REVIEWS.io Product Reviews App

We've been experimenting with some of the review providers and the customer service at REVIEWS.io has been fantastic. They are always quick to respond and provide the exact answer we need.

Support is always quick to respond and helps you with anything from importing your reviews from other platforms to design and functionality details.

We've recently moved our product reviews over to REVIEWS.io, and I honestly couldn't be more impressed with the support we've received. We had nearly 400 reviews to transfer from another platform, and what initially seemed like a straightforward job turned into a bit of a technical headache with product IDs, CSV files and getting everything matched correctly to our Shopify store. Leila was absolutely brilliant throughout. She was patient, friendly, knowledgeable and genuinely determined to get everything sorted. Rather than just pointing us towards a help article, she stuck with us, worked through the issues and involved the technical team where needed. By the end of it, all 398 reviews had been successfully imported, and everything we've checked so far is matching beautifully. As a small independent business, this kind of customer service means an awful lot. It's refreshing to deal with someone who genuinely cares about getting things right. A massive thank you to Leila and the team at REVIEWS.io. You've made a fantastic first impression, and we're really looking forward to working with you. The Flat Cap Coffee Roasting Company

We had a great experience with the REVIEWS.io team when moving our reviews over from another platform. All we had to do was send through the exported file, and they handled the rest. Their support made the whole process straightforward and hassle-free. We really appreciate their help!

We reached out to REVIEWS.io support to get our product reviews showing as star ratings in Google Shopping, and they handled it quickly and clearly. Jenson explained exactly how reviews match to products (SKU, MPN, GTIN), confirmed the details we needed for our Shopify feed, and ran a catalogue resync that cleared out years of duplicate and outdated product entries without losing a single review. They also updated our store URL and confirmed our Google Product Ratings feed was live, all within the same conversation. We've used REVIEWS.io for years to collect reviews for our handmade leather goods, and this was a great support experience. Highly recommend.

★★★★★ 5 Stars — 10/10 Service Or should I say 10 out of 10? Luke was absolutely fantastic. He was incredibly helpful and patiently guided me through the entire process, explaining everything clearly and making sure I understood each step. The platform is great, but excellent customer service like this is what really makes the difference. Having someone like Luke available to provide this level of support gives me confidence in the service and is a big reason I’m happy to continue with the monthly subscription. Thank you, Luke, for your time, patience and excellent support. You’re a credit to the company. All the best, James

Ash & CS team are great. We've used reviews.io for a few years now, it's a great product, with a long list of features that go above and beyond review collection & website display!

This is a really good app, and their support is truly excellent. My experience with them is a highly positive one so far. Would definitely recommend.

Mia and the team at REVIEWS.io have been nothing short of amazing to work with. Their support is consistently fast, friendly and genuinely helpful, and it always feels like they actually care about getting things resolved properly rather than simply providing a standard response. Mia in particular has been fantastic. She’s incredibly responsive, patient and always goes out of her way to help whenever we have a question or need something sorted. REVIEWS.io is genuinely one of the best review systems we’ve used. The platform is reliable, easy to work with and has become an important part of how we manage and collect customer feedback across our business. The fact that REVIEWS.io is also a Google-approved review partner speaks volumes about the quality of the platform and how well the system performs. Having a great product is one thing, but having an exceptional team behind it makes an enormous difference. We’ve been extremely impressed with both the platform and the service we’ve received. We would absolutely recommend REVIEWS.io to any Shopify merchant looking for a powerful and reliable reviews platform backed by a team that genuinely cares about its customers.

Great on-boarding support - thank you Abuzar!

Customer service is lightning fast and always helpful. The dashboard is so easy to use, even I can't break it. So far, so good! Thank you :)

Great support from Maddox, our issue was resolved in no time at all.

Great Tool, Great People, Good and fast Communication. And all this for a price wich is more than fair.

I had a couple of support questions, and to be fair the AI answered 2, and then I requested a human agent for the 3rd question, and support was fast, friendly and very helpful. It's a great app, and we use a number of the features across our site and know there is lots more we can grow with as our business develops.

Great solution and super fast support!

Maddox was excellent - went above and beyond.

Great app, with excellent support.

I received great support with setting up the reviews, and many of my questions were clearly answered. The team was very helpful, patient, and supportive throughout the process. Thank you for all the help!

The support team is very responsive, they are keen to help you with any obstacle. I recommend Reviews due to their devotament to fix any errors and for the detailed explanation to any questions you might have!

Customer service was quick and helpful. Embedded PDP widgets are also easy to use and customise.