the volume due to the data-driven decisions we can make - must-have app!

Jan. 22, 2021

Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!

Dec. 10, 2020

This was easy to install and customer service was attentive and helpful. I look for to using it in the future.

Dec. 10, 2020

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Dec. 9, 2020

Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well

Dec. 9, 2020

So far so good, fixes a gaping hole in Shopify where there should be return/exchange protocol. Seems to work flawlessly so far!

Dec. 9, 2020

I love this app, just didn't need it at the time. I did cancel, but it wasn't because of the app. It looks to deliver just what it says

Dec. 9, 2020

I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.

Dec. 9, 2020

Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.

Dec. 9, 2020

Very happy with the app and providing this review after using it for 1yr+, so it's a review from extended use. Does what it says it should and does it well.

Dec. 8, 2020

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

Nov. 28, 2020

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.

Nov. 24, 2020

Just signed up to what seems like a very useful app. Will use and update. Chat Customer service was very helpful during enrollment.

Nov. 20, 2020

asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions

Nov. 19, 2020

Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.

Nov. 12, 2020

App seems to be really buggy and their support team couldn't offer any help. For a few days, I was unable to log in. Once I finally could, I was unable to save my changes. I spent about a week trying to get troubleshooting feedback from the developers but they were unable to help. I sent them screenshots of the page that was experiencing issues and they told me they would need to set up a screenshare meeting. They would send over their availability and when I confirmed, that slot would be taken--this happened daily for a week. Once I finally nailed down a time with them and scheduled the meeting, they never attended and didn't reply to my email asking if the meeting had been canceled. It seemed really odd to me that they weren't able to troubleshoot the issue using the screenshots I had provided--most apps I have worked with in the past would request an account on our store so they could replicate and resolve the issue if screenshots didn't suffice. I finally had to uninstall the app because we were paying for an app we couldn't even use or receive assistance on.

March 24, 2021

Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.

Nov. 8, 2020

I like it so far, seems to be very helpful. 3 returns per month for the free plan seems to be very low

Dec. 1, 2020

**Email notifications weren't going through to our team (kind of a big deal), still waiting on their live chat support to resolve it, going on 2.5 hours. Very disappointed in an app I really liked and have used for multiple stores.

Oct. 21, 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff