REVIEWS.io Product Reviews

April 28, 2020

The support was fantastic, Cameron has been a big help. The app fits easily into my shopify store thanks

March 12, 2020

This is an excellent app! The only reason I give a 4 star review, is the pricing. If not for the pricing I would absolutely give a solid 5 star or higher if possible! Would be awesome to have lower pricing if you were not using all the features. Reviews.io is fairly easy to use; their customer service is spot on! We have approximately 9600 'one only' individual products, so pretty hard to place a review on products. On the other hand; having a customer verified review system on your store gives legitimacy to your site. Honest reviews from true customers - positive or negative, it's that little extra that counts. The customers need to make an informed choice of buying from us or another online/brick n' mortar store. We use the sidebar review for overall Company reviews - 117 reviews on our site since we integrated with reviews.io about a year ago, with more customer verified reviews on our google account. We often have phone in customers that mention the reviews they have seen on our site. If you are interested in seeing how we use the reviews sidebar, go to our website - https://abmotorsports.ca

Jan. 21, 2020

Easy to integrate and easy for customers to use. I'm not a big fan of the layout of the dashboard on their website, that can definitely be optimised for better user design... but I can't fault their customer service! My questions get promptly resolved.

Jan. 9, 2020

great customer service! really thorough support upon replacing Yotpo and integrating their platform. thansk!

Jan. 9, 2020

Huge issues with products syncing from Shopify to Reviews.io that their devs had to get involved with a couple times. Was given no explanations or even notice when everything was taken care of. When they did sync, all products were duplicated in Reviews.io and reviews were randomly assigned to a variant of the product. Then I asked them to merge the products. The SKU the system chose was a made-up one that didn't correlate to real products in Shopify. In general the support team were quick to respond at first, then either don't respond to follow-up questions or take 30+ minutes (a little badge in the chat shows when they've seen your message). Most of the time they were unhelpful. The UX is unintuitive and leads to completely unnecessary confusion. The hierarchy inconsistency is baffling. I give it three stars for the following reasons: - Support is quick to respond to simple inquiries (usually under 5 minutes). Same can't be said of all their competitors. - Pricing is fair - Platform is pretty quick (competitors feel more laggy)

Jan. 20, 2020

After I wrote the review below (where I gave 2 stars), the CEO has contacted me and has provided amazing customer experience, installations and customization for my store. I am very happy now with the service and will continue to use the app. ---------------- "Very expensive, yet the support and performance are inadequate. No documentation on widget set up, waisted 2 hours on back and forth with the rep on the chat, after which he offered to do a 1-minute job for a $99. My emails have not been sending out for months and only after a follow up this is being promised to be resolved. I am looking for an alternative app."

Dec. 5, 2019

We have been looking for an advanced Review App for a while. We originally had a cheaper one, but site reviews were not being sent up to Google! Upon learning more, we found that our most important requirement was the ability to send Site reviews to Google. Most of the others that CAN do this charge SO MUCH that we felt their cost was too high. We went through Google's official list of partner providers (https://support.google.com/google-ads/answer/2375474?hl=en) and found Reviews.io as well as a few others. We tried Reviews.io and have been very happy. They went out of their way to add review widgets throughout our site and provided quite a bit of support in getting things exactly the way that we wanted. The complete install took about 2 weeks, but we are now very happy with the product and the legitimacy that it added to our site.

Nov. 6, 2020

Reviews.io has made it very easy to get customer reviews and feedback from our customers. The widgets and implementation with shopify make it well worth the monthly fee.

Oct. 1, 2019

The Reviews app is perfect. It integrates well with our site, looks great and importantly functions flawlessly. Our experience with the Reviews customer service team is always a pleasure. No matter the issue, we've received quick replies and have worked together to find a solution every time. A special mention to Dan for his continued efforts helping us.

Aug. 26, 2019

I want to remove my business from review.io but it wolud not let me. Need help resolving this immediately.

June 24, 2019

We've just started using this app but it is already generating good results. We love the Social integration, Shopify integration, the ability for customers to add pictures to the reviews and the support we have received. A good value app.

May 18, 2019

There is no trial to try them out. All they want you to do is give them your CC information for $89. 1 star for fake advertising.

March 12, 2019

Does the job seamlessly and support are very helpful. I'm now using on multiple sites and would definitely recommend.

Oct. 28, 2018

Used on another Shopify store and works well, now installed on this one!. Recommended by TNV Parts www.tnvparts.uk

Sept. 23, 2018

Super App making us more visible in paid for and organic search results ultimately improving our sales and really helpful customer too! Thank you to Luke for implementing the functionality for us.

Sept. 21, 2018

I was looking for an option to Yotpo that was less costly but also had robust features and published to Google, Reviews.io did the trick and they helped when I needed it.

Sept. 20, 2018

The team at Review have been really helpful through out the whole process. I would definitely recommend this app to any one who struggles with coding as the team really take you through it step by step and will even enter it for you if it's especially complicated.

Aug. 3, 2018

Reviews.io is awesome! The customer service is phenomenal and quick. They are available to help streamline the process and assist with anything you need. The program is simple yet effective and a great price. I was looking to switch to a new reviews company, browsing when I watched the video and thought "this is exactly what I am looking for" and I have not been let down. Highly recommend.

June 18, 2018

Ótimo produto para Europeu e Americano. Para a América do Sul e principalmente para o Brasil não atende as expectativas. Não há tradução para português e para traduzir eles cobram $150. Fora da realidade brasileira.

Feb. 17, 2017

I just downloaded this app, on shopify store its says no hidden fees and only $29 a month, once I downloaded the app , it showing me this plans for euro45 or euro85 ? whats going on here ?