All reviews

Rating Breakdown

  • 5
    91% (652 ratings)
  • 4
    3% (21 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (35 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Dec. 11, 2024

In general good tool, but you should connect it with klaviyo for better performance.

Store

BonaTea

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service. Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service. Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance. Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help. Best regards, Support REVIEWS.io

5 / 5 Share

Dec. 5, 2024

Top!

Using app

1 day

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 5, 2024

We are very happy with REVIEW.io! The support team is always fast and helpful, and they have been great at assisting us whenever needed. We are thrilled to see more and more reviews coming in. Highly recommend this platform for anyone looking to manage and boost their reviews.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Good customer service.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 3, 2024

Store

Siaa

Using app

11 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 28, 2024

Basically unusable, do not even try, logging takes forever to only see that every feature is watermarked... Free version does not exist

Store

HUBS

Using app

14 minutes

Total reviews

3

Average rating

3.7

Developer Reply

We are sorry to hear about your frustrations and experience with the app. It looks as though you have only been using REVIEWS.io for one day & there has been no communication with our support team to assist with your issues. If you are l still looking for assistance in regards to what's available on your plan, please email [email protected] and our team will be more than happy to help. Regards Support REVIEWS.io

5 / 5 Share

Nov. 15, 2024

We are very satisfied after completing the very simple onboarding and receiving support via chat when updating our plan. The service team was very efficient in their messages and were able to help us very quickly and reliably. We are looking forward to further cooperation. Thank you very much.

Using app

2 days

Total reviews

17

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

Great platform and great customer service.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

I was helped by Maddox and my issue was fixed super fast. So efficient and helpful. Highly recommend!

Using app

Almost 4 years

Total reviews

5

Average rating

4.6

Developer Reply

Thanks for sharing your experience! We're glad Maddox could help out quickly and get things sorted for you. Appreciate the recommendation, and we're here anytime you need us!

5 / 5 Share

Nov. 1, 2024

Let me just say, it is both smart and satisfying to have the Reviews app provide EXCELLENT customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome feedback! We're thrilled to hear you’re enjoying both the app and our customer service. Providing a smooth experience is what we’re all about - glad we could deliver that for you!

5 / 5 Share

Oct. 30, 2024

Freundlicher Support und schnelle Fehlerbehebung. Ich bin sehr zufrieden mit dem Service – das Team war stets hilfsbereit und hat prompt auf meine Anliegen reagiert. Freundliche Grüsse Skullstore GmbH

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

Easy to use, very helpful - support is super hands on

Using app

About 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the kind words! We're really pleased that you find the app easy to navigate and that our team’s support has been helpful. We’re always here to keep things simple and effective for you!

5 / 5 Share

Oct. 9, 2024

We are very satisfied with the solution. The backend is clear and the support is very friendly and fast!

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We’re delighted to hear that the platform is meeting your needs and that the backend setup is clear and easy to work with. Our team is committed to providing friendly and responsive support, so it’s great to know you’ve felt that in your interactions with us. Your satisfaction is our top priority, and we look forward to continuing to support you as you grow with REVIEWS.io!

5 / 5 Share

Oct. 7, 2024

We have been using Reviews.Io for some time now. I have always found them extremely good to deal with. They are quick to reply to us and jump on a call to assist.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We're pleased to hear that you've had such a positive experience with REVIEWS.io. It's great that our team has been quick to respond and available to jump on calls whenever you need support. We’re committed to providing excellent customer service and are glad to know that we've been able to assist you effectively. We appreciate your continued trust in us!

5 / 5 Share

Oct. 1, 2024

I gave Won access to my Shopify store and he troubleshooted and fixed the widget within 15 minutes. I am very pleased with the exceptional service that reviews.io team has showed. I recommend this review app to everyone with a Shopify store.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

It’s great to hear that Won was able to quickly troubleshoot and fix the widget for you! We’re glad you’ve had such a positive experience with our team, speed and efficiency are what we strive for. We really appreciate your recommendation and are always here to assist with anything you need moving forward!

1 / 5 Share

Sept. 26, 2024

The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD

Store

Evie

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription. We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind Regards, REVIEWS.io Support Team

5 / 5 Share

Sept. 26, 2024

Simple functionality that is easy to use. Perhaps more importantly, the online support that is provided when issues occur is outstanding. A particular thank you to Leila for her support in helping us move our reviews over in a recent switch of eCommerce platform.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the detailed review! We're so pleased to hear that the app's simplicity has been a great match for you. It’s also wonderful to know that Leila’s support made your platform switch a smoother process - moving reviews can be tricky, but we’re glad that she was able to help make that transition easier. We’re always here to assist with anything you need, and we appreciate your trust in us!

5 / 5 Share

Sept. 24, 2024

Great platform and the customer support is really at another level. Extremely fast responses to enquiries (thanks, Trilok!). This is the gold standard on how to engage with your clients.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We’re thrilled to hear that you’re enjoying the platform and that our support team, especially Trilok, has been able to assist you so quickly! Providing top-notch customer service is something we take pride in, and it’s great to know we’re meeting that standard for you. We appreciate your kind words and are always here to help whenever you need us!

5 / 5 Share

Sept. 23, 2024

the best way to collect reviews and outstanding customer support!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We’re thrilled that REVIEWS.io has been a great fit for collecting reviews and that our customer support has been able to meet your expectations. We’re all about making sure you have a seamless experience, and it’s great to know that’s been the case for you. Thanks for sharing your feedback!