REVIEWS.io Product Reviews
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.6
feedback
674
chart
#869
All reviews
Rating Breakdown
Review RSS Feed
June 26, 2024
We are happy with reviews.io Once the automated reviews are set-up one can be sure that this topic is crossed of the list. The support is swift and helpful. Have used them a lot and never had a bad experience. Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually. So we recommend using reviews.io.
June 13, 2024
I had an excellent experience with reviews.io! The support team is outstanding, especially Trilok, who provided exceptional assistance. Their service is top-notch, and they go above and beyond to help with any queries. Highly recommend! Five stars all the way! ⭐⭐⭐⭐⭐
June 6, 2024
I'm extremely satisfied with the Reviews app. It’s incredibly useful for allowing customers to see others' opinions. We encountered a few issues, but Adam resolved them promptly and was very kind throughout the process. We are very pleased with his customer service and would definitely recommend Reviews.
June 6, 2024
Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.
Thank you so much for your feedback. We apologize that you did not feel you received a sufficient level of support from us. We do our utmost to ensure customer satisfaction. Unfortunately, I am unable to locate any records of your business on our platform here at REVIEWS.io. Our support team is available via live chat 21 hours a day to accommodate our global reach, ensuring we're on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards, Support REVIEWS.io
June 3, 2024
Good interface and customer service - not all AI. Templates easy to change for automatic reviews. Happy with the app
May 15, 2024
Great customisation options for widgets and excellent support. If your problem isn't covered in the support documentation, there is always someone on hand to help really quickly.
May 10, 2024
Easy to set up, works fine and the support team is super helpful. Highly recommended!
May 8, 2024
Great support team, I had the pleasure of dealing with Leila who was super helpful and solved my issues
May 4, 2024
Used it in several stores by now and am fully convinced that this is by far the best review app there is. You might start with another but if things progress everyone I am in contact with switches to Reviews.io. Great support, superior product and fair pricing (from free for those who start and all the way to scaling companies).
May 3, 2024
THEY OWN OUR REVIEWS! The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane. Customer support doesn't answer their emails, and chat is not available. It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.
April 30, 2024
We love reviews.io they were extremely helpful in the onboarding process and respond to enquiries straight away. We have accumulated over 700 reviews on our products since launch 6 months or so ago which is amazing! Thanks guys!
April 30, 2024
The team from REVIEWS.io is amazing. You can get in touch very easily and they help you super quick with your problem. thanks for that. Very good customer service.
April 30, 2024
Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best. I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
April 23, 2024
Absolutely horrible customer service, which was needed since the product doesn't work properly. Overall a waste of time and money.
Hi there, We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service. Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service. Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance. However, we haven't received a response yet. We're more than happy to assist. Please reach out to our team to resolve your query. Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help. Best regards, Support REVIEWS.io
April 19, 2024
Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Our team has reached out and assist in resolving this issue, however, there has been no response as of yet. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io
April 18, 2024