All reviews

Rating Breakdown

  • 5
    91% (647 ratings)
  • 4
    3% (20 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (34 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 15, 2024

We are very satisfied after completing the very simple onboarding and receiving support via chat when updating our plan. The service team was very efficient in their messages and were able to help us very quickly and reliably. We are looking forward to further cooperation. Thank you very much.

Using app

2 days

Total reviews

17

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

Great platform and great customer service.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

I was helped by Maddox and my issue was fixed super fast. So efficient and helpful. Highly recommend!

Using app

Almost 4 years

Total reviews

5

Average rating

4.6

Developer Reply

Thanks for sharing your experience! We're glad Maddox could help out quickly and get things sorted for you. Appreciate the recommendation, and we're here anytime you need us!

5 / 5 Share

Nov. 1, 2024

Let me just say, it is both smart and satisfying to have the Reviews app provide EXCELLENT customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome feedback! We're thrilled to hear you’re enjoying both the app and our customer service. Providing a smooth experience is what we’re all about - glad we could deliver that for you!

5 / 5 Share

Oct. 30, 2024

Freundlicher Support und schnelle Fehlerbehebung. Ich bin sehr zufrieden mit dem Service – das Team war stets hilfsbereit und hat prompt auf meine Anliegen reagiert. Freundliche Grüsse Skullstore GmbH

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

Easy to use, very helpful - support is super hands on

Using app

About 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the kind words! We're really pleased that you find the app easy to navigate and that our team’s support has been helpful. We’re always here to keep things simple and effective for you!

5 / 5 Share

Oct. 9, 2024

We are very satisfied with the solution. The backend is clear and the support is very friendly and fast!

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We’re delighted to hear that the platform is meeting your needs and that the backend setup is clear and easy to work with. Our team is committed to providing friendly and responsive support, so it’s great to know you’ve felt that in your interactions with us. Your satisfaction is our top priority, and we look forward to continuing to support you as you grow with REVIEWS.io!

5 / 5 Share

Oct. 7, 2024

We have been using Reviews.Io for some time now. I have always found them extremely good to deal with. They are quick to reply to us and jump on a call to assist.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We're pleased to hear that you've had such a positive experience with REVIEWS.io. It's great that our team has been quick to respond and available to jump on calls whenever you need support. We’re committed to providing excellent customer service and are glad to know that we've been able to assist you effectively. We appreciate your continued trust in us!

5 / 5 Share

Oct. 1, 2024

I gave Won access to my Shopify store and he troubleshooted and fixed the widget within 15 minutes. I am very pleased with the exceptional service that reviews.io team has showed. I recommend this review app to everyone with a Shopify store.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

It’s great to hear that Won was able to quickly troubleshoot and fix the widget for you! We’re glad you’ve had such a positive experience with our team, speed and efficiency are what we strive for. We really appreciate your recommendation and are always here to assist with anything you need moving forward!

1 / 5 Share

Sept. 26, 2024

The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD

Store

Evie

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription. We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind Regards, REVIEWS.io Support Team

5 / 5 Share

Sept. 26, 2024

Simple functionality that is easy to use. Perhaps more importantly, the online support that is provided when issues occur is outstanding. A particular thank you to Leila for her support in helping us move our reviews over in a recent switch of eCommerce platform.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the detailed review! We're so pleased to hear that the app's simplicity has been a great match for you. It’s also wonderful to know that Leila’s support made your platform switch a smoother process - moving reviews can be tricky, but we’re glad that she was able to help make that transition easier. We’re always here to assist with anything you need, and we appreciate your trust in us!

5 / 5 Share

Sept. 24, 2024

Great platform and the customer support is really at another level. Extremely fast responses to enquiries (thanks, Trilok!). This is the gold standard on how to engage with your clients.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We’re thrilled to hear that you’re enjoying the platform and that our support team, especially Trilok, has been able to assist you so quickly! Providing top-notch customer service is something we take pride in, and it’s great to know we’re meeting that standard for you. We appreciate your kind words and are always here to help whenever you need us!

5 / 5 Share

Sept. 23, 2024

the best way to collect reviews and outstanding customer support!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We’re thrilled that REVIEWS.io has been a great fit for collecting reviews and that our customer support has been able to meet your expectations. We’re all about making sure you have a seamless experience, and it’s great to know that’s been the case for you. Thanks for sharing your feedback!

5 / 5 Share

Sept. 20, 2024

Everything works fine - Support ist excellent :)

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We’re happy to hear everything is working smoothly for you! It’s great to know that our support team has been able to assist you effectively. Don’t hesitate to reach out if you need further assistance - we’re here whenever you need us!

5 / 5 Share

Sept. 16, 2024

Great reviews platform, highly recommended and their support is excellent and fast!

Store

Geckota

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the great review! We’re glad to hear that you’ve had a positive experience with both the platform and our support team. It’s always our goal to provide fast and helpful assistance, so we’re happy to know that’s been the case for you. Your recommendation means a lot to us!

5 / 5 Share

Sept. 13, 2024

SUCH a good app. We use almost all of the widgets from REVIEWS.io. They're great at showcasing our products. The service is always incredible.

Store

Zipster

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the amazing feedback! We’re thrilled to hear that you’re making the most of our widgets and that they’re helping showcase your products effectively. It’s great to know that our support team has consistently met your expectations. We truly appreciate your continued trust in REVIEWS.io and are here for anything you need!

5 / 5 Share

Sept. 10, 2024

The integration has great features with Shopify and the quick support is fantastic.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to hear that the Shopify integration is working well for you and that our support team has been quick to assist. Your feedback means a lot to us, and we’re excited to continue helping you get the most out of the app!

5 / 5 Share

Aug. 28, 2024

I had an issue that needed resolving, and the support team was exceptional. The representative I worked with was very helpful and kind. He listened to my concerns and provided a solution quickly and efficiently.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We’re thrilled to hear that our support team was able to assist you so efficiently! It's great to know that the representative took the time to understand your concerns and provided a quick solution. We’re committed to delivering that level of care every time you reach out, and we look forward to continuing to support you as your business grows!

5 / 5 Share

Aug. 28, 2024

Customer service from reviews has always been very quick and helpful which is great when you're trying to understand/use new features. Trilok and Jake especially have been wonderful!

Store

Musashi

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

We’re happy to hear that Trilok and Jake were able to help you with the new features. It's great that our support team has made things easier for you as you get to know the platform. We appreciate your feedback and are always here if you need further assistance!

5 / 5 Share

Aug. 27, 2024

Great support.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear you've had a great experience with our support. It's always our goal to provide quick and effective assistance, and we appreciate you taking the time to share your thoughts.