REVIEWS.io Product Reviews App

Easy to integrate and easy for customers to use. I'm not a big fan of the layout of the dashboard on their website, that can definitely be optimised for better user design... but I can't fault their customer service! My questions get promptly resolved.

great customer service! really thorough support upon replacing Yotpo and integrating their platform. thansk!

Huge issues with products syncing from Shopify to Reviews.io that their devs had to get involved with a couple times. Was given no explanations or even notice when everything was taken care of. When they did sync, all products were duplicated in Reviews.io and reviews were randomly assigned to a variant of the product. Then I asked them to merge the products. The SKU the system chose was a made-up one that didn't correlate to real products in Shopify. In general the support team were quick to respond at first, then either don't respond to follow-up questions or take 30+ minutes (a little badge in the chat shows when they've seen your message). Most of the time they were unhelpful. The UX is unintuitive and leads to completely unnecessary confusion. The hierarchy inconsistency is baffling. I give it three stars for the following reasons: - Support is quick to respond to simple inquiries (usually under 5 minutes). Same can't be said of all their competitors. - Pricing is fair - Platform is pretty quick (competitors feel more laggy)

After I wrote the review below (where I gave 2 stars), the CEO has contacted me and has provided amazing customer experience, installations and customization for my store. I am very happy now with the service and will continue to use the app. ---------------- "Very expensive, yet the support and performance are inadequate. No documentation on widget set up, waisted 2 hours on back and forth with the rep on the chat, after which he offered to do a 1-minute job for a $99. My emails have not been sending out for months and only after a follow up this is being promised to be resolved. I am looking for an alternative app."

We have been looking for an advanced Review App for a while. We originally had a cheaper one, but site reviews were not being sent up to Google! Upon learning more, we found that our most important requirement was the ability to send Site reviews to Google. Most of the others that CAN do this charge SO MUCH that we felt their cost was too high. We went through Google's official list of partner providers (https://support.google.com/google-ads/answer/2375474?hl=en) and found Reviews.io as well as a few others. We tried Reviews.io and have been very happy. They went out of their way to add review widgets throughout our site and provided quite a bit of support in getting things exactly the way that we wanted. The complete install took about 2 weeks, but we are now very happy with the product and the legitimacy that it added to our site.

Reviews.io has made it very easy to get customer reviews and feedback from our customers. The widgets and implementation with shopify make it well worth the monthly fee.

The Reviews app is perfect. It integrates well with our site, looks great and importantly functions flawlessly. Our experience with the Reviews customer service team is always a pleasure. No matter the issue, we've received quick replies and have worked together to find a solution every time. A special mention to Dan for his continued efforts helping us.

We've just started using this app but it is already generating good results. We love the Social integration, Shopify integration, the ability for customers to add pictures to the reviews and the support we have received. A good value app.

Super App making us more visible in paid for and organic search results ultimately improving our sales and really helpful customer too! Thank you to Luke for implementing the functionality for us.

I was looking for an option to Yotpo that was less costly but also had robust features and published to Google, Reviews.io did the trick and they helped when I needed it.

Reviews.io is awesome! The customer service is phenomenal and quick. They are available to help streamline the process and assist with anything you need. The program is simple yet effective and a great price. I was looking to switch to a new reviews company, browsing when I watched the video and thought "this is exactly what I am looking for" and I have not been let down. Highly recommend.

My account was closed at the end of December 2016, notice was give on the 1st of December 2016, I now checked my account and you charged me again on 30th January 2017, this is authorised payment and why have you used my card details without my authorisation? Call me asap on 07513691215

Every eCommerce store should be using something on this caliber when it comes to managing product and company reviews. For the money you are not going to get a better option. The support is great and they were able to make sure everything in our theme worked well with their code. This is going to be a fantastic tool during the holiday season and moving forward.

Very good integration and smooth process. Work very well on my site, phone and is easy to manage reviews.

We have been using reviews.co.uk for a few years now. Amazing company and product review service and its developed in the UK! Support is excellent too! Highly recommended!