AfterShip Returns & Exchanges

Jan. 26, 2021

Sumit is the best employee at the company. This app is great. It works. Does what I need it to do. Thanks folks. It is asking me to delete my review but why

Jan. 26, 2021

Pawan, was an amazing help to set on my website. the best customer service helped me with set by step how to set up on my website.

Jan. 26, 2021

Looks like everything works and is a must have for a clothing store, very happy with the way it works.

Jan. 25, 2021

I use the app to automate my returns process. The customer service was extremely helpful. This is one part of my store that it is automated and let's me focus on soemthign else.

Jan. 23, 2021

Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.

Jan. 22, 2021

This has helped us streamline our returns and reduce the volume due to the data-driven decisions we can make - must-have app!

Jan. 22, 2021

Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!

Dec. 10, 2020

This was easy to install and customer service was attentive and helpful. I look for to using it in the future.

Dec. 10, 2020

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Dec. 9, 2020

Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well

Dec. 9, 2020

So far so good, fixes a gaping hole in Shopify where there should be return/exchange protocol. Seems to work flawlessly so far!

Dec. 9, 2020

I love this app, just didn't need it at the time. I did cancel, but it wasn't because of the app. It looks to deliver just what it says

Dec. 9, 2020

I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.

Dec. 9, 2020

Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.

Dec. 9, 2020

Very happy with the app and providing this review after using it for 1yr+, so it's a review from extended use. Does what it says it should and does it well.

Dec. 8, 2020

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

Nov. 28, 2020

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.

Nov. 24, 2020

Just signed up to what seems like a very useful app. Will use and update. Chat Customer service was very helpful during enrollment.

Nov. 20, 2020

asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions

Nov. 19, 2020

Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.