AfterShip Returns & Exchanges

Nov. 20, 2020

asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions

Nov. 19, 2020

Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.

Nov. 12, 2020

App seems to be really buggy and their support team couldn't offer any help. For a few days, I was unable to log in. Once I finally could, I was unable to save my changes. I spent about a week trying to get troubleshooting feedback from the developers but they were unable to help. I sent them screenshots of the page that was experiencing issues and they told me they would need to set up a screenshare meeting. They would send over their availability and when I confirmed, that slot would be taken--this happened daily for a week. Once I finally nailed down a time with them and scheduled the meeting, they never attended and didn't reply to my email asking if the meeting had been canceled. It seemed really odd to me that they weren't able to troubleshoot the issue using the screenshots I had provided--most apps I have worked with in the past would request an account on our store so they could replicate and resolve the issue if screenshots didn't suffice. I finally had to uninstall the app because we were paying for an app we couldn't even use or receive assistance on.

March 24, 2021

Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.

Nov. 8, 2020

I like it so far, seems to be very helpful. 3 returns per month for the free plan seems to be very low

Dec. 1, 2020

**Email notifications weren't going through to our team (kind of a big deal), still waiting on their live chat support to resolve it, going on 2.5 hours. Very disappointed in an app I really liked and have used for multiple stores.

Oct. 21, 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

Oct. 15, 2020

I am enjoying using this app so far. It's very simple to get started and does what it says. Love it!

Oct. 13, 2020

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.

Oct. 9, 2020

To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems and you get a standard text as an answer. Your profile information will not be deleted if you request it. No idea what they do with this data. Answer to Mudit: I have been working on a solution for 3 days and I have spent at least 10 hours looking for a solution to solve the problem. Because of you we can't process returns and our business suffers. You are not helping me. All you are doing is saying that you are checking. Then I get no answer and have to contact you again. Do you always treat business partners this way?

Feb. 10, 2022

Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.

Oct. 2, 2020

It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.

Oct. 2, 2020

Looks good! Only 3 Free Returns is really very stingy and as lowest pricing 9$ for 20 returns + 0,50$ EXTRA for every single return over the 20 is also not very pleasant. Especially for young start-ups without capital the pricing is almost FIES! If you would accept and check the returns for these prices would be great. (Little joke) Unfortunately, the monthly amount cannot be settled via the Shopify billing. If this would be fixed, I could imagine to award one more star. Best regards.

Sept. 29, 2020

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Sept. 29, 2020

Its a nice UI and UX but I feel like some key features are missing. I want to be able to see what the customer sees when they make a return. And how do we edit the merge tags?

Sept. 28, 2020

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

Sept. 25, 2020

I just installed, and I think it neatly matches my store. Easy installation process and setup. I hope this will make returns easier for my store.

Sept. 21, 2020

I used this app for one page return. i am using this it is very for customer return .This app solve my problem.

Oct. 17, 2022

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Sept. 18, 2020

I really like this app it helps my customers by a lot